We were recently visited by Steve O'Neil for our regular service. During this, not only did he perform his duties without fault, but he also informed the company of a few issues we were unaware of.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed a repair and service on our compactor and bailer machines. Steve O'Neil was the engineer and he was excellent. Turned up on time, followed all of our companies policies and procedures, gave reg... See more
Company replied
Had a problem with my cardboard compactor… Bob Gill came out Wednesday got me out of a muddle by making sure we were up and running, then ordered the spare parts on an overnighter for the following... See more
Company replied
We were visited today, at the Green Welly Stop in Tyndrum, by Liam Crockert to repair and service our compactors. Liam was excellent, helpful and polite, and performed his work to a high standard. He... See more
Company replied
Company details
Written by the company
phs Wastekit is the leading UK supplier of waste balers and baler machines, Our cardboard and plastic recycling balers are for sale, with hire options available.
Contact info
B66 1BZ, Smethwick, United Kingdom
- 0800 169 3534
- wastekitsales@phs.co.uk
- www.phswastekit.co.uk
4.9
Excellent
428 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service from Angelina
Amazing service from Angelina, always ready to help at the end of the phone and email. Speedy delivery. Cant fault this company.
July 15, 2025
Unprompted review
Reply from phs Wastekit
Hi Amina,
Thank you for sharing your positive experience and 5 star review! We're so pleased to hear that Angelina provided excellent service and that the delivery has exceeded expectations.
If you need any further assistance or have more feedback, please don’t hesitate to reach out.
Many Thanks,
Charlotte phs Wastekit
Another great service from PHS
Another great service and professional attitude from PHS, attended site within an hour to sort a fault thanks to Steve Oneill
July 11, 2025
Unprompted review
Reply from phs Wastekit
Hi Paul,
Thank you for sharing your positive experience and 5 star review! We're so pleased to hear that Steve provided a quality service in a timely manner!
If you need any further assistance, please don’t hesitate to reach out.
Many Thanks,
Charlotte, phs Wastekit
Great Service!
Cannot fault the service received from Angelina.
Always on the end of the phone or email and is professional but friendly with it, makes it really personal. Order processed within hours and confirmation received. An asset to the company!
July 11, 2025
Unprompted review
Reply from phs Wastekit
Hi Claire,
Thank you so much for your kind words about Angelina! We're thrilled to hear that she provided such excellent service and support throughout the order process.
We definitely agree that Angelina is an asset to the company!
Many thanks,
Charlotte, phs Wastekit
Had a visit from Steve ONeill today
Had a visit from Steve ONeill today. Good job done. Great attitude and very friendly
July 11, 2025
Unprompted review
Reply from phs Wastekit
Hi Lynn,
Thanks so much for your 5 stay review and positive feedback for Steve.
If there is anything else you need then please, do not hesitate to contact us.
Many Thanks,
Charlotte, phs Wastekit
Steve Oneill great servi
Steve Oneill great bloke and great service, always helpful and keen to show anyone how to operate correctly and safely
July 10, 2025
Unprompted review
Reply from phs Wastekit
Hi Dwane,
Thank you very much for your positive words for Steve and his quality of service. He is definitely an asset to the team.
Many Thanks,
Charlotte, phs Wastekit
Always quick with communications
July 7, 2025
Unprompted review
Reply from phs Wastekit
Hi Karan,
Thank you for the 5 staff review and the positive feedback with regards to our communication levels.
Should you need anything else please, do not hesitate to contact us.
Many Thanks,
Charlotte, phs Wastekit
Helpful & friendly call. Supplies ordered simply.
Angelina was very friendly and helpful on the phone, as part of a reminder follow up call to check our consumable supplies.
Our order was placed quickly and easily, and a confirmation email with dispatch date within a couple of working days was received quickly, which was perfect.
July 3, 2025
Unprompted review
Reply from phs Wastekit
Hi Matthew,
Thank you very much for the positive feedback and 5 star review. It is great to hear about the quality of service Angelina has provided and the speed of which your order was processed and delivered.
Many thanks,
Charlotte, phs Wastekit
Very helpful
Very helpful, order was placed quickly and easily, and confirmed dispatch date within a few days.
July 2, 2025
Unprompted review
Reply from phs Wastekit
Hi Chris,
Thanks for the positive feedback! We're glad to hear about your positive interactions with our team and the speed of deliver!
Thanks for taking the time to share your experience and leaving us a 5 star review!
Many thanks,
Sara, phs Wastekit
Great service from Angelina
Great service from Angelina, great communication and great efficiency, Angelina is a credit to your company.
