Philips Reviews 

I am glad to say my experience of Philips and Versuni is very good. I have a PureProtect 3200 Series air purifier, which I am extremely pleased with. However, I was concerned at reports on Trustpilot about issues with obtaining replacement filters for Philips air purifiers. Especially as the ones I need, constantly showed as “out of stock” since I bought the air purifier last December.

I ticked the box to be notified when filters available; and had almost given up, when to my surprise I had an email on 9 May, saying “in stock.” Order placed the same day, and correct filters successfully delivered on12 May, which really cannot be faulted. I believe this model is relatively recent. The installed filters are only 40% life expired at the moment; so, it isn’t critical yet to have replacement filters immediately available.

Bought a Philips PureProtect Mini 900 Series air purifier.

Great product and particularly like that it automatically adjusts depending on the air contamination levels at any time.

Highly recommended.

Do Phillips know and allow e bay selling parts NOT IDENTIFIED AS BUT SOld as theirs
Part not right e bay sent as Phillip part for a shaver
No redress to obviously wrong part what are Phillip doing about this and note your risks of being in a mess like this not using product
MIGHT SUIT PHILLIPS TO HIVE OFF PURCHASES BUT THEY MUST BE RIGHT!!!

While Natalie, Haya, and Matthew did their best, Philips' processes and management are broken, unlike HP, Dell, Samsung, Sony, and Google's handling of faulty appliances. My 10+ years in IT further highlights this. The timeline of my frustrating experience is below:

29th March 2025 - I reported a dark shadow on the right of my 6-month-old TV screen to John Lewis. The issue is mainly visible on grey and during left-to-right moving content like football.

31st March 2025 - I Called Philips; they were unaware of the case despite John Lewis confirming the ticket. They requested Green/Yellow/Red background pictures. They ignored my explanation that the issue was only visible on grey. I sent the requested pictures plus examples on a grey background.

4th April 2025 - After calling Philips multiple times, they finally forwarded my ticket onto the Technical Department who dragged their feet and, no matter how much I called them, would not actually let me speak to anyone in the Technical Department and refused to give me any update.

7th April 2025 - I called them around 11 am, and they said I would receive an update. They eventually called me back late in the day, and they decided to refer me to Equinox who would install a new screen on my TV. Actually, at this point, I thought, “Well, that was painful, but at least it’s going to get repaired now.”

15th April 2025 - Equinox engineer installed a new screen that seemed a bit off. He said it needed to "warm up," but upon reinstalling, it was significantly WORSE. I immediately called Equinox; Morgan helpfully reopened my ticket. Equinox also confirmed the "warm-up" explanation was incorrect.

16th April 2025 - Morgan from Equinox called me back the next day, and unfortunately, Philips had said that they would need to contact me and sort this out. Safe to say they never contacted me regarding the screen.

23rd April 2025 - Despite prior assurances from Natalie, Haya, and Matthew that Philips would repair the TV, the company instead closed my ticket on this day, stating:
“We have reviewed all the information/photos that you have provided. Your Philips TV is not presenting any visible issues and is within the correct specifications set by Philips.

We ensure that all our products are correctly tested before leaving the factory to ensure customer satisfaction. When a customer informs us of suspected defects, we ensure that all information provided by the customer is fully reviewed by our technical team to ensure that we keep the high standard of Philips products.”

This statement was deeply concerning, as the submitted visual evidence and ticket notes clearly documented the issue, further evident in post-repair images showing screen lines. Expressing my strong dissatisfaction with this conclusion via a call, I was referred to a manager and promised a response by April 25th, 2025.

25th April 2025 - No response was received from Philips as promised. A follow-up call to their customer service revealed the manager's absence, resulting in a further delayed response until Tuesday. This reliance on a single point of contact for approvals within a large organization like Philips highlights a significant inefficiency, particularly where timely communication is crucial for customer service.

Ultimately, I contacted John Lewis again. The exceptional Anna at John Lewis, after reviewing the extensive email correspondence and contacting Equinox directly, fully concurred with my assessment of Philips' inadequate processes and poor customer treatment. Demonstrating outstanding customer advocacy, Anna skillfully persuaded her management to authorise an exchange for a different brand, despite the television being over six months old and under Philips' direct warranty management. I subsequently chose a Samsung replacement.

