We were recently visited by Steve O'Neil for our regular service. During this, not only did he perform his duties without fault, but he also informed the company of a few issues we were unaware of.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed a repair and service on our compactor and bailer machines. Steve O'Neil was the engineer and he was excellent. Turned up on time, followed all of our companies policies and procedures, gave reg... See more
Company replied
Had a problem with my cardboard compactor… Bob Gill came out Wednesday got me out of a muddle by making sure we were up and running, then ordered the spare parts on an overnighter for the following... See more
Company replied
We were visited today, at the Green Welly Stop in Tyndrum, by Liam Crockert to repair and service our compactors. Liam was excellent, helpful and polite, and performed his work to a high standard. He... See more
Company replied
Company details
Written by the company
phs Wastekit is the leading UK supplier of waste balers and baler machines, Our cardboard and plastic recycling balers are for sale, with hire options available.
Contact info
B66 1BZ, Smethwick, United Kingdom
- 0800 169 3534
- wastekitsales@phs.co.uk
- www.phswastekit.co.uk
4.9
Excellent
428 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Holly was great
Holly was great. Fixed the problem, serviced the unit. No issues.
February 3, 2025
Unprompted review
Reply from phs Wastekit
Hi Gareth,
Thank you for taking the time to leave us a review! We're glad to hear that Holly provided great service. We'll be sure to pass on your kind words. Should you need any further assistance please don't hesitate to contact us!
Many Thanks,
Tash, phs Wastekit
Sales Manager Arun 5*
Our area Sales Manager Arun, has been superb. Very proactive and accommodating. Great service level.
January 22, 2025
Unprompted review
Reply from phs Wastekit
Hi there,
Thank you for your 5 star review! We're delighted to hear that Arun has been proactive and accommodating. We'll be sure to pass on your kind words to him. We appreciate your support!
Many Thanks,
Tash, phs Wastekit
Steve O’Neil
Steve O’Neil
Steve back out at our garden centre once again quickly sorted our problems out with our bailer always helpful and friendly always nice to see him
January 24, 2025
Unprompted review
Reply from phs Wastekit
Hi Steven,
Thank you for your kind review! We're delighted to hear that Steve was able to quickly resolve the issue with your baler and that his friendly and helpful approach continues to make a positive impact. We truly appreciate your feedback and look forward to assisting you again in the future!
Many Thanks,
Tash, phs Wastekit
Steve O’Neill great service and kept us…
Steve O’Neill great service and kept us informed with all the progress. He even got the coffee in! 👍👍👍👍
January 24, 2025
Unprompted review
Reply from phs Wastekit
Hi Regan,
Thank you for leaving us a 5 star review!
Steve O’Neill is a real gem! Great service, keeping you in the loop, and even grabbing the coffee—what more could you ask for? Thanks for sharing!
Many Thanks,
Tash, phs Wastekit
Compactor break down.
Good morning. I have great team members yesterday who are very quick and professional completing an open brake down. Equipment are now back to operating. Thanks to Steve and Holly
January 22, 2025
Unprompted review
Reply from phs Wastekit
Hi Krzysztof,
Thank you for leaving us a positive review on your experience with us. It's great to hear that Steve and Holly provided quick and professional service to resolve the breakdown efficiently and get the equipment back up and running.
Many Thanks,
Tash, phs Wastekit
Johnson's Veterinary - Breakdown Call Out
08.01.25. Initial point of contact was Becky Raj