Excellent quality of photo books. Excellent choice of things to do with photo books but difficult to work out what you have to do to use the options. Delivery usually swift. Packaging is good kee... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The photobook looks great, I'm pleased with it. Although we got a discount it's still quite expensive. Sometimes the limitations put on the layouts can be frustrating, and the stickers and colours ca... See more
I'm going to make LOTS more!! However, I didn't find any instructions on how to add pages until I spoke to someone in customer service about something else. It would be helpful to have a short guide o... See more
I found changing layout difficult so stuck to one photo per page which wasn’t what I preferred. I wish you could do corrections check. I have a photo title on the wrong page which is mostly hidden but... See more
Company details
Written by the company
We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.
Customer satisfaction guaranteed
Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.
Contact info
Herbal House, 10 Back Hill, London, EC1R 5EN, London, United Kingdom
- 0330 053 3353
- https://service.storiogroup.com/hc/en-gb/p/contact
- www.photobox.co.uk
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4.1
Great
155K reviews
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Great quality finished product and…
Great quality finished product and putting the album together was really easy - lots of options on page designs and can be easily manipulated to have different layouts from the already extensive options.
July 15, 2026
Easy process to produce a good quality photobook
It was easy to navigate the website to make a photobook of my own design. I'm really pleased with the result.
July 15, 2026
So easy to build on the web
So easy to build on the web! Excellent quality book delivered within days of web completion. Excellent!
July 15, 2026
Wedding present
This was a wedding present for our son & his wife and they were stunned with the quality of them. Thank you so much
July 14, 2026
Have used them a few times for photos…
Have used them a few times for photos and calendars. Easy ordering and fast delivery every time.
July 14, 2026
Was very pleased with the quality of…
Was very pleased with the quality of the photos and reasonable prices
July 14, 2026
Ordered and delivered within a week
Ordered and delivered within a week
Great value too .
July 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not happy
4 pages correct, the rest are upside down!
Sent 2 emails and didn't hear back at all. Resorted to 'chat' helpline and following a lengthy dialogue, providing order number, name, address, email and complaint details three times I
requested a 'human' to converse with the matter was resolved and a replacement book is in its way.
Let's hope this is perfect.
July 13, 2026
Reply from Photobox
Dear Jane,
Thank you for giving us feedback. We're really sorry to hear that the pages in the photo book are upside down, this is not the experience we wanted you to have with us. Please reach out to our customer care directly if you are in need of more help. You may use our chat service or email us through our websites or call us on 0330 053 3353. All our contact information is easily accessible on our website: https://service.storiogroup.com/hc/en-gb/p/contact
Kind regards, Photobox.
Too expensive
The photobook quality is good, but the increased prices are not. In a few years you have doubled the price for an 80 page book . . . not good.
So while you may think it is good for your shareholders, after creating 50 photobooks with you, I am now looking for another supplier.
July 7, 2026
Glad I used photobox
Good qualiy, delivered when they said they would, great price . I,ve had 2 now and will use again.
July 14, 2026
Have ordered several photobooks…
Have ordered several photobooks recently. They are all lovely, easy to produce and great prices.
July 5, 2026
Good quality
Good quality. Accurate copy of details requested. Good value. Quick delivery.
July 14, 2026
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