28th April 2025 - Despite the John Lewis-issued exchange and my closed ticket, Philips unexpectedly arranged another Equinox repair. However, due to the severely negative experience, I have no interest in further Philips involvement.

In conclusion, Philips' customer service processes require significant improvement regarding response times and the provision of personalised support. Furthermore, offering product replacement after an initial repair failure would enhance customer satisfaction and streamline resolution.

As a direct result of this experience, I will not make any personal purchases from Philips in the future. Additionally, I have recommended to my business, which purchased ten screens last year, that we discontinue all future acquisitions from your company and replace our existing Philips units.

Purchasing 4 toothbrush heads, was then offered an extra 2 at discounted price! We decided to buy direct to avoid fakes!
Anyway, we received the 2 extra "add on" tooth brush heads, though quickly realised the order of 4 toothbrush heads had been cancelled due to not having the specific colour in stock! So because of this ghe additional 2 toothbrush heads were not at discounted price...nearly £19 per head!!! Customer services did help and the call was answered quickly! Though I'm disappointed that I received no cancellation email, my own time and initiative discovered this expensive error!

I have a Philips Steam Generator Iron, Model GC7840/26. It stopped working after being stored for some months and not being used. I had it repaired (Warranty had expired) under Philips 'Fixed Price Repair' of £69.00. You can visit their website if you search "Philips Steam Iron Repair"

My experience was very good indeed, and I feel a reasonable 'Fix Price Repair' was a very good option, which included Postage for Pickup and Return.

Disappointing customer service after purchasing a “premium” TV for it to only fail after a handful of uses. The customer services team are about as useful as a chocolate fireplace. Very robotic, unapologetic and just downright neglectful. From a brand which you expect quality I will never purchase another Philips device. Truly let down and judging by the other reviews on here, they clearly don’t care and don’t stand for the brand they have built up over the years. Disgusting.

Our Philips ambilight TV has had nothing but problems, but currently it flickers high/low brightness contrast when watching it. We reported it for repair 3 months ago and every time I check in for an update they just palm us off saying ‘a technician is investigating’ but I’m fairly sure that aren’t doing anything as our TV is here and nothings happens in over 3 months. Just been left with a faulty TV and nothing we can do aside replace it ourselves.

Useless customer service, repair service and product too. Won’t buy Philips branded products any more as the quality of product and service is appalling.

Customer service and refund processes are atrocious.

Ordered a new toothbrush direct from Phillips after my last Sonicare died. Went direct to Phillips as they had the most competitive price.

Ordered 7th of April and then on the 10th of April was emailed to say that UPS had returned the parcel and would not be delivering it and Phillips would send a replacement. Checked the tracking for the replacement on today (12th April) and it too is being returned to Phillips.

Called custoner service to request the order be cancelled and I be refunded as I do not believe they can fulfill the order. Been told both by phone and online chat that my query needs to be forwarded to a relevant department and I will have an outcome in 2-3 business days. So I am without the product I ordered and without my money with no clear indication this will be resolved.

I purchased a very expensive toothbrush and registered it on their website when I purchased it. The toothbrush had a 2 year warranty and when it failed 18 months later they refused to honour the warranty as they said the receipt had not been correctly uploaded on their system. I requested it to be escalated and received a phone call from the a team leader who was no help and ended up shouting at me over the phone.
(The toothbrush showed on the website as registered and the date - it did not say it was awaiting any further information and I think it is unreasonable to keep a receipt for 18 months after completing registration)
I had to ask her to please stop shouting.
The managers name is Eva and I told her I would be ending my dealings with Philips after being a loyal customer for over 2 decades.

Blenders are so shit, cant even cut through simple fruits and ice. The turning parts broke because the blades werent strong enough to withstand the fruits and ice.

Original Dreammapper was basic but functional for the most part.
Now we are stuck with the new version which has loads of new features, the main one of which appears to be its inability to function. This is due to issues with connectivity, only managed to get on once few weeks back since having to upgrade to this version.
NEEDS TO BE UPDATED WITH USABLE VERSION.

