Philips Reviews 

Very poor customer experience I placed an order (#0007536012), paid upfront, and weeks passed with no updates. Customer service only sends automated messages with no real progress. Not recommended.
This is what I received everyday.

Dear consumer. unfortunately, our response to you takes longer than we were hoping for. Please send (Yes) if you still need our support. and (No) if you do not need assistance anymore. We apologize for any inconvenience.

Extremely disappointed – missing product and terrible service

I am very disappointed with Philips. My product was supposedly delivered, but the parcel was left at the wrong door and building (I have photo proof). Despite this, I was asked to go to the police station and make a claim.

Even after completing this, no replacement item or refund has been provided. Customer service has been frustratingly slow, and this situation is unacceptable. A reputable brand like Philips should handle these cases much better.

Due to this experience, I will not be purchasing anything from Philips again.

We bought a Phillips TV last year in Spain and over 3 weeks ago it went blank screen. After trying various resets, tried updating it without success it still did not work. It was still under a 2 year guarantee but we found Customer service absolutely terrible - always having to chase them and after 3 weeks of chasing them - their solution was to take it to the service centre ourselves, which was 800km one way drive in Seville. Who in their right mind would drive that far to a repair shop with no guarantee it would be fixed immediately or at all - never mind the cost of travel. Every time we called customer services they would send en email closing the case when it obviously wasn't and they kept stringing us along saying the service team would be in touch soon although they never were and we would chase again. Obviously Phillips attitude is the customer will get fed up banging their head up against a wall and give up. We may as well have thrown the money away.
It has been an extremely stressful and frustrating experience and I would not touch Phillips products ever again. Even the store manager who we bought the TV from said they would not recommend Phillips (well thanks for telling us that now!). Stay away from Phillips

I bought an electric trimmer which was sent back due to it being faulty within a year. I was then sent a replacement which also went again faulty within the year when I tried to send it back or get aI bought a electric trimmer which was sent back due to it being faulty within a year. I was then sent a replacement which also went again faulty within the year when I tried to send it back or get a refund they said. I am out of the warranty period as it’s from the first product that I bought seriously their products are substances and I would stay away from anything and any category of product.

I’m extremely disappointed with Philips. I have been waiting for my unit to be fixed for a very long time, and every time I follow up, I’m told they are still “waiting for parts.” There have been no proactive updates from their customer service — they only respond when I contact them first, and even then, I never get a clear answer on when the repair will be done.

It’s almost Christmas now, and I’m still waiting with no solution in sight. Philips doesn’t seem to care about their customers’ time or frustration. They haven’t even offered a replacement for the long delay. This experience has been incredibly disappointing, and I’ve lost trust in their service quality.

Reliability poor and trying to contact customer service for a response is a full time job.

Toothbrush battery very poor and when brocken they will not exchange.

If I could give zero stars I would. I ordered an iron on the Black Friday sale it came the following day which is great however it had a European plug. After trying to call them and being kept on hold for a lengthy period, I was then connected to a call centre in the Philippines where they told me that it was a packing error and that they were unable to fulfil the correct order. after initially suggesting I make-do with an adapter, I was then told the only option available was to receive a refund and for me to re-box the item and send it back and reorder from scratch. inconveniently the iron is now OOS so I I asked them to send the next equivalent iron which was listed on their website which they refuse to do. I then asked to be connected to a member of customer services or the complaints department which I was told was not possible. I was then told a request have been raised for a callback from a manager but they couldn't guarantee when this would be and only assured me of the fact that this would be someone else from the Philippines as they have no UK call staff.

So in summary, they sent me the wrong item I've had no solution other than to buy an adapter plug or receive a refund, offered no apology for messing up in the first place, refused to provide an alternative iron and I can't speak to customer services or raise a complaint because this is not possible.

I have bought Phillips iron for years. I currently have a handheld steamer and a normal iron but rest assured I will not be continuing to buy from them because the quality has continually gone down and the customer service is non-existent.

My advice, give your business to a brand that values its UK customers because Philips no longer seems to.

