Excellent quality of photo books. Excellent choice of things to do with photo books but difficult to work out what you have to do to use the options. Delivery usually swift. Packaging is good kee... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The photobook looks great, I'm pleased with it. Although we got a discount it's still quite expensive. Sometimes the limitations put on the layouts can be frustrating, and the stickers and colours ca... See more
I'm going to make LOTS more!! However, I didn't find any instructions on how to add pages until I spoke to someone in customer service about something else. It would be helpful to have a short guide o... See more
I found changing layout difficult so stuck to one photo per page which wasn’t what I preferred. I wish you could do corrections check. I have a photo title on the wrong page which is mostly hidden but... See more
Company details
Written by the company
We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.
Customer satisfaction guaranteed
Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.
Contact info
Herbal House, 10 Back Hill, London, EC1R 5EN, London, United Kingdom
- 0330 053 3353
- https://service.storiogroup.com/hc/en-gb/p/contact
- www.photobox.co.uk
Latest deals
4.1
Great
155K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy customer!
I was very pleased with the book - it was a super record of a special holiday. The template was fairly easy to use and results were great - I am sure one could do different things if you knew how to- but still possible to get great result as a beginner. Very happy customer!
July 16, 2026
It takes quite a while to navigate /…
It takes quite a while to navigate / get used to the process - it’s worth it but quite a challenge to upload photos and create your own desired result
July 9, 2026
Excellent way to record holidays
Excellent way to record holidays, special events etc. Quick and easy to use. Have made nearly 20 photo books
July 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very poor with heads partially cut iff
Poor as heads were partially cut off to meet size, not the photo adjusted so it would fit. Waste of money
July 16, 2026
Reply from Photobox
Hello Helen!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.
We sincerely apologise that the heads were partially cut off on your product to meet the size, rather than the photo being adjusted to fit properly.
Please reach out to our customer care directly, as we would like to make this right for you. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
Kind regards, Photobox!
Picture quality is good
Picture quality is good. options for photobooks are quite good.
Did not find the technique for creating the photobook very easy as it has changed slightly since my previous album.
Not sure why what I thought would be the front cover has been made as the back cover.
July 15, 2026
Delayed delivery and poor customer service
I paid for express delivery, to ensure my order would arrive on time, only to receive a notification that it would be delayed longer than what standard delivery would have been. When i contacted Photobox via the chat function, I had to wait over 90 minutes for a response, despite there being only 'one person' in front of me on the queue. Once i got a response, i was told to allow 5 days after the expected delivery date, and the chat was ended, with no resolution but to simply wait. Whether its the couriers issue or not, Photobox choose the courier. Do better.
August 6, 2026
Unprompted review
Reply from Photobox
Hello Iain!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.
We truly apologise for the delay in your order despite choosing express delivery, and for the lengthy wait of over ninety minutes to receive a response, especially when there was reportedly only one person ahead of you in the queue. We regret that, upon finally receiving assistance, you were advised to wait an additional 5 days beyond the expected delivery date.
Please be assured that your feedback has been noted and will be shared with the relevant teams as part of our ongoing efforts to improve our processes and customer experience.
Once again, thank you for bringing this matter to our attention. We are sorry that we let you down on this occasion and hope we may have the opportunity to serve you better in the future.
Kind regards, Photobox
Easy to use app on my Mac and excellent results when printed.
Downloaded the app and put together a a book of memories for the wife! First time I have used the app and it was very straightforward to use. Easy to add and move images about, I used my own layout but the suggested format would work for most. The was ordred, printed and delivered on time and the result is very good. I chose lay flat and gloss pages, worth the extra! I have had several books produced by Photobox over the years and the quality has alwys been excellent. On to the next project.
July 15, 2026
Dont pay for express delivery
Dont pay for express delivery. It wont arrive on time or any quicker.
Customer service is a terrible chat bot called Clara and if you need a human you will be waiting hours.
No email servive to request compensation for failed postage times or log a complaint if anything goes wrong.
August 6, 2026
Unprompted review
Reply from Photobox
Hello Nic!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.
We sincerely apologise that your order did not arrive on time despite paying for express delivery, and that you have been unable to find an email address to request compensation or to raise a complaint regarding the delayed postage.
Please reach out to our customer care directly. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
Kind regards, Photobox!
I think the quality has improved
I'm extremely pleased with the photobook I created using the Photobox tools. One of my best yet.
July 15, 2026
An excellent customer experience throughout,
Straightforward to order my prints. Reasonable pricing. Swift delivery and excellent quality prints.
July 15, 2026
This service is not reliable
This service is not reliable. I order a print for an exhibition I'm participating. One day after I received a notification my order was delayed and I wouldn't receive it on the 3th of July as shared when I paid. After contacting the customer service several times they still could not tell me when I would receive my order. They offered me aa voucher of 50% to compensate for the delay as it this would be enough for losing my work. Today is the 06th of August and I still did not receive my order and they have no idea when I will be receiving it. This is unacceptable and a bad customer service. Very disappointed.
Update: today is the 11th of August and my work still did not arrive. They did not even care to send this as a special delivery.
July 28, 2026
Unprompted review
Reply from Photobox
Hello Dosinda!
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your order has not arrived yet.
Please reach out to our customer care directly so we can assist you. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
Kind regards, Photobox!
I have used Photobox for many years
I have used Photobox for many years - very happy with the system, quality of products, speed of delivery and customer service
July 15, 2026
Great quality finished product and…
Great quality finished product and putting the album together was really easy - lots of options on page designs and can be easily manipulated to have different layouts from the already extensive options.
July 15, 2026
Easy process to produce a good quality photobook
It was easy to navigate the website to make a photobook of my own design. I'm really pleased with the result.
July 15, 2026
So easy to build on the web
So easy to build on the web! Excellent quality book delivered within days of web completion. Excellent!
July 15, 2026
Wedding present
This was a wedding present for our son & his wife and they were stunned with the quality of them. Thank you so much
July 14, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.