We were recently visited by Steve O'Neil for our regular service. During this, not only did he perform his duties without fault, but he also informed the company of a few issues we were unaware of.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed a repair and service on our compactor and bailer machines. Steve O'Neil was the engineer and he was excellent. Turned up on time, followed all of our companies policies and procedures, gave reg... See more
Company replied
Had a problem with my cardboard compactor… Bob Gill came out Wednesday got me out of a muddle by making sure we were up and running, then ordered the spare parts on an overnighter for the following... See more
Company replied
We were visited today, at the Green Welly Stop in Tyndrum, by Liam Crockert to repair and service our compactors. Liam was excellent, helpful and polite, and performed his work to a high standard. He... See more
Company replied
Company details
Written by the company
phs Wastekit is the leading UK supplier of waste balers and baler machines, Our cardboard and plastic recycling balers are for sale, with hire options available.
Contact info
B66 1BZ, Smethwick, United Kingdom
- 0800 169 3534
- wastekitsales@phs.co.uk
- www.phswastekit.co.uk
4.9
Excellent
428 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I want to give a big thank you to…
I want to give a big thank you to Angelina at PHS for her exceptional help. She answered all of my questions quickly and made sure I fully understood the process. Her support was incredibly efficient and made everything much easier for me. I truly appreciate her assistance!
April 4, 2025
Unprompted review
Reply from phs Wastekit
Hi there,
We're thrilled to hear that Angelina provided such exceptional support and made the process smooth and stress-free for you. We really appreciate you taking the time to share your experience and leaving us a 5 star review!
Many Thanks,
Tash, phs Wastekit
Excellent customer service team
Excellent customer service team, not pushy on sales. Angelina just seems to email at the correct time for our supplies, she just seems to know when we will need supplies its an excellent service!
April 2, 2025
Unprompted review
Reply from phs Wastekit
Hi Keith,
Thank you so much for your kind words! We're thrilled to hear that Angelina's timing and service have made things easier for you. We always aim to support your needs without the pressure, and it's great to know we're hitting the mark.
Many Thanks,
Tash, phs Wastekit
Becky Raj - excellent customer service
I had an urgent issue with one of our balers needing the attention of an engineer, Becky went out of her way to help, re-arranging engineers schedule, calling back, confirming everything and ensuring our services were not disrupted, a huge thank you to Becky for helping me in my moment of need.
April 1, 2025
Unprompted review
Reply from phs Wastekit
Hi Georgie,
Thank you for taking the time to leave us a 5 star review! We're so pleased to hear that Becky went above and beyond to assist you in resolving your urgent issue. Ensuring minimal disruption to your services is our priority, and it's great to know Becky made the process smooth. We’ll be sure to pass on your kind words.
Many Thanks,
Tash, phs Wastekit
Reply from phs Wastekit
Hi there,
Thank you for leaving us a 5 star review! We're delighted to hear you had an excellent experience with us.
Many Thanks,
Tash, phs Wastekit
Excellent customer service as always
Excellent customer service as always, and always prompt with replies which is always helpful in our business here at Sunrise Medical when we require speedy quote requests and delivery. Thank you to all the staff.
March 25, 2025
Unprompted review
Reply from phs Wastekit
Hi Wayne,
Thank you for leaving us a review! We're glad to hear that our prompt responses and excellent customer service have been helpful to you at Sunrise Medical. We truly appreciate your support and look forward to continuing to assist you.
Many Thanks,
Tash, phs Wastekit
I have always had a good service and…
I have always had a good service and find them very helpful.
March 17, 2025
Unprompted review
Reply from phs Wastekit
Hi Andy,
Thank you for leaving us a 5 star review! We're so pleased to hear that you've consistently received great service and found our team helpful. Should you need anything else please reach out.
Many Thanks,
Tash, phs Wastekit
Wonderful service.
March 12, 2025
Unprompted review
Reply from phs Wastekit
Hi Susan,
Thank you for your kind words! We're thrilled to hear you had a wonderful experience with our service. We appreciate your support!
Many Thanks,
Tash, phs Wastekit
Great supplier
Quality product, competitive prices with quality service.
March 10, 2025
Unprompted review
Reply from phs Wastekit
Hi there,
Thank you for your great feedback! We're delighted to hear you’re happy with our quality products, competitive prices, and excellent service. We appreciate your support!
Many Thanks,
Tash, phs Wastekit
Great company
Great company, always happy to help and friendly... they have been helping with my waste management for many years.
Highly recommended.
March 10, 2025
Unprompted review
Reply from phs Wastekit
Hi Jake,
Thank you for leaving us a 5 star review! We're thrilled to have been supporting you for many years, we truly appreciate your recommendation. Looking forward to continuing to work with you.
