Excellent quality of photo books. Excellent choice of things to do with photo books but difficult to work out what you have to do to use the options. Delivery usually swift. Packaging is good kee... See more
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Review summary
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Reviews shaping this summary
The photobook looks great, I'm pleased with it. Although we got a discount it's still quite expensive. Sometimes the limitations put on the layouts can be frustrating, and the stickers and colours ca... See more
I'm going to make LOTS more!! However, I didn't find any instructions on how to add pages until I spoke to someone in customer service about something else. It would be helpful to have a short guide o... See more
I found changing layout difficult so stuck to one photo per page which wasn’t what I preferred. I wish you could do corrections check. I have a photo title on the wrong page which is mostly hidden but... See more
Company details
Written by the company
We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.
Customer satisfaction guaranteed
Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.
Contact info
Herbal House, 10 Back Hill, London, EC1R 5EN, London, United Kingdom
- 0330 053 3353
- https://service.storiogroup.com/hc/en-gb/p/contact
- www.photobox.co.uk
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4.1
Great
155K reviews
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It was easy to read the instructions…
It was easy to read the instructions and the photos were good and arrived on time in good order. Will recommend you to others.
July 21, 2026
Very easy to upload photos and move…
Very easy to upload photos and move around. Great that you can upload straight from your phone.
Great delivery service
July 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Canvas image lost at least 2 inches around edges
Not overly impressed. Ordered several prints which were OK, but a small canvas was so badly cropped due to at least 2 inches of it around the entire edge being attached to wrap around the frame...they could easily print a plain border and attach that to it. It completely ruins any image. Would not use this company again.
July 14, 2026
Reply from Photobox
Hi Vicki! We are sorry that you are not happy with the canvas you received due to the cropping of the photo.
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.
In order to better understand the situation and find an appropriate solution, please contact our customer service by email by following this link: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact)
We would be grateful if you could include your order number and a brief description of your complaint in your message.
Once again, thank you for bringing this matter to our attention, Vicki, and we look forward to the opportunity to serve you better in the future.
Kind regards, Photobox
Sometimes the software is frustrating
Sometimes the software is frustrating. On one of my last 3 books I couldn’t add a photo to the back cover - why?
Why can’t the software tell me where I’ve got duplicated photos?
If I wanted the software to create the book why can’t I stipulate the minimum number of photos on each page and a total of 90z% capacity? That way I can always add pages to put in bigger or full size photo pages.
Pricing is confusing. I recently had a 70% offer but it wasn’t anywhere near 20% cheaper than the usual 50% off.
July 21, 2026
Since Photobox was taken over
Since Photobox was taken over, prices have gone up and print quality has gone down. Not a winning formula.
July 21, 2026
Reply from Photobox
Hi Peter! We're truly sorry to hear that the changes you've experienced have led to such disappointment.
We are deeply sorry about your recent experience, and we appreciate you bringing this to our attention. We put great importance on the quality of our services and the satisfaction of our customers. We aim to offer premium quality at competitive prices, and we apologise if the price increases have made our products feel less accessible. We are reviewing our entire product offering and promotions to ensure customers feel they are getting excellent value for money.
Please reach out to our customer care directly in case of any further assistance. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding. Kind regards, Photobox!
Quality product
The quality of the photo book is excellent and it was delivered within the time stated. All round brilliant service.
I’ve used them before and will do again!!
July 21, 2026
Less good than before.
I found the app much more difficult to use than previously. I was also very disappointed to see Evri are now the method of delivery. I have used Photobox for years but may look elsewhere next time.
July 21, 2026
Reply from Photobox
Hi Rose! We're truly sorry to hear about the delivery issues you encountered with your order, as well as the difficulties you had while using the app.
We are deeply sorry about your recent experience, and we appreciate you bringing this to our attention. We put great importance on the quality of our services and the satisfaction of our customers. We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.
Please reach out to our customer care directly in case of any further assistance. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding, Rose.
Kind regards, Photobox!
