phs Wastekit Reviews 

428
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, knowledge, and helpfulness, making interactions pleasant and efficient. The company consistently delivers excellent service and customer support, often going the extra mile to ensure satisfaction. Customers frequently note the prompt response times and efficient resolution of issues, leading to smooth operations. Reviewers consistently find the company reliable in resolving issues, performing duties without fault, and providing valuable advice. Many appreciate the smooth processes, clear communication, and the overall ease of doing business, which significantly helps their own operations.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, consistently describing it as excellent, fast, and efficient.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's... See more

Response time

Customers consistently report positive experiences with response times, highlighting the speed and efficiency... See more

Order

People report positive experiences with order, highlighting the quick and efficient processing of requests.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were recently visited by Steve O'Neil for our regular service. During this, not only did he perform his duties without fault, but he also informed the company of a few issues we were unaware of.... See more

Rated 5 out of 5 stars

Needed a repair and service on our compactor and bailer machines. Steve O'Neil was the engineer and he was excellent. Turned up on time, followed all of our companies policies and procedures, gave reg... See more

Company replied

Rated 5 out of 5 stars

Had a problem with my cardboard compactor… Bob Gill came out Wednesday got me out of a muddle by making sure we were up and running, then ordered the spare parts on an overnighter for the following... See more

Company replied

Rated 5 out of 5 stars

We were visited today, at the Green Welly Stop in Tyndrum, by Liam Crockert to repair and service our compactors. Liam was excellent, helpful and polite, and performed his work to a high standard. He... See more

Company replied


Company details

  1. Waste Management Service

Written by the company

phs Wastekit is the leading UK supplier of waste balers and baler machines, Our cardboard and plastic recycling balers are for sale, with hire options available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

428 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(428)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service and very…

Excellent customer service and very quick response to emails. Angelina Dhanda has consistently been helpful on every occasion I have contacted her, brilliant service.

September 9, 2025
Unprompted review
phs Wastekit logo

Reply from phs Wastekit

HI Tom

Thank you for taking the time to share your positive experience! It's great to hear that you've received excellent customer service from our team member, Angelina Dhanda. Her prompt and helpful responses are a credit to our company's commitment to providing top-notch support.

Stacey

Rated 5 out of 5 stars

Fantastic Service

Keeley was very helpful and arranged delivery of the sacks I needed very efficiently. Great customer service, would thoroughly recommend.

September 2, 2025
Unprompted review
phs Wastekit logo

Reply from phs Wastekit

Hi Karen

It sounds like Keeley provided excellent customer service! Her efficiency in arranging delivery of the sacks you needed is a great example of going above and beyond to ensure customer satisfaction. It's fantastic that she was able to make your experience so smooth and hassle-free

Stacey

Rated 5 out of 5 stars

Steve (O’Neill) arrived at both sites…

Steve (O’Neill) arrived at both sites (Newburn & Gateshead) on time and completed the service of both machines in an efficient and timely manner. Reports were completed and he explained his findings, offered advice and next steps - all in all very professional manner.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Compactor Repair

We were visited today, at the Green Welly Stop in Tyndrum, by Liam Crockert to repair and service our compactors. Liam was excellent, helpful and polite, and performed his work to a high standard. He also flagged up a couple of points for us to be aware of going forward.

August 5, 2025
Unprompted review
phs Wastekit logo

Reply from phs Wastekit

Hi Stephen

That's great to hear! We're glad that Liam was able to provide you with excellent service and repair your compactors efficiently. Thank you for taking the time to share your positive experience!

Stacey

Rated 5 out of 5 stars

Steve O’Neil was my trainer

Steve O’Neil was my trainer and his information on bailing was easy , clear and very well told and recommended 10/10 for training

August 5, 2025
Unprompted review
phs Wastekit logo

Reply from phs Wastekit

Thank you for taking the time to leave us a review, we really appreciate it

Rated 5 out of 5 stars

Received training on VBT delivered by…

Received training on VBT delivered by Steve ONeil. Training was very informative and all questions answered and discussed through. Information provided about machine in use on site and discussed better ways of working with our machine. 10/10 training.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Steve O'Neil 10/10

We were recently visited by Steve O'Neil for our regular service.
During this, not only did he perform his duties without fault, but he also informed the company of a few issues we were unaware of. This information saved us not only a lot of embarrassment but could possibly save us alot of money and time in the long run.
Steve was friendly, knowledgeable and engaging. I look forward to working with him in the future.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Steve O'Neil

Thank you Steve O'Neil, always friendly and helpful when you come to fix or service our unit. Always out fast if they is any problems.

July 24, 2025
Unprompted review
phs Wastekit logo

Reply from phs Wastekit

Thank you for your 5 star review, we appreciate the feedback and will ensure that this is fed back to Steve

Rated 5 out of 5 stars

Professional Service from PHS again!

PHS Wastekit reacted immediately to a safety concern we had, and an engineer was quickly on site to access and rectify the situation!
Steve O'Neil was very professional and offered his advice on how to prevent incidents reoccurring!
It is a pleasure dealing with PHS!

July 22, 2025
Unprompted review
phs Wastekit logo

Reply from phs Wastekit

Hi Kevin

Thank you so much for your kind words about our team's reaction to your safety concern. We pride ourselves on providing prompt and professional service, especially in emergency situations. Steve O'Neil is indeed a valued member of our team, and his expertise and advice are always available to our customers. It's great to hear that we're meeting your expectations and that you enjoy working with us

Stacey

Rated 5 out of 5 stars

Excellent service from Steve

As always Steve O'neil provided a excellent service and he is a credit to his company

July 21, 2025
Unprompted review
phs Wastekit logo

Reply from phs Wastekit

Hi Darren

It sounds like you've had a positive experience with our engineer, Steve O'Neil. His professionalism and dedication to customer satisfaction are definitely assets to our organization.

Stacey

Rated 5 out of 5 stars

Great prompt and effective service by…

Great prompt and effective service by Steve Oneill.

No issues at all

July 21, 2025
Unprompted review
phs Wastekit logo

Reply from phs Wastekit

Hi Scott

Thank you for taking the time to leave us a 5 star review we really appreciate it, we will ensure this positive feedback is given to Steve

Rated 5 out of 5 stars

Steve O'Neill - AkzoNobel Ashington

Steve O'Neill attended Site on his day off to carryout repairs to our waste compactor, great support and customer focus. Really appreciated Steve's attitude and understanding of the equipment's importance.

July 15, 2025
Unprompted review

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