Philips Reviews 

I ordered a Philips air purifier (£221) on 19 December 2025 from Philips Home Living (Versuni).

Their courier, DPD, marked the parcel as out for delivery on 20 December. I was at home all day. No delivery attempt was made, no photo was taken, no calling card was left, and no contact was made. The parcel was then automatically returned to Philips the same day.

On 29 December, Philips confirmed by phone that the return had been received and that my refund would be processed, with the money due by 9 January 2026.

The refund never arrived.

On 15 January, Philips emailed to say the refund had not been processed due to a “technical issue” and that I must now wait until their warehouse confirms the return and then wait a further 10 business days. This directly contradicts what I was originally told.

The goods were never delivered. The return was caused entirely by their courier. I did not refuse delivery or request a return.

Philips are now withholding a statutory refund for goods that were never delivered and are hiding behind internal warehouse and technical processes.

I have now had to initiate a bank chargeback to recover my money.

This has been a deeply frustrating experience and I would strongly advise others to be cautious ordering directly from Philips Home Living.

During an online purchase, the shipping fee is added during the transaction, although it clearly says it is free in the basket, and during checkout steps. Only when I enter card details and press pay, suddenly the amount changes to include a shipping fee. Do not purchase from this website if possible. They do not cancel the order. I need to know how much I will pay before proceeding.

Please, please, please DO NOT BUY from Philips, I spent £250 on 18th November for products that would be delivered in 3 working days, 3 weeks later I was still waiting. On delivery I used return label and sent back. They received on 9th December, have spoken to Philips who said refund would be processed within 7 to 10 days, nothing. Asked the guy I spoke to who I could complain to, he said he'd register my complaint, listened to it and said id get an email response, NOTHING, no money back and paid for goods via John Lewis and got next day delivery. Philips you are absolute CRAP, i'd be ashamed if I was giving such very poor customer service for a company that was paying me, shocking

We got our philips TV a year ago in December 2024. Since day one there is a fault in the TV, I have spoken to the customer service countless times. They pass the repair to equinox which is a joke itself. The TV has gone to repair for 4 times now. They keep it for one and half month every time and send it back without fully repair. The issue is still there. This time they took the TV, it came back after more than a month with the engineer, when he opened the box, the back panel had missing screws and the TV didn't turn on. He took the TV back with him and now I dont know where the TV is and when is it coming back. They are not providing any information. Customer service is terrible as well. I am so disappointed.

I bought sonicare toothbrushes online on Philips.co.uk on 3rd December. Still haven’t received my order and it’s 20th December today. Customer service always picks up their phone but they don’t help, I was told that my items will be delivered ‘soon’ maybe on 22nd or 23rd December. That’s Royal Mail for you… however when I check the tracking it only says ‘import customs cleared’ on 5th December and no further progress so I am assuming the parcel is lost. So when will I get my money back. Philips holds my money and I have no toothbrushes. I had to reorder the same products from Amazon and it came the same day on Prime. I really discourage anyone from ordering from Philips directly.

I received a faulty product and sent it back, but since then I have not heard from them and I still haven’t received my refund. The customer service is terrible — everyone gives different information. It’s impossible to call them or get any clear update.

Fortunately, I ordered a new product but I am still waiting for my money back. This company is an absolute joke. I will definitely report Philips to Trading Standards. They keep passing me from one person to another and telling me to wait for my refund. I am tired of having to chase them.

Ordered a steamer more then a month ago and still not received!!Customer service is a shambles and no update.Never again!

I have bought three of these.They last about a year then the on/off button stops functioning.This latest one has now just jammed on and buzzing away.Had to leave it outside Never never again.

TV quality is just shocking. Try to navigate and the responses are just extremely laggy.

I needed to change my debit card details for toothbrush subscription, as old card no longer valid, and it’s actually impossible to do on the website, also Pay button doesn’t exist, and they don’t take payment over the phone so I get sent automated final payment reminders that it’s going to a collection agency. I’m actually looking forward to that as hopefully their website lets you actually pay lol. I wonder if anyone else had this problem?