Many Thanks,
Tash, phs Wastekit
Outstanding customer service …
We’ve been supplied by phs for many years, personally I’ve never ordered items from the after sales department, but today I did and it was an absolute pleasure on the phone. Angelina was so polite and lovely to talk to, professional and knew exactly what I needed from a brief description of items. I look forward to ordering again
Thank you
March 6, 2025
Unprompted review
Reply from phs Wastekit
Hi Andrew,
Thank you for taking the time to leave us a review, we really appreciate it! We're delighted to hear that Angelina provided such a positive and professional experience for you. We truly appreciate your continued support over the years and look forward to assisting you again in the future!
Many Thanks,
Tash, phs Wastekit
Steve Oneill's training method was very…
Steve Oneill's training method was very informative with handy how to tips.
February 25, 2025
Unprompted review
Reply from phs Wastekit
Hi Mark,
Thank you for your feedback! We're glad to hear that Steve O’Neill’s training was informative and provided useful tips. We’ll be sure to pass on your kind words to him. If you ever need further assistance, don’t hesitate to reach out to us!
Many Thanks,
Tash, phs Wastekit
Angelina Dhanda is always very helpful…
Angelina Dhanda is always very helpful and very prompt when making orders and enquiries
February 26, 2025
Unprompted review
Reply from phs Wastekit
Hi Lewis,
Thank you for leaving us a review! We're so pleased to hear that Angelina consistently provides helpful and prompt service when handling your orders and enquiries. Should you need any further help feel free to reach out to us!
Many Thanks,
Tash, phs Wastekit
Steve came in and worked tirelessly to…
Steve came in and worked tirelessly to remove 3 old balers and install 3 new ones. Communication throughout the install was excellent also.
First rate!!!
February 22, 2025
Unprompted review
Reply from phs Wastekit
Hi Andrew,
Thank you for your fantastic feedback! We're thrilled to hear that Steve provided top-notch service. We'll be sure to pass on your kind words to him. If you ever need anything else, don't hesitate to reach out!
Many Thanks,
Tash, phs Wastekit
Amazing service
Amazing service, The engineer Steve ONeill went above and beyond. Excellent company to deal with
February 20, 2025
Unprompted review
Reply from phs Wastekit
Hi Graham,
Thank you for your fantastic feedback! We're thrilled to hear that Steve O’Neill went above and beyond to provide excellent service. We truly appreciate your support and appreciate you leaving us a 5 star review!
Many Thanks,
Tash, phs Wastekit
New Balers
Thanks for all the help setting up our new balers. Good correspondence throughout the process, followed up by informative training for our operatives. Thanks Stacey and Michelle.
February 17, 2025
Unprompted review
Reply from phs Wastekit
Hi Mike,
Thank you for your kind words! We're delighted to hear that Stacey and Michelle provided excellent support throughout the process. Ensuring a smooth setup and informative training is always our priority. If you need any further assistance, don’t hesitate to reach out to us!
Many Thanks,
Tash, phs Wastekit
Angelina professional and quick in…
Angelina professional and quick in helping me resolve my issues
February 12, 2025
Unprompted review
Reply from phs Wastekit
Hi Andy,
Thank you for leaving us a 5 star review! We're glad to hear that Angelina was professional and quick in resolving your issues. Should you need any further assistance please don't hesitate to get in touch with the team!
Many Thanks,
Tash, phs Wastekit
Excellent customer service
Excellent customer service. Angelina is extremely helpful with any query that I may have.
February 12, 2025
Unprompted review
Reply from phs Wastekit
Hi there,
Thank you for your wonderful feedback! We're delighted to hear that Angelina has been extremely helpful with your queries. Providing excellent customer service is our priority, and we appreciate your support!
Many Thanks,
Tash, phs Wastekit
good professional service and feedback…
good professional service and feedback from PHS employee Steve O'Neill
February 10, 2025
Unprompted review
Reply from phs Wastekit
Hi Peter,
Thank you for your feedback! We're glad to hear that Steve O'Neill provided you with professional service and support. We appreciate your kind words.
Many Thanks,
Tash, phs Wastekit
Great work and Great colleague to work…
Great work and Great colleague to work with
February 7, 2025
Unprompted review
Reply from phs Wastekit
Hi Arion,
Thank you for leaving us a 5 star review! We're thrilled to hear that you had a great experience. We appreciate your support and look forward to working with you again in the future!
Many Thanks,
Tash, phs Wastekit
"Service from phs Wastekit is generally…
"Service from phs Wastekit is generally good with prompt responses and helpful staff like Keeley and Claire who assist well with inquiries and orders. Engineers like Steve are knowledgeable and friendly, and the team offers useful advice for managing waste effectively. However, the overall experience could be smoother to make it a top choice. Solid 3 stars."
January 27, 2025
Unprompted review
Reply from phs Wastekit
Hi Pamella,
Thank you for leaving us a review, we appreciate your feedback! We always strive to improve, and we’d love to hear more about how we can make your experience even better. Please email us at wastekitsupport@phs.co.uk with any suggestions or areas where we can enhance our service to make it 5 star. Your input is greatly appreciated.
Many Thanks,
Tash, phs Wastekit
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