What can i say about the company thats fair .
Good products
Shame let down buy the time it takes to get a refund .
Or even getting hold of them .
Needs a good look at the system being use.

in 2023 I bought a Philips 65 Inch Mini LED 4K Ultra HD Smart Ambilight TV from Costco. The tv was lovely once fitted to the wall. The Ambilight is a truly great feature looks amazing. A few months later we noticed a poor connection to the internet using wifi the tv had a message on the screen. Restricted Access Your connection to the router is not confirmed. Do you want to continue. We click yes and the tv restricted the speed from the router leaving movies and live sport buffering even though the tv speed test ran at 750mbs. We tried to connect with ethernet cable and the tv was still restricted. I reported this to Philips they gave me a few thing to try but this did not resolve the problem. Philips emailed me saying the tv is not the problem it is a internet supplier. We contacted Virgin many many times regarding this they tried many things and eventually swapped the Hub 5 router for the Hub 4. This did not help and I was locked into virgin for another 18 months. Just to mention we has a second Philips 65 in the bedroom and that had the same message. We put up with this until our contract with Virgin has completed then changed to EE but unfortunately the Philips tvs are still showing the same problem. This confirmed it was indeed the tvs despite Philips saying I was the internet provider. I contacted Philips and updated them with results on the tvs using the new internet provider. There reply was your tv is out of the 2 year warranty and offered no support even though the problem was reported during the active warranty period. What poor after sales service from such a premier company.

Never buy a consumer item from Philips. The level of incompetence in trying to deal with their customer services is staggering. I have spent 5 days trying to get a return label for an item - I've sent 13 different mails, they have sent 12 incorrect labels, no one will take a call, no one can do even the most basic tasks.
AVOID ANYTHING PHILIPS

Went to send product back and uploaded all relevant information, it wont let me enter the serial number keep saying in wrong even though ive uploaded a picture so wont let me go any further with faulty return, I then try contacting them on chat and says invalid email no wonder they give you a guarantee as you cant use it

Disgraceful quality and product support - I will avoid all Philips products from hereon

Never respond to warranty registration emails despite following their instructions.

I ordered a coffee machine and it never came. They cancelled the order without telling me. When contacted, they said a refund would be made within 10 working days which hasn't happened.
Customer service is non-existent .
Whatsapp is all they use and it is just a list of excuses.

Bought an Elitecare Steam Iron 3.5 years ago. Didn't use it - previous iron miraculously lasted the course. Took out of box a few days ago for first time. Faulty iron - pump issues would seem the most likely explanation. Eventually, after going through phone numbers on the Philips website that were out of date, I got through to someone five days ago, who informed me - as I'd anticipated - that the product was out of warranty and it was £85 for repair. Annoying but expected. What wasn't expected was then five days later, to phone to chase the return label, to be told that it was in process and please wait up to another 72 hours. For a return label. Then asked if could manage myself at the Post Office and the individual on the phone (no idea where based) didn't seem to understand what the Post Office is. If you're going to employ people to cover support logistics, providing them with a basic familiarity with key channels seems like Support 101. Not the first issue with Philips and poor support - more issues with overpriced Sonicare toothbrush failures than I can remember - but it will be the last. Will not be buying another Philips product again.

What a disgusting company. I returned the item because the box came damaged with no packaging and I have not received my refund. It’s been almost a month now. I will never purchase from this company again

I bought a Steam Generator Ironing Machine and it was lost by the forwarder. Still waiting for customer service to either refund or send a new item. Appalling customer service, they don’t take action, only reply is please wait. Worst customer service ever

Absolutely awful customer service. I had a faulty Philips electric toothbrush which was faulty. The customer service refused to replace it despite being under warranty because I didn’t have the receipt.

I purchased a sonicare toothbrush that lasted approximately 14 months before the battery self discharged and never worked again, luckily I had triggered the warranty on the product and get a replacement.
This toothbrush has now done the same and fails to re charge , again lasting a little longer at 17 months.
The product is well over £100 but is not fit for long term usage , AVOID purchasing any sonicare toothbrushes as the batteries are not fit for purpose and Phillips are ripping people off.

I bought an expensive philips 50 inch widescreen monitor. There is absolutely no online support, no UK phone number for " customer service " I now regret this purchase