Philips Reviews 

I was charged over £500 by Philips for a second Lumea device I never ordered. This wasn’t a user error — it was processed without my consent, and it immediately put me into overdraft. Since then, I’ve been stuck in a long, frustrating process just to get my money back.

Despite raising a complaint, I’ve only dealt with the same customer service agent throughout, and my case has never been escalated, even after asking multiple times. The tone of the responses has felt dismissive, and the only offer of compensation was a £44.99 refund or a voucher — which is insulting considering the scale of the issue.

What’s most frustrating is that now, looking back, I’ve seen other customers with similar issues. I’m honestly annoyed at myself for not checking these reviews before making the purchase. This clearly isn’t a one-off situation, and it shows how little Philips values its customers when things go wrong.

Totally disappointed in the lack of accountability and customer care. I expected far better from a company like Philips.

They cancelled and refunded my order without informing me what was going in. I checked online and found out the product was out of stock. Will not ever buy from here again.

No parcel at pickup. not philips fault

But their customer service is atrocious

And now I have to wait 2 weeks for a refund of something that never arrived

While I genuinely appreciate and enjoy the quality of Philips products, my experience with their customer service and complaint handling has been consistently awful, leading to immense frustration and wasted time.

I am writing this review after yet another recurring issue with order delivery, which has now happened for the third time. Every time I place an order with Philips, the parcel fails to be delivered on the first attempt because the shipping label generated by Philips is missing my flat number. This forces me to personally contact UPS each time to rectify the address and rebook delivery, which is a significant inconvenience and time drain.

Most recently, after contacting Philips Consumer Care, my case was escalated to a Client Relationship Manager named Evi. Regrettably, her handling of the complaint has been a major disappointment and frankly, below the expected standard for a company like Philips. Despite providing clear evidence (including a UPS screenshot explicitly stating "Address Information Required" due to a missing apartment number on the initial label), Evi insists that my address is complete in their system and that this is solely a "UPS issue."

This stance is unacceptable. As a consumer, I purchase a product from Philips and expect a smooth, end-to-end process from the moment I pay for the goods on the Philips website until they are delivered to my door. The internal issue of whether the fault lies with Philips' system or their communication with UPS is not my responsibility.

It has now been two weeks since Evi opened the case, and there has been no meaningful result or follow-up. Nothing is being done to rectify this recurring issue, which happens every single time I place an order. Evi's response indicates a complete lack of understanding of the customer's perspective and a reluctance to take any responsibility or action to prevent future occurrences. This is particularly frustrating as we experienced the exact same scenario just six months ago, where I had to spend an hour on the phone with UPS to rebook a delivery due to the same address error.

The continuous failure to deliver due to Philips' initial label errors, combined with the unhelpful and dismissive complaint handling, is a significant letdown. While the products themselves are great, the customer journey is severely hampered by these persistent logistical and customer service failures. I urge Philips to genuinely investigate and permanently correct these systemic issues.

Absolutely awful experience - not sure what has happened to this once reputable company?! Bought a v expensive iron, it was delivered to someone else - no idea who or where. Tried to contact Philips via email, phone, web chat and Twitter DM. Even tried emailing the CEO. No reply. Had to get a credit from Amex, who were amazingly helpful. My advice is to avoid at all costs! Atrocious customer service - can't believe they are complying with UK consumer law?

There seems to be an internal issue in customer service process. Phoned regarding replacement of faulty toothbrush (purchase price only £43) with extended warranty. I was told that due to type of fault they need to pass it on to a different team. Then received an email requesting answer to a lot of questions which I had already discussed with agent over the phone. Responded to the email but no response in 4 days & can't even do it on their website. Not surprised there are such bad reviews given they ignore the customer.

Philips Oled 65 inch tv has been playing up for over a year, back and forth emails, the usual factory reset should fix message, nothing got resolved and then yesterday an email stating I'm out of warranty the case will now be closed. i have 3 Oled TVs and the Philips one is shockingly bad. quality is no where near LG or Sony, lesson learnt i will never purchase a Philips TV again.

Ordered a clothes steamer and received an air fryer . Return’s system a bit confusing and customer services very difficult to contact and reply constantly with automated messages you cannot get rid of from a do. Not reply email. Even after the return was received I chased for weeks for a refund which apparently had to be confirmed by the warehouse. In the end filed a PayPal dispute to get this resolved. Do not order from their website

My Philips iron blew up while still under warranty. Philips accepted my claim for replacement stating delivery in 5 - 7 business days. 2 weeks later it has still not been despatched. Very poor customer service.

Ordered a spare part (a commonly replaced foil for a razor) - delivery estimated at 5 days. 10 days later it was eventually dispatched from Poland.....and not moved for 2 days. Haven't bought any Phillips product for a number of years.......this will now be my last Philips purchase.

I could spend an hour venting my anger and frustration writing a review of this horrendous company but will write just a few summary points which hopefully will help any prospective customers considering spending a single penny with this company to make an informed decision.

Following a purchase of a Philips Back lit TV, the product almost immediately developed a number of faults. Following the warranty process an in house repair was arranged. The repair actually made the TV worse and a number of further faults started which meant we then lost the TV for nearly a month before it was returned. In the meantime I had to continually ring for updates.

Once the TV was returned, with a new motherboard and practically everything replaced, it then developed more faults the first time we used it and was again sent back to Philips.

I spent hours in over 15 calls to this company speaking to Natasha and another Russian sounding woman who both did all they could to stall me from getting this sorted. They refused to put me in touch with their supervisors or give me any other names or details and then three incidents in particular occured which really does sum up this company.