July 1, 2025
Unprompted review
Reply from phs Wastekit
Hi Lindsey,
Thank you very much for your positive feedback and 5 star review of Angelina. We definitely agree that she is a credit to phs Wastekit.
Many thanks,
Charlotte, phs Wastekit
Thankyou Peter!
Peter was outstanding from start to finish. He worked long hours to safely decommission our old balers and install the new ones, collaborating with Jody from Keljay. Despite the job being more suited to two days, Peter’s dedication and teamwork got it done efficiently. He returned the next day to commission the new balers and provided clear and helpful training. Friendly and professional and incredibly hardworking! Couldn’t have done it without him!
June 24, 2025
Unprompted review
Reply from phs Wastekit
Hi Jessica,
Thank you very much for your rave review of Peter. It is great to hear the positive impact he has had on the delivery of our services.
Should you have any further feedback or require any future assistance, please let us know.
Many thanks,
Charlotte, phs Wastekit
Thanks Angelina at PHS
Thanks Angelina at PHS, great service, great products - recommended.
June 18, 2025
Unprompted review
Reply from phs Wastekit
Hi Lee,
Thank you very much for the positive feedback and recommendation! It's great to hear about your positive experience with Angelina.
Many thanks,
Charlotte, phs Wastekit
Always a great experience
Always a great experience, Angelina is always so helpful and polite.
Highly recommend using phs Wastekit
June 17, 2025
Unprompted review
Reply from phs Wastekit
Hi,
Thank you for your lovely feedback about Angelina! We're delighted that she provides such excellent service and are grateful for your recommendation.
Many thanks,
Sara, phs Wastekit
Thank you to Angelina at PHS for…
Thank you to Angelina at PHS for helping me with my order. She helped me each step of the process. Her communication and support was very good and made everything much easier for me. I truly appreciate her help!
June 3, 2025
Unprompted review
Reply from phs Wastekit
Hi Dave,
Thank you for your kind words about Angelina! We're thrilled to hear that she provided such excellent service and support throughout the order process.
Many thanks,
Sara, phs Wastekit
phs Wastekit / Angelina very helpful
phs Wastekit / Angelina very helpful, responding very quicky to order query / request.
May 23, 2025
Unprompted review
Reply from phs Wastekit
Hi Peter,
Thanks for your kind words about Angelina! We're glad she was able to quickly resolve your order query.
Many thanks,
Sara, phs Wastekit
Great Service Levels
Angelina Dhanda is great, Our orders are always processed swiftly and delivered on time!
May 6, 2025
Unprompted review
Reply from phs Wastekit
Hi Harrison,
Thanks for the great feedback! We're glad Angelina and our team were able to get your order processed and delivered on time. Thanks for taking the time to share your experience and leaving us a 5 star review!
Many thanks,
Sara, phs Wastekit
Lewis fullwood came on site today
Lewis fullwood came on site today. He was brilliant resolved the issue really quickly and was helpful explaining why the issue occurred
April 30, 2025
Unprompted review
Reply from phs Wastekit
Hi Emily,
Thanks for your feedback. We’re pleased to hear Lewis was helpful and resolved the issue quickly. We’ll be sure to pass your comments on to him!
Many thanks.
Sara, phs Wastekit
Well done Angelina as always!
Angelina is very proffesional and a testament to PHS.
She is very attentive with any requests and stock replenishments needed!
April 23, 2025
Unprompted review
Reply from phs Wastekit
Hi Evan,
Thanks for the great feedback! We’re so pleased to hear Angelina’s professionalism and attentiveness made a difference.
Thanks,
Sara, phs Wastekit
I have worked along side Angelina for a…
I have worked along side Angelina for a few year now, and she's always happy to help no matter how small the order.
April 23, 2025
Unprompted review
Reply from phs Wastekit
Hi Joanne,
Thank you for your feedback. We really value Angelina’s reliable support and it’s great to hear it’s appreciated.
Thanks,
Sara, phs Wastekit
Always quick to respond to emails
Always quick to respond to emails. Prompt order processing and quick deliveries
April 14, 2025
Unprompted review
Reply from phs Wastekit
Hi,
Thanks for your review! We're pleased to hear you're happy with the quick responses and efficient service.
Thanks,
Sara, phs Wastekit
Excellent customer service
Angelina keeps in regular contact to check on my requirements. Not pushy at all. She always responds promptly and effectively to my queries.
April 11, 2025
Unprompted review
Reply from phs Wastekit
Hi Roberto,
Thank you for the great feedback. We're glad to hear you value Angelina’s proactive and professional approach. We appreciate your support!
Thanks,
Sara, phs Wastekit
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