We were recently visited by Steve O'Neil for our regular service. During this, not only did he perform his duties without fault, but he also informed the company of a few issues we were unaware of.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed a repair and service on our compactor and bailer machines. Steve O'Neil was the engineer and he was excellent. Turned up on time, followed all of our companies policies and procedures, gave reg... See more
Company replied
Had a problem with my cardboard compactor… Bob Gill came out Wednesday got me out of a muddle by making sure we were up and running, then ordered the spare parts on an overnighter for the following... See more
Company replied
We were visited today, at the Green Welly Stop in Tyndrum, by Liam Crockert to repair and service our compactors. Liam was excellent, helpful and polite, and performed his work to a high standard. He... See more
Company replied
Company details
Written by the company
phs Wastekit is the leading UK supplier of waste balers and baler machines, Our cardboard and plastic recycling balers are for sale, with hire options available.
Contact info
B66 1BZ, Smethwick, United Kingdom
- 0800 169 3534
- wastekitsales@phs.co.uk
- www.phswastekit.co.uk
4.9
Excellent
426 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
helpful and knowledgeable…
Very helpful and knowledgeable engineer (Steve) completing the servicing on our hired equipment. Honestly can’t fault the service.
December 16, 2025
Unprompted review
Reply from phs Wastekit
Hi Andrew
Thank you for your feedback! We’re glad Steve provided excellent service and everything met your expectations
Very quick and professional service
December 16, 2025
Unprompted review
Reply from phs Wastekit
Hi Emma
Thank you for your feedback, we really appreciate it
Reply from phs Wastekit
Hi Raghbir,
Thank you for taking the time to review us, we appreciate it.
Great service and very helpful
Great service and very helpful, Chris Allen serviced our machines and he was very knowledgeable and professional,I would definitely recommend this company.
December 11, 2025
Unprompted review
Reply from phs Wastekit
Hi Brian
We appreciate your feedback! Glad to hear Chris was helpful and knowledgeable
Angelina consistently provides…
Angelina consistently provides excellent service. She is proactive in checking our stock levels, sends quotes quickly, and processes orders efficiently. Her communication is clear and timely, which makes working with her a pleasure. Thank you, Angelina, for your continued support!
December 10, 2025
Unprompted review
Reply from phs Wastekit
Hi Naomi
Thank you for your feedback! We’re thrilled to hear Angelina consistently provides excellent service and support. We’ll be sure to share your kind words with her
Engineer (Steve) was exceptionally…
Engineer (Steve) was exceptionally friendly and helpful to set up the equipment and train the users.
December 5, 2025
Unprompted review
Reply from phs Wastekit
Hi Stephen
Thank you for your feedback! We’re glad Steve was so helpful with setup and training.
Always a pleasant guy will do anything…
Always a pleasant guy will do anything within his power to get you up and running nothing ever seems a problem great guy will definately youse him again
December 3, 2025
Unprompted review
Reply from phs Wastekit
Hi Tony
Thank you so much for your kind words, we really appreciate the feedback
The PHS team are great
The PHS team are great, always prompting for orders to make sure we never run low on supplies.
December 9, 2025
Unprompted review
Reply from phs Wastekit
Hi Jay
Thank you for taking the time to send us a review, we appreciate it
Customer service at PHS is superb!!
Yes another positive experience when dealing with customer service at PHS, always efficient, helpful and friendly. Many thanks to all involved, much appreciated.
December 3, 2025
Unprompted review
Reply from phs Wastekit
Hi rosemary, Thank you for your 5 star review. We are delighted to hear that you’ve had another great experience with our Wastekit team. Efficiency, helpfulness, and friendliness are what we strive for, so it’s wonderful to know we’re meeting your expectations
Great service
Great service. Prompt responses and deliveries. We have a site visit booked next week to look at continuous improvement opportunities on the balers.
November 28, 2025
Unprompted review
Reply from phs Wastekit
Hi Tania, We’re delighted to hear you’ve experienced great service with prompt responses and deliveries.
Brilliant service as always.
Brilliant service as always.
Thank you Angelina.
November 26, 2025
Unprompted review
Reply from phs Wastekit
Hi Don, Thank you for your kind words! I’ll make sure Angelina sees your message—she’ll be delighted to know her efforts are appreciated.
Angelina is great
Since using PHS, We've been dealing with Angelina and shes been great. Anything we need she's always very helpful and makes it very easy when we require anything.
November 25, 2025
Unprompted review
Reply from phs Wastekit
Hi Harry, We’re delighted to hear that working with Angelina has been such a positive experience. It’s great to know she’s always helpful and makes things easy whenever you need support.
Angelina got me sorted when I didn't…
Angelina got me sorted when I didn't have a clue what I was doing. Perfect!
November 24, 2025
Unprompted review
Reply from phs Wastekit
Thank you for sharing your feedback! We’re so pleased to hear that Angelina was able to get everything sorted for you and make the process easy.
Always have received quick and reliable…
Always have received quick and reliable service from PHS. Angelina always rings to check how our stock is and if we need anything, this is good so we never run short. After negotiation gave me a better price too.
November 12, 2025
Unprompted review
Reply from phs Wastekit
We’re delighted to hear that you’ve consistently received quick and reliable service from PHS. It’s great to know that Angelina’s proactive approach—checking stock levels and ensuring you never run short—has been helpful. We’re also pleased she was able to negotiate a better price for you.
Good customer service!
Good customer service!
The handling and the installation were quick and straightforward.
October 29, 2025
Unprompted review
Reply from phs Wastekit
Hi Ranil, Thank you for sharing your feedback! . Providing great customer service is always our priority, and it’s wonderful to know we met your expectations.
He sorted the issue so quickly
Mr David. A, He sorted the issue so quickly, just like his previous visits. Very friendly attitude, a great guy!
November 6, 2025
Unprompted review
Reply from phs Wastekit
Hi Muhammed, Thank you for your kind words! I’ll make sure to pass your feedback on to David—he’ll really appreciate hearing that his quick response and friendly attitude made a difference.
Always polite
Always polite, helpful and we get an excellent service.
November 5, 2025
Unprompted review
Reply from phs Wastekit
Hi Chris, We’re so pleased to hear that you always find our team polite, helpful, and delivering excellent service.
Reply from phs Wastekit
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
Service engineer was most helpful and…
Service engineer was most helpful and performed his dutes prompty
October 29, 2025
Unprompted review
Reply from phs Wastekit
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
Always have received quick and reliable…
Always have received quick and reliable service from PHS. Angelina always rings to check how our stock is and if we need anything, this is good so we never run short.
October 29, 2025
Unprompted review
Reply from phs Wastekit
Hi there,
Thanks for taking the time to review us, we appreciate it.
Thanks, Karl
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