phs Compliance Reviews 3,256

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 363 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, from booking to completion. Reviewers are particularly impressed with the quick response times and the smooth booking process. However, some customers also noted issues with scheduling and communication, such as engineers not knowing their booked appointments or failing to show up. There were also instances where work was not completed as expected, leading to frustration and unfulfilled requirements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the speed... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Booking process

Consumers generally express satisfaction with the booking process. Many reviewers highlight the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Batt Cables Ltd. have used PHS Compliance for many years. Always provided an excellent and very professional service. Following a takeover of the company Jayne Shaw has made the switch very easy s... See more

Company replied

Rated 5 out of 5 stars

We have been using PHS Compliance for many years now and they undertake our yearly PAT requirements for all our Media Equipment. We always recieve an excellent service form booking the visit and recie... See more

Company replied

Rated 5 out of 5 stars

Today I had two gentlemen attend our offices to fix the Emergency Lights. Both Wayne and Riyadh were very efficient and professional. Job was completely brilliantly and I am very pleased with the serv... See more

Company replied

Rated 5 out of 5 stars

To start the job wasn’t correctly entered and the engineer had to come back to complete it. However Craig was brilliant. He was friendly, professional and made sure all areas were completed before sig... See more

Company replied


Company details

  1. Electrical Engineer
  2. Electrical Installation Service
  3. Fire Protection Service

Written by the company

We help more than 2000 customers manage their built assets with asset data capture, statutory testing, planned maintenance and M&E installations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ollie visited our store today

Ollie visited our store today, very polite and funny. We close for lunch, so he made sure the busy area was tested during this time as to not disturb anyone. Thanks for making easy process

May 7, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Ollie! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Great experience

Great experience, swift installation of the devices and VERY clean & tidy. Above and beyond most contractors we’ve had, with options on products and advice ready to go.

May 7, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for leaving this great review for David, we look forward to seeing you again soon.

Rated 5 out of 5 stars

PHS Group - PAT Testing

PHS Group recently carried out our annual PAT testing, and the entire experience was excellent from start to finish.

The customer service provided by Bethany Lambert was exceptional. Very responsive, efficient, and highly organised, ensuring everything was arranged quickly and without any issues. Communication throughout was clear and reliable, making the process smooth and stress-free.

A special thank you also to Darren, the engineer who attended our site. Very professional, Darren carried out the testing thoroughly while maintaining minimal disruption to our office. He was approachable, courteous, and took the time to explain any findings clearly, which was greatly appreciated.

Overall, the service provided by PHS Group was quick, reliable, and of a very high standard. We would highly recommend them and look forward to continuing to work with them in the future.

May 1, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Hi Adam,

Thank you so much for leaving this great review for both Beth and Darren, we are delighted to hear such great feedback and will certainly make sure this is passed on.

We look forward to working with you again soon.

Kind Regards,

Hayley

Rated 5 out of 5 stars

Another 6 months

Another 6 months another faultless visit from Arthur Zammit PAT testing engineer,also big thanks to Marie Ormesher for making this booking a hassle free experience long may it continue, dream team .

April 27, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Arthur and Marie! We look forward to speaking to you again soon.

Rated 5 out of 5 stars

Batt Cables Ltd

Batt Cables Ltd. have used PHS Compliance for many years. Always provided an excellent and very professional service. Following a takeover of the company Jayne Shaw has made the switch very easy setting up our new revised account. I was kept informed at every stage of the crossover.
Kind Regards,
Dave Ivey.
Maintenance manager.

April 30, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you so much for taking the time to leave this great review for the company and Jayne. We valued your custom over the years and we look forward to speaking to you again soon.

Rated 5 out of 5 stars

Gnri

Engineer Riyadh was very good working around our very demanding store. Keep up the great work

April 29, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Riyadh. We look forward to seeing you again soon.

Rated 5 out of 5 stars

A speedy response

A speedy response to our annual PAT testing request. Always constructive and easy to deal with. Plus they are competitively priced.

April 27, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review! We are so glad to hear that you choose to come back to us as are happy with our service. Thank you again and we look forward to speaking to you again soon.

Rated 5 out of 5 stars

My contact Jayne was extremely helpful…

My contact Jayne was extremely helpful & the whole process of booking PHS for our portable appliance testing in August was very smooth.

April 24, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Jayne! We look forward to speaking to you again soon.

Rated 5 out of 5 stars

Super happy

Riyadh did an amazing job today.
Credit to your company

April 24, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Riyadh! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Electrical work

We had megan visit store today to fix a fault with the freezer sockets. Everything is back working and she was professional throughout

April 23, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Megan! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Jayne was very helpful and responded to…

Jayne was very helpful and responded to all emails quickly and efficiently.

April 15, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Jayne. We look forward to speaking to you again soon.

Rated 5 out of 5 stars

Sales Team

So far PHS have been very helpful. Samantha has supplied me with quotes very quickly and come back to me when I have had queries. I haven't had the fixed wiring test completed yet, but the sales team have been excellent.

April 22, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Sam! We look forward to attending site and getting the tested completed for you shortly.

Rated 5 out of 5 stars

Riyadh was awesome with his job

Riyadh was awesome with his job, fast and reliable

April 21, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Riyadh! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Superstar

Outstanding servicing from engeer riyadh.
Thanks again

April 21, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Riyadh! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Good job done

To start the job wasn’t correctly entered and the engineer had to come back to complete it. However Craig was brilliant. He was friendly, professional and made sure all areas were completed before signing of the job.

April 21, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Craig! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Wayne was really helpful in sorting my…

Wayne was really helpful in sorting my emergency lights . Fast and efficient 👍

April 21, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Wayne! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Craig heneghan

Great communication, very helpful,left workplace nice and tidy. explained what failed .

April 20, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Craig! We are delighted to receive your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Great service overcome all issues and…

Great service overcome all issues and completed job with a friendly and professional attitude!

April 18, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Jason! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Riyadh and Wayne came in and fixed…

Riyadh and Wayne came in and fixed everything they needed to do with good time

April 17, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Riyadh & Wayne! We look forward to seeing you again soon,

Rated 5 out of 5 stars

Offices Emergency Light Replacements!

Today I had two gentlemen attend our offices to fix the Emergency Lights. Both Wayne and Riyadh were very efficient and professional. Job was completely brilliantly and I am very pleased with the service from phs Compliance! Thank you :)

April 16, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Wayne & Riyadh! We look forward to seeing you again soon.

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