phs Compliance Reviews 

3,314
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 339 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, courteous, and friendly demeanor, often highlighting their efficiency and helpfulness during visits. The service provided is frequently described as excellent and reliable, with many appreciating the smooth execution of tasks and problem-solving. People also commend the clear communication, quick response times, and the straightforward booking process, making interactions pleasant and hassle-free. However, some people mentioned experiencing issues with job scheduling and service delivery. These included initial job details not being correctly entered, engineers arriving unaware of their booking specifics, and instances of missed collections. Such situations occasionally led to work not being completed as expected, causing inconvenience for customers.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Engineer arrived on time to the site, with a professional courteous manner already familiar with the site lay out . Being a lone worker he would keep in touch on site through phone calls, informin... See more

Company replied

Rated 5 out of 5 stars

Gary Cheshire attended for a day of testing today. He carried out the work with the minimum of disruption, working around staff and the needs of the relevant service area. Highly commendable, effic... See more

Company replied

Rated 5 out of 5 stars

Batt Cables Ltd. have used PHS Compliance for many years. Always provided an excellent and very professional service. Following a takeover of the company Jayne Shaw has made the switch very easy s... See more

Company replied

Rated 5 out of 5 stars

We have been using PHS Compliance for many years now and they undertake our yearly PAT requirements for all our Media Equipment. We always recieve an excellent service form booking the visit and recie... See more

Company replied


Company details

  1. Electrical Engineer
  2. Electrical Installation Service
  3. Fire Protection Service

Written by the company

We help more than 2000 customers manage their built assets with asset data capture, statutory testing, planned maintenance and M&E installations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,314)

336 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Job

Amazing Job! They were life savers! Wayne and Riyadh are always outstanding.

June 8, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Ben was very helpful when he come to…

Ben was very helpful when he come to our office to do the hard wire testing? He got on with his work and friendly

June 4, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Ben! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Corin was very helpful

Corin was very helpful, he spent time explaining what he was doing and how he would need to work. I experienced a slight technical issue and he did his best to try and fix the issue. Would definitely recommend.

June 3, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Corin! We are delighted to hear your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

outstaning company,always on time with…

outstaning company,always on time with bookings and customer service

May 28, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you so much for taking the time to leave this great review! We look forward to working with you again soon.

Rated 5 out of 5 stars

Barnardos Rhyl PAT Testing

Phs are always amazing for Barnardos and scheduling them in is super easy and straightforward. We usually have Gary C at our Rhyl Branch who is always super friendly, bubbly, polite and efficient when completing our large amount of electrics.

May 26, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Gary! We are delighted to hear your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Ollie came to do our testing today

Ollie came to do our testing today, no disruptions, made every effort to work around us, thank you so much

May 22, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Ollie! We look forward to seeing you soon.

Rated 5 out of 5 stars

Samantha was a great help when getting…

Samantha was a great help when getting a renewal visit booked in. Replies were quick, efficient and all round it was an easy process.

May 21, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Sam! We look forward to speaking to you again soon.

Rated 5 out of 5 stars

Riyadh was fantastic

Riyadh was fantastic. He was very thorough sorting our emergency lighting. We are now compliant safe :)

May 20, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Riyadh! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Riyadh

Riyadh was very professional and extremely helpful. Very impressed by his work

May 19, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Riyadh Really professional

Riyadh Really professional. Very helpful.

May 15, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Emergency lights

Helpful and professional

May 12, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for David! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Requesting a quote for our Fire…

Requesting a quote for our Fire Extinguisher Service was extremely quick and efficient. Jayne S was very courteous on emails and had the quote sent out immediately. We have used PHS for our service for over 10 years and are always very helpful from the initial service quote through to any remedial work. Would definitely recommend PHS.

May 11, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for our company and also Jayne! We look forward to continuing to work with you for many years to come.

Rated 5 out of 5 stars

The whole experience was great and…

The whole experience was great and Wayne was so professional and attentive .

May 11, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Wayne! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Riyadh & Wayne done a super job

Riyadh & Wayne done a super job. Very impressed. Lights are blinding

May 8, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Riyadh and Wayne! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Ollie visited our store today

Ollie visited our store today, very polite and funny. We close for lunch, so he made sure the busy area was tested during this time as to not disturb anyone. Thanks for making easy process

May 7, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Ollie! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Great experience

Great experience, swift installation of the devices and VERY clean & tidy. Above and beyond most contractors we’ve had, with options on products and advice ready to go.

May 7, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for leaving this great review for David, we look forward to seeing you again soon.

Rated 5 out of 5 stars

PHS Group - PAT Testing

PHS Group recently carried out our annual PAT testing, and the entire experience was excellent from start to finish.

The customer service provided by Bethany Lambert was exceptional. Very responsive, efficient, and highly organised, ensuring everything was arranged quickly and without any issues. Communication throughout was clear and reliable, making the process smooth and stress-free.

A special thank you also to Darren, the engineer who attended our site. Very professional, Darren carried out the testing thoroughly while maintaining minimal disruption to our office. He was approachable, courteous, and took the time to explain any findings clearly, which was greatly appreciated.

Overall, the service provided by PHS Group was quick, reliable, and of a very high standard. We would highly recommend them and look forward to continuing to work with them in the future.

May 1, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Hi Adam,

Thank you so much for leaving this great review for both Beth and Darren, we are delighted to hear such great feedback and will certainly make sure this is passed on.

We look forward to working with you again soon.

Kind Regards,

Hayley

Rated 5 out of 5 stars

Another 6 months

Another 6 months another faultless visit from Arthur Zammit PAT testing engineer,also big thanks to Marie Ormesher for making this booking a hassle free experience long may it continue, dream team .

April 27, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Arthur and Marie! We look forward to speaking to you again soon.

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