In the whole i find no problems making…
In the whole i find no problems making up a book. Uploading photos is straight forward and i always opt to set out my books rather than autofil them. When i have had to contact a member of staff they are always helpful.
July 21, 2026
I’m very happy with the photo books &…
I’m very happy with the photo books & the canvas pictures- they are good quality and lovely keepsakes. The delivery was quick too.
12/8/26
July 20, 2026
Photos were perfect
Photos were perfect, glad to use photobox. Made our occasion special, quick delivery too. Y’all are amazing 👌🏾
July 6, 2026
Terrible service - Do not use!
Terrible service, ordered a book for my Wedding day to give to my wife. Failed to turn up on the date it was due for arrival. Spoke with customer service who blamed the deliver company. They said they can’t contact them it’s down to me to chase them. Spoke with the delivery company, who informed me they haven't received it.
Back to PhotoBox to be told to wait and see if it turns up. They offered to refund postage. I asked about a reprint and they advised this would take too long now and I would miss delivery for my Wedding. Nothing they can do as this is procedure.
August 7, 2026
Unprompted review
Reply from Photobox
Hi Kieran! We are sorry that you are not happy with the service provided especially as the product was not delivered as expected, and was late for your wedding.
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.
In order to better understand the situation and find an appropriate solution, please contact our customer service by email by following this link: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact)
We would be grateful if you could include your order number and a brief description of your complaint in your message.
Once again, thank you for bringing this matter to our attention, Kieran, and we look forward to the opportunity to serve you better in the future.
Kind regards, Photobox
Excellent photo quality & good customer service for problems
I did a large order for prints. Most were excellent with true colour, no random auto enhancements (thank goodness) and good quality paper. A significant number were blurred and low res even though the image file uploaded was fine.
Customer service was easy to call a human and quick resolution with replacement prints.
All excellent service and I will use again.
August 11, 2026
Unprompted review
Brilliant Service
Confirmation of received order and subsequent updates until order arrives. Always packed well and have never had any problem (years of creating photobooks).
July 20, 2026
A great product and regular offers make…
A great product and regular offers make it a good site.
Downside is that the programme is cumbersome to use if using a laptop.
July 20, 2026
Don't pay for express delivery, and place your order 2 weeks earlier than you need it!
Very poor performance. Turns out "Express Delivery" is just an estimate and, despite commanding a premium, they make no guarantees. Indeed, in her response, Jasmina H states "Typically, we request a waiting period of five working days before taking further action, and as you received your photobooks within this timeframe, no additional measures were necessary". 5 days on top? Really????? (This is also not stated in their Terms and Conditions which they love referring to). I'd also add that the chatbot showed more compassion and understanding of the situation.
Poor performance and a "not our problem attitude" - sorry, but there are so many more companies out there that really do care.
August 2, 2026
Unprompted review
Reply from Photobox
Hi Simon! We are sorry that you are not happy with the service provided especially as the product was not delivered as expected, as we do understand this was an express delivery order.
We apologize that we require you to wait 5 working days after the estimated delivery date due to any potential delays in production or within the carrier network. We understand this adds to an already lengthy delivery period. Please note that while we strive to use the fastest method, the final speed of delivery sometimes depends on the carrier capacity, and external delays happen, on which we do not have a direct impact.
We can assure you that these extreme delays are not a regular occurrence, as our team is always doing their best to dispatch all orders on time to fulfil the estimated dates provided when the order was placed.
Please allow this timeframe to elapse, to see if your order will be received. If the order doesn't arrive, please contact us again.
We appreciate your patience and understanding, Simon.
Kind regards, Photobox!
Good, easy to use photobook software
Having made several large photobooks using Photobox, I can now work fairly quickly to achieve what I want. I have been using old, mostly, scanned, photos and have found the photo tweaking controls to be generally very good.
July 13, 2026
Fast delivery fairly simple process no…
Fast delivery fairly simple process no problems at all
July 20, 2026
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