Excellent quality of photo books. Excellent choice of things to do with photo books but difficult to work out what you have to do to use the options. Delivery usually swift. Packaging is good kee... See more
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Review summary
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The photobook looks great, I'm pleased with it. Although we got a discount it's still quite expensive. Sometimes the limitations put on the layouts can be frustrating, and the stickers and colours ca... See more
I'm going to make LOTS more!! However, I didn't find any instructions on how to add pages until I spoke to someone in customer service about something else. It would be helpful to have a short guide o... See more
I found changing layout difficult so stuck to one photo per page which wasn’t what I preferred. I wish you could do corrections check. I have a photo title on the wrong page which is mostly hidden but... See more
Company details
Written by the company
We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.
Customer satisfaction guaranteed
Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.
Contact info
Herbal House, 10 Back Hill, London, EC1R 5EN, London, United Kingdom
- 0330 053 3353
- https://service.storiogroup.com/hc/en-gb/p/contact
- www.photobox.co.uk
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4.1
Great
155K reviews
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Will never use Photobox again! Plenty of others to choose from
The photo market it a saturated market, this company has many competitors and I will stick to using one of those going forward. I regret the day I ordered from Photobox. I ordered a photobook and paid for faster shipping it was meant to arrive by 8th August. It’s now 10th August and it’s not even with Evri yet. Customer service is none existent you have to talk to a Bot, which I feel like I have wasted hours doing so, finally got to speak to an agent who informed that the procedure is that they can’t look into any sort of resolution until it’s been 5 days past the date it was meant to be delivered! Cant even tell me why it’s not with Evri or when it’s likely to be. So if you do trust them with an order make sure you add 5 days on to the date of estimated delivery as that’s clearly what they do instead of aiming for the date that’s been paid for and promised to the customer.
I explained to them this was a special gift for my child’s friend who is permanently leaving the country, given photobox are refusing to help me for at least 3 more days I genuinely don’t believe they will receive their special gift. If you are ordering something important do not trust this company go to one of the other many companies offering the same products and likely better service as it definitely can’t be any worse than that of Photobox’s!
August 10, 2026
Unprompted review
Excellent service as always
July 8, 2026
The website was reasonably easy to…Great quality and value for money.
The website was reasonably easy to navigate although could explain the process of making the photobooks more clearly. However, the end product was very professionally produced and we were really happy with the quality and value for money including good discounts.
July 2, 2026
May use AI-assist with repliesRead more
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Deplorable customer service
I am a very old customer of Photobox. I asked for a delay for my phonebook this year and I got a very curse answer (I have taken photos of the chat) from Monika PetKovic. A straight refusal. I had a good reason to ask for a delay. After refusing. She left the chat without a word, I am flabbergasted and angry. There is no doubt the quality of the books are good but the service, since changing hands has been deplorable. So make sure you keep to your time. I am just about to lose £55. I think I shall look elsewhere.
August 10, 2026
Unprompted review
Reply from Photobox
Hi Annemarie! We are sorry that you are not satisfied with the service provided as your order could not be delayed especially as you are a loyal customer.
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.
In order to better understand the situation and find an appropriate solution, please contact our customer service by email by following this link:
https://service.storiogroup.com/hc/en-gb/p/contact
We would be grateful if you could include your order number and a brief description of your complaint in your message.
Once again, thank you for bringing this matter to our attention, and we look forward to the opportunity to serve you better in the future, Annemarie.
Kind regards, Photobox
Easy to order
Easy to order, very good quality of photos, have used many times before, great on delivery. Would like more info on Low Resolution.
July 18, 2026
Photos never arrived
July 19, 2026
Reply from Photobox
Hi Mark!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We are truly sorry to hear that you haven't received your order yet.
Please reach out to our customer care directly with the order details. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding. Kind regards, Photobox!
Easy to use software
Easy to use software, beautiful end product, good value for money with their regular special offers
July 19, 2026
Very easy to use the technology
Very easy to use the technology once you are familiar with it. Good quality product produced, but expensive.
July 19, 2026
Beautifully made photo books and…
Beautifully made photo books and fantastic customer service. Always such fun creating with Photobox.
July 19, 2026
Great prints and so easy.
Had some prints made and came out really well. Very easy to do even on my phone. Excellent service and will definitely use again.
July 19, 2026
My go to place for prints!
Great prints for me to frame and display bringing back memories for all to see. The cost is very competitive and quality very good with quick delivery. Website could be improved but once you get to know your way around it then it’s fairly easy to upload and select your size and any extras. I’ve used them now for a few years and even when something did go wrong they were quick to resend new prints.
July 7, 2026
Layflat photo-book ordered and was faulty
Layflat photo-book ordered and was coming apart at the spine. Phoned customer service and they sent another one free of charge which was even worse than the first one. Only voucher offered for another photo book but I gave nothing else to order, so basically no compensation offered. Do not order layflat books from this company. I have ordered normal ones previously though without this problem.
July 16, 2026
Reply from Photobox
Hi Tracey!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We are very sorry to hear about the issues you experienced with your layflat photo books. We can see that you contacted our Customer Care team and that a replacement was arranged for you. We sincerely apologise that the replacement photo book arrived with the same issue and did not meet your expectations.
This is not the quality standard we aim to provide, and we completely understand your disappointment, especially after giving us the opportunity to put things right. Please be assured that your feedback has been noted and will be passed on to our production team for review. We take comments like yours very seriously and will use them to help improve our products and processes to prevent similar issues from happening in the future.
We appreciate your recognition that you have previously been happy with our standard photo books, and we are sorry that your experience with the layflat range has affected your confidence in our service.
Should you require any further assistance, please do not hesitate to contact us. We will be happy to help in any way we can.
Kind regards, Photobox!
Excellent service
Excellent service. Fairly simple way to create a photo book and the look and feel is great.
I did find it a bit difficult at times to use the photos I'd saved, as they were on a different page
July 15, 2026
I used to order from them and in the…
I used to order from them and in the past I was satisfied. However today, when I ordered a canvas, all went well until paying, when suddenly all kind of extras were put into my basket which I had not ordered nor wanted. My bill was about £20 but my basket showed nearly£100…scary!
so I deleted my image. How sad….I could not delete these things in my basket, as I did not see a way doing this.
August 8, 2026
Unprompted review
Reply from Photobox
Dear Scharlie!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We are truly sorry to hear about your recent experience and understand how concerning it must have been to see your basket total increase unexpectedly.
Our website does occasionally present optional product upgrades or extras during the ordering process, but these should only be added if selected. We apologise if this was unclear or caused confusion while placing your order.
We would welcome the opportunity to look into this further and help you complete your order. Please contact our Customer Support team with details of what you experienced, and we will be happy to investigate and guide you through the ordering process. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding.
Kind regards, Photobox!
The customer service is brilliant
The customer service is brilliant, our original order did arrive slightly dented, and we were sent a replacement within the week which arrived in perfect condition.
The quality of the item is well worth the money, can't fault this company at all. We will be purchasing again!
August 1, 2026
Unprompted review
Pretty Good
Excellent quality of photo books.
Excellent choice of things to do with photo books but difficult to work out what you have to do to use the options.
Delivery usually swift.
Packaging is good keeping the book corners safely protected.
customer service not as good as Bonus Print was.
There is no point is asking people to review your services if there is only one question: What does PhotoBox do well?
July 16, 2026
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