I use my Sonicare ProtectiveClean 4300 electric toothbrush every day and it does a good job. I don't have to charge it often as the battery life is really good. However, Philips could do with working on improving the quality of this product. For example, the original toothbrush I had purchased started to severely deteroriate around the year mark. The on/off button caved in and crumbled to the point it became completely unusable. Fortunately, I had signed the product up for warranty shortly after it arrived, so I was able to claim on the warranty and get a replacement. Credit to Philips - They made the warranty process very smooth and straightforward, and kept me updated with the dispatch and delivery details. They were great! I've been using the replacement toothbrush for 6 months now and it's going strong, but I can see that the on/off button has started to slightly cave in. Obviously this isn't a good sign at all since it's highly likely that the same problem will occur again. Due to this, I strongly advise Philips to improve on the quality of this product - It has good potential but it's just not up to standard.

Came on here to be proved wrong.

Had a blender I loved. The motor broke, within warranty. Sent it for repaid and they sent me a "new" one. It was scratched and smelt. Expected it to be sorted easily, but after sending pics, after two days got an email saying a pick-up could be arranged but I'd have to call a Different phone to arrange an exchange or refund. Sooooo, I'd send this one back, and end up with nothing?

Happy to change this review, if they sort things out.

I have their CPAP DreamMapper machine which has had endless problems with the app to connect to it to get reports.
Email them and they do not respond.
Disgusting that such a large business has a total disregard for customers and ignores any request for assistance.
Unfortunately my provider switched me 18 months ago to their machine having had another manufacturers AirSense 10 for 16 years without a single issue. There was a shortage at the time. I wish I had never switched.

Its quite possibly the worst customer service I had this year. Unable to get a phone number. Phone was cut off three times, waited 40 minutes to be answered. Wrong dept on second time because options do not match - cut off again.
Had to contact AO who rang them to ring me....TV on wall, brand new and they would not help without serial number which was on the back not visible. Philips not in the slightest bit bothered, attitude on the phone - I should have had the attitude - £350 product and was told to update it!!! It was a day old! AO where brilliant - returned due to Philips bad service - rather pay double and get a person on the phone rather than a robot that keeps saying Hello then nothing. Four hours and still no channels on brand new TV - Apple for the new one - at least you get five star service and a number that is answered. Refusing all bot using companies

Horrible experience with Philips! I ordered a product, but when I went to pick it up from the store, it was missing. I contacted customer service expecting a quick resolution—either a replacement or a refund—but instead, they told me to wait 11 business days just for them to decide what to do. That’s nearly two weeks just to think about it, not even to resolve it!

I need my product, and they clearly don’t care. All I want now is my money back so I can order from somewhere else, but even that seems to be a struggle for them. Absolutely unacceptable customer service—avoid at all costs!

Bought a Sonicare Flosser, failed within 3 months. Warranty process failed to log job, customer left waiting for confirmation, chased customer services, told it was my fault even though there was no way to access any data submitted or update warranty from my side and all data needed was already on the system. Told to return unit, before replacement which meant more time without a working product Eventually returned to retailer for full refund who were brilliant and bought a brand with more quality. Customer service at Philips very poor, not helpful, don't investigate, typical outsourced, no autonomy to escalate, often cheap 3rd party service that so many short sighted companies now adopt for the bottom line purposes. Upshot, no more Philips products for me.

I have bought Philips products for 7 years oral hygiene toothbrush handles and toothbrush heads

My review is about a Toothbrush handle, dealing with a mechanical fault - That's it
Thought I might add a few other points / pointers!

Found buying from eBay: Got to be careful
Amazon: Got to be careful
Amazon Philips Store : Good price
Boots etc all OK original
Philips direct: Good prices when your given an offer

Buyer beware as they say! for toothbrush handles and toothbrush heads - Do your research

Bought Oral B before buying Philips but found the plastic handles degraded overtime, (got sticky) and found the Philips brushes better (they do cost a lot more)

Overall Philips think toothbrush and handles and heads are better than the competitors. I tend to use A3 tried all of them. You do pay more for their toothbrush heads - The questions are they worth paying double - I think so - That's up to you to decide

I sometime do get frustrated with their customer service however over all I think the customer service is pretty good (Customer Service is not in the UK - like most large suppliers companies using VoIP - So nothing new! - the quality of the phone call could be better - that's VoIP for you! )

Over all I would say for me the service i received has been very good - quick pick up and help from customer service

I am actually maybe going for a couple of Philip curved Monitors 27" QHD of course - That is my choice - but they do have very good reviews - lost track of the review here!

There are negative reviews on Philips:-

I think overall good to very positive - But its your experience in the end