It's just about ok . Still have to use ordinary razor to finish of my shaving. Not worth of the money.

Who on earth is running Phillips? If there is a board of directors or shareholders I would strongly urge them to vote out the current CEO. The level of incompetence is staggering. Customer service non existent with telephone lines that are either bogus or unmanned.
Does anyone in their PR department read these reviews?
Systemic change needed or Phillip’s will disappear down the gurgler which currently is exactly where it deserves to be.
Horrendous beyond words.

The most slick warranty replacement service. No quibble, low admin and a replacement delivered in 4 days. Excellent

Philips Lighting support has redefined the art of customer frustration. If you’ve ever wondered what it feels like to shout into the void, their WhatsApp “support” is the perfect simulation. Conversations don’t so much resolve as evaporate — like smoke drifting away, leaving you to start all over again with yet another agent (or perhaps a bot cleverly disguised as someone who doesn’t care).
I’ve been chasing a simple replacement for a faulty light for over a month. Instead of progress, I’ve been treated to the endless joy of repeating myself, receiving cryptic “updates” with no actual information, and watching cases vanish into thin air. It’s almost impressive how consistently unhelpful they manage to be.
At this point, I’ve given up. Philips has convinced me that buying their products is essentially signing up for a masterclass in futility. Bravo, Philips — you’ve ensured I’ll never purchase from you again.

Avoid! I’ve order coffee machine from Black Friday sale. I’ve placed my order 7 days later I haven’t received any information. I’ve contacted them by live chat, they gave me reference number and assure that they busy but taking care of my order. Couple hours later I’ve received email “ We would like to inform you that, due to unforeseen circumstances, there has been a delay in the delivery of your order. We want to assure you that we are working to resolve this situation”. However, later the same day I’ve checked my account and my order was cancelled without any information or email explaining why. I’ve contacted them again and agent claimed that item was out of stock. I don’t know how I could place order and PAY for it if was out of stock.. and I can order different one. So it’s looks like nice scam, get you order cheaper item than cancel your order and offer you purchase more expensive one. I think that should be reported somewhere if I’m honest, how can you sale products and take money if you don’t have them.

I ordered a coffee machine on their website, excited that it will arrive before Christmas. After a week of no notification about the status of my order, I decided to call customer service. Only then I found out that the order was cancelled as the item is out of stock. But did I receive an email about this? No. I had to call the team to learn the news. I did not expect this level of customer service from a big company such as Philips. And what if I have a Philips coffee machine and I need repair? Will my repair be handled in a similar manner? Maybe I might just order a coffee machine from a different provider. Too bad :(.

So i have bought a coffee machine on black friday sales and after few days i get money back on my account and order canceled...been told the reason is technical issue and only thing they can do is to give a 10 % off soo coffee machine i bought for 342£ and now is 615£ minus 10% will be arround 600 so it was a fake black friday sale

Excuse me? Delivery delayed by weeks?
Is it coming directly from china? If I’d known I would’ve never ordered it.
No way to cancel the order and get the money back nearly 500£ and no light fixtures for weeks now!

I was sent return labels which I had to print, I have no printer. Had to go to the library but when trying to print it said it would need an air printer so no good

I have so far called a number to be given another number to speak to someone in a different department who gave me another number who I struggled to make understand my problem.
Went through hours on phone and WhatsApp message to then be told that department won’t be able to help as it is the wrong one now given another number which isn’t even Philips it is navex global who take details and report to whoever necessary
In other words passing the problem
I bought the products from Philips and should be obviously assisted by them

Very unsatisfactory customer service customer care is awful at best

Currently on my 12th day of waiting for my coffee machine. The phone line is pretty much useless. They promise calls back and never do. They still have my order for processing with no delivery date. It's embarassing.

You have to wait 2 days for a call back to complain.......they never get back to you.

Never buy anything off this company. Their customer service is a disgrace.