Philips Reviews 

Case no 60-0039850260

Avoid ordering directly from Philips.

I ordered a product that was never delivered. I reported the missing order 24 days ago, and Philips still refuses to issue a refund while they carry out a “14-day investigation.”

As a UK consumer, the retailer is responsible for delivering the goods. Instead of respecting this basic responsibility, Philips customer support simply tells customers to wait while they investigate internally. Meanwhile, I’m left without the product and without my money.

This is unacceptable customer service. If something goes wrong with your order, be prepared for delays, excuses, and no real urgency to fix the problem.

This experience has been extremely frustrating and disappointing. Based on how Philips handles missing orders and customer complaints, I would strongly recommend thinking twice before buying directly from them.

Phillips Azur 8000 Series Model DST8020 - the most disappointing and frustrating iron. Never ironed anything smoothly. Now it just wont even heat up after just 2 years. So frustrating

My 65" TV is now 15 months old and the WiFi connection has been dropping regularly for the last few months, getting steadily worse. I tried getting through to Philips customer support but that was a waste of time.
I contacted Richer Sounds, where I bought it from and they have been very helpful and contacted Philips on my behalf. Philips wanted me to try all sort of things including a factory reset and then to connect via Ethernet. I wasn't happy with that but I did it even though it was a pain getting the cable to the TV. As expected the connection is now stable but I wanted WiFi as that is what I had paid for. Philips then wanted me to download "Emptyburn" files to a USB stick and install them. This isn't my job to do a firmware upgrade for them as if an error is made it could trash the whole TV. their last response was that now I'm connected via Ethernet it proves that it is not TV hardware problem. Really! I have quite a few devices connected via WiFi including two LG TV's and have never had a problem with them or my router or setup.
They have now closed the case!
Shocking service so will never trust a Philips product again.

Extremely Disappointed – Faulty TV and No Proper Support

I purchased a Philips TV just before Christmas, expecting good quality from a well-known brand. Unfortunately, after only one week of use, the TV started shutting down on its own. It keeps forcing itself off, making it impossible to watch anything properly.

It has now been over two months, and I still do not have a working TV.

A technician attempted to fix the issue by replacing the motherboard, but that did not resolve the problem. The TV continues to shut down. Instead of taking responsibility for a clearly faulty product, Philips is now asking me to download log files onto a USB drive and check folders on my own computer. This is absolutely ridiculous. That is not the customer’s job — it should be their responsibility to properly diagnose, repair, or replace a defective item.

This is not a cheap TV, and the entire experience has been incredibly frustrating. Rather than arranging a proper repair, replacement, or sending someone competent to resolve the issue, they keep creating more inconvenience and extra work for me.

I am extremely disappointed with both the product quality and the customer service. This experience has completely put me off the brand. I will never buy from Philips again.

They sent me the wrong item (having ordered a coffee machine, they delivered an air purifier). Contacted support and they couldn't do a switch and I had to use up my own printer ink to print labels and return invoices to correct a mistake they made. When I pointed this out to customer service they were un-interested.
Now have to wait 10 working days for a refund. Safe to say I won't be ordering from Phillips ever again.

Philips customer service is the best in the UK in my opinion they care about customers I have seen too many negative feedbacks and I am wonder why left those from my experience they are the best also also means reliability and longevity so thanks Philips keep it up

Order never turned up! I paid £425 for a coffee machine which was never despatched by Philips Versuni.
I contacted them numerous time, but they kept saying I had to wait before they could give me any answers as to the delays.
Worst customer service I have ever experienced.

Bought a razor which arrived in good time but didn't work, nightmare trying to get a refund. They just fob you off for weeks, it took them over a month to provide me with a returns label. They'll try anything to avoid refunding you. You get better customer services from a car boot.

I ordered A shaving cleaning Pod and 6 Pod fluids.
I the Fluid Pods , but have been sent a compleatly diffent item for the cleaning pod.
I now have to wait till "Customer support" to sort out " to 3 days! which will mead waiting another 14 for delivery

Spent £2000 on a top of the range Philips OLED TV. What they don't tell you is that despite the TV being HDR 4K capable, half of the streaming apps on the Google TV OS that it uses are only 1080p. Pointless.
The answer from customer service was to send it back and buy an LG !!

Phillips customer service the worst place that exists simple solution don’t buy Phillips products example air purifier are Rubish got to buy filters every few months & still don’t work & no person to help you,. Never again, be aware Rubbish

I have been in contact with Philips via Facebook but the issue around paying a missed payment is nothing short of horrendous.
You have no option when you click a red flagged invoice of actually paying at all I’ve been told there is an issue for the UK yet no matter what you try to do there is no actual option to pay the outstanding amount. If you contact them via chat they ignore or actually don’t acknowledge I’ve been told there is an issue with their system.
My payment went through and still it was send it back and pay now?

Sorry if you don’t correctly facilitate for a customer to login and pay then that is poor service.
So be warned if you use a try and buy don’t expect any help if a payment is late they just demand the product back because you cannot manage payments online at all.

Hue sync box, like everything else they make with hdmi, is absolute rubbish. Drop outs, failures in cec, insbiiity to handle resolution changes.

The developers they’ve hired are awful, the beta control is nonexistent, and their customer support is absolutely useless.

Stop releasing products that you can’t support and don’t work.

I bought a shaver on 22nd December 2025 from philips and it only arrived today 23rd January 2026. To long a wait and had to go on to customer service so many times to get find out were my shaver I bought was. They are quick to take the money for the shaver. But getting it to you slow and I mean slow. A snail would have been quicker at getting it to me. I told them if did get to by 23rd January I be looking for a full refund. I bought stuff from China on ebay it came quicker in December 2025. But now I have it, it is all it say it. But getting it too you offal. As wait far far far to slow.

I got the Philips One Blade 360 and I have to honestly say it’s awful. The irritation you get from shaving with this without an attachment on is unreal. I also found you have to shave the same area a minimum of 6 times with or without attachments to actually get rid of the hair. I would never recommend this to anyone and wouldn’t advise anyone to buy it at any cost. I’ve since sent my back.

I have clicked many buttons on the UK philipd website to try to contyact support but to no avail, it just goes around and around. Why have these companies done this now, have they sacked all the support staff?

I have been a loyal buyer of Philips in the past but no more.

I had bought an xmas present and found out that there was a trimmer blade missing - I contacted Philips support via chat.
I explained the situation and sent some photos and proof of purchase.
The customer support reviewed and sent me a blade free of charge.
I didn't expect this so would like to say a big thank you.

They have very limited spare parts so if something small breaks you have to purchase a whole unit

I ordered a blender that didn't work. When I first spoke to customer service through whatsapp, I gave them the benefit of the doubt and trusted that the agent would arrange a replacement. After 2 weeks still no response after they said a "ticket" had been raised. Then after that I have tried to get get in contact via the whatsapp chat again but no one responds and its a repeated automated response. So I tried to call instead, but no one must be working as the no one answers the phone after several attempts. This has been the most painful experience trying to arrange a replacement. It has taken so long I went to a different company and got a blender from a competitor. Thankfully the equipment works and now I just need my refund.

I received as a gift, a pair of Philips Earbuds 1000 series. Beautiful pair with good sounds. Very soon one of the pair just stoped pairing and would not work. As it was still under warranty, I contacted Philips to complain and asked for a repair or replacement. Philips agreed that the pairs were defective but they would not replace or repaired it. The only thing they do was for to return to seller. I pleaded with them, it was a gift from a distance friend, I could not return to him and that was new. yet they refused.