1) I eventually rejected the TV and with the assistance of Richer sounds who were superb, Phillips eventually agreed to refund the product. What they refused to do however, was explain how the refund process worked. After numerous calls to get them to confirm when we would get the refund, they sent us an email confirming their intention to refund us but then lied and completely denied sending the email which I had in front of me!

2)They eventually said they could do no more to assist me as the person who authorises refunds was unobtainable and they then phoned me thinking I was Richer sounds who had been liaising with them and started moaning about the customer calling them all the time...the customer being me!!!

3) Once the refund was confirmed and being told it would take 5 days, they refused to tell us when it would be processed over a week later and baring in mind we had not had a TV at this point for a month they told us the refund could take over a year! They then said they needed the TV returned even though they already had it!

Philips shame on you. horrendous customer care. Reading the other reviews on here you should be ashamed of yourselves and unlike other companies I'm sure you have little customer loyalty.

For the record, I am a very reasonable and fair customer but on a number of occasions when I tried to confirm our calls were recorded they had interestingly been switched off.

DO NOT BUY A PHILIPS PRODUCT... unless you want any smart watch you may be wearing to alarm regularly due to the stress this company will cause you when inevitably your product goes wrong.

Absolute garbage. Bought a Philips toothbrush that needed to be replaced at just over a year old due to wobbly/noisy unit. The replacement has now failed just 11 months later with exactly the same fault. As it is now deemed out of warranty, based on the purchase of my initial unit, Philips wont replace it. They clearly consider it acceptable to hide behind the terms of conditions of their warranty which they base on the original purchase date, not the replacement date, and clearly dont see that there is an issue that the replacement unit has failed just 11 months later. They claim that the products are well tested and there is no known fault. Online forums suggest otherwise! And to add insult to injury would like to know if I’d like a one time goodwill gesture of 40% off, to buy another one of their toothbrushes. Yeah right. Not on your life. When brands dont listen only one thing to do - vote with your feet

My Amberlight 55 stopped working properly after 4 months. I have complained and got several case numbers. Many noreply emails with no means to answer back.
Impossible instructions to sort the problem out.
We bought through Amazon, so I am hoping that they will resolve the issue.
I will never buy anything from Philips again.

I’m writing to express my disappointment regarding the recent denial of a replacement for my Philips Sonicare DiamondClean toothbrush, which was originally purchased in Nov 2022 and subsequently replaced under warranty just a year later.

Your own warranty terms clearly state: "After a repair, firmware upgrade or replacement the warranty period will continue from the date of the original purchase." Based on this, it is difficult to understand why the replacement item — which has now also failed — would not be covered by an extended warranty.

Frankly, this is quite unbelievable. I paid a premium price for a product I expected to last, yet I’ve had to replace it once within a year, and now again less than two years later. This kind of product lifespan is simply not acceptable, especially for a trusted brand like Philips.

Philips Azur 8000 - there is a gap between soleplate & body of iron. While ironing a button got caught in this gap. Only way to free the blouse was to cut if free with the button still inside. Was Never able to get button out so returned iron. Let Philips know so they were aware of the issue (with photos) but they were dreadful tried to turn a complaint into a sale I had expected they would wish to compensate for the damage to my blouse but they only tried to make another sale. Will never buy Philips again.

Disgusting customer service experience.

Their faulty iron exploded in a flash of light and blew fuses. If someone had been holding it, they could have been seriously harmed. This is the second Philips product that has done this to me (the first being a steamer). I will never touch their dangerous products again.

Contacted customer service for a replacement as it was within warranty. Radio silence. I've spent weeks chasing. Eventually spoke to someone on the phone who told me to buy a new iron as they had no idea when a replacement could be sent and I would be refunded. I did this, and today when chasing the refund I'm told they can't refund and we're back to square one, where I sit in their hellish customer service pit of despair waiting for a new iron that probably won't arrive, and if it does will blow up my house again.

Dangerous products, poor customer service. This has been so draining mentally.

I note no one actually cared that the iron was dangerous and could have caused harm, which tells you all you need to know about this company.

Ticket 41999091

I bought a Sonicare toothbrush two weeks ago and it has not arrived yet. I contacted their customer service and they said they will follow up and get back to me within 3 days. I heard nothing from them still.

I bought a monitor for my PC. It arrived with 2 leads missing !
I contacted Philips, eventually, only to be told that I needed to contact another number. On no less than 5 occasions, I was given alternative numbers which DO NOT EXIST !
I was then given a general enquiries number where I was told that they did not know who I could speak to and given a number for the Netherlands ! When I declined, I was transferred to the original number !!!!
There are no details available to make complaints either !!!!
I will never buy another Philips product.
AVOID AT ALL COSTS.

Pasta maker broke!
when it worked it was wonderful, but it broke after a few months, so i returned it to them. they agreed that it was broken and needed to be replaced, but as they have put the price up from £199 to £299 have only offered to refund it. appalling behaviour

IT-Philips_DA-13849794.

I had delivered this morning a steam iron. The packaging was most inadequate, and was concerned it might not work. I thought I would plug it in, but tried to open the water aperture, which was faulty. I did not bother to plug it in after all.

I want to return the item, and after making 2 separate, exhausting attempts to start a return - alas to no avail. Agents' English is extremely poor, and despite asking them to repeat what they were saying, their poor pronunciation made it impossible to understand. The customer services are based in the Philippines.

CAN SOMEONE PLEASE ADVISE THE BEST WAY TO RETURN THE ITEM?? Tried to register the item for return, but it would not accept the details on the form - it had a issue with my postal code. I tried various ways to input the code but an error message was displayed.

Help please.