We were recently visited by Steve O'Neil for our regular service. During this, not only did he perform his duties without fault, but he also informed the company of a few issues we were unaware of.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed a repair and service on our compactor and bailer machines. Steve O'Neil was the engineer and he was excellent. Turned up on time, followed all of our companies policies and procedures, gave reg... See more
Company replied
Had a problem with my cardboard compactor… Bob Gill came out Wednesday got me out of a muddle by making sure we were up and running, then ordered the spare parts on an overnighter for the following... See more
Company replied
We were visited today, at the Green Welly Stop in Tyndrum, by Liam Crockert to repair and service our compactors. Liam was excellent, helpful and polite, and performed his work to a high standard. He... See more
Company replied
Company details
Written by the company
phs Wastekit is the leading UK supplier of waste balers and baler machines, Our cardboard and plastic recycling balers are for sale, with hire options available.
Contact info
B66 1BZ, Smethwick, United Kingdom
- 0800 169 3534
- wastekitsales@phs.co.uk
- www.phswastekit.co.uk
4.9
Excellent
426 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fast and completed well.
Fast and completed well.
Rio Meek sorted my pricing and delivered as expected.
Installer Bob Gill came and installed when sick, so fair play to him. He came on site, wired everything in, and went the extra mile for us. Top man and thank you👍
March 6, 2026
Unprompted review
Reply from phs Wastekit
Hi Paul
Thank you for your feedback. We’re delighted to hear everything was completed quickly and to a high standard. Great to know Rio took care of your pricing and delivered as promised. A huge thank‑you as well to Bob for going the extra mile on installation – we really appreciate his dedication
Keeley is absolutely fantastic!!
Keeley is absolutely fantastic!!! Friendly, bubbly efficient. Top class customer service.
March 5, 2026
Unprompted review
Reply from phs Wastekit
Hi Kev
Thank you for the lovely feedback. Keeley will be thrilled to hear she delivered such friendly and efficient service.
Reply from phs Wastekit
Hi Martin
Thank you for your feedback, We’re so glad to hear you received excellent service and training
Steve O'Neil come to my site and was an…
Steve O'Neil come to my site and was an excellent engineer with a fantastic attitude. First time repair
February 23, 2026
Unprompted review
Reply from phs Wastekit
Hi Mr Williams
Thank you for your feedback, we’re delighted to hear that Steve O’Neil provided excellent service with a fantastic attitude
Excellent customer service as always
Excellent customer service as always, and always prompt with replies which is always helpful in our business here at Sunrise Medical when we require speedy quote requests and delivery. Thank you to all the staff.
February 17, 2026
Unprompted review
Reply from phs Wastekit
Hi Wayne
We are really pleased to hear that you consistently receive excellent customer service from our team. Providing prompt replies and fast support—especially for urgent quote requests and deliveries—is something we know is important, and we’re glad we’re meeting your expectations at Sunrise Medica
Great service very polite and helpful…
Great service very polite and helpful as always.
February 12, 2026
Unprompted review
Reply from phs Wastekit
Hi Mark
Thank you for your lovely feedback — we’re glad you found the service polite and helpful
PHS is a reliable supplier which supply baler twine
PHS is a reliable supplier which supply us with baler twine. The customer service and account manager ( Angelina) are pretty quick to response.
February 5, 2026
Unprompted review
Reply from phs Wastekit
Hi Elmer
Thank you for your feedback! We’re glad PHS has been a reliable supplier and that our customer service and Angelina have responded quickly
Very helpful and knowledgeable with…
Very helpful and knowledgeable with information on the products and very helpful when ordering consumables, would recommend.
February 5, 2026
Unprompted review
Reply from phs Wastekit
Hi Simon
Thank you for the great feedback! I’m glad the product information and consumable ordering were helpful. Really appreciate the recommendation!
Steven is verify friendly and helpful
January 23, 2026
Unprompted review
Reply from phs Wastekit
Hi there
Thank you for your feedback! We’re delighted to hear that Steven has been very friendly and helpful.
Team are always helpful and friendly.
Team are always helpful and friendly.
Product arrives very quickly after ordering.
We have never had cause to complain about any of the products or the service we have received.
Really nice company to work with.
January 30, 2026
Unprompted review
Reply from phs Wastekit
HI Sharon
Thank you for your lovely feedback! We’re really pleased to hear that you find our team helpful and friendly, and that your orders arrive quickly. It’s great to know you’ve never had any issues with our products or service.
Another smooth visit from Steve O'Neill…
Another smooth visit from Steve O'Neill who carried out annual servicing to our units. Clear communication and adherence to our Site processes including permit and risk assessment. Focus areas requested were dealt with and rectified. Steve is always happy to help and support and is a pleasure to do business with.
January 20, 2026
Unprompted review
Reply from phs Wastekit
Hi Jeff
Thank you for your positive feedback. Maintaining clear communication and following site processes, is something we take great pride in.
We’re glad the focus areas were addressed and resolved to your satisfaction. Steve is committed to providing helpful, reliable support, and it’s wonderful to know his approach continues to make a positive impact.
Broken sensor
Steve O'Neill was fast at finding the problem (broken sensor) and when the part arrived was quick to fix it.
January 15, 2026
Unprompted review
Reply from phs Wastekit
We’re pleased to hear that Steve O’Neill quickly diagnosed the issue and resolved it efficiently once the part arrived. We appreciate your feedback.
PHS Engineering/Sale Support
Delighted with the service with PHS and the expert advice from Claire Fenton, Area Sales Manager. The equipment and engineering support has been first-rate. Thank you!
January 12, 2026
Unprompted review
Reply from phs Wastekit
Hi there
Thank you for your feedback! We’re delighted to hear that you had such a positive experience with PHS and that Claire Fenton’s expert advice made a difference. It’s great to know the equipment and engineering support met your expectations. We truly appreciate your kind words
Reply from phs Wastekit
Hi Andrew, Thank you for your feedback! We’re delighted Angelina and the team consistently provide such great service.
Angelina always very helpful and happy…
Angelina always very helpful and happy to asssist!
January 7, 2026
Unprompted review
Reply from phs Wastekit
Hi Mandy, Thank you for your feedback! We’re glad Angelina was so helpful and happy to assist
Highly recommend!!!
Needed a repair and service on our compactor and bailer machines. Steve O'Neil was the engineer and he was excellent. Turned up on time, followed all of our companies policies and procedures, gave regular communication of his progress, finished the work to a high standard. Can't recommend Steve enough, lovely fella and great at his job. Would highly recommend.
January 7, 2026
Unprompted review
Reply from phs Wastekit
Hi Phil, We’re thrilled Steve delivered such a professional service. Arriving on time, following procedures, and completing the job to a high standard is exactly what we aim for. We’ll pass on your praise
Very helpful and quick service from…
Very helpful and quick service from Steve O’Neill to get our machines working again after a breakdown.
December 22, 2025
Unprompted review
Reply from phs Wastekit
Hi Charlotte
Thank you for your feedback! We’re delighted to hear that Steve was able to provide a quick and helpful service to get your machines back up and running.
Friendly
Friendly. Quick and efficient as always. Serviced out Bailer. Done by Steve O’Neill, always happy to help.
December 19, 2025
Unprompted review
Reply from phs Wastekit
Hi Sutty
Thank you for sharing your feedback! We’re so pleased to hear that Steve delivered his usual quick and efficient service on your Baler. He’s always happy to help, and we’ll make sure he sees your kind words
Reply from phs Wastekit
hi Andrew
We’re delighted to hear Chris delivered great service. We’ll make sure your kind words reach him.
Chris Allen is our engineer for our…
Chris Allen is our engineer for our site and does a really quick, efficient job with open communication and clear understanding of issues.
Would highly recommend
December 18, 2025
Unprompted review
Reply from phs Wastekit
Hi Luke
Thank you for your feedback! We’re thrilled to hear Chris provided a quick and efficient service with clear communication and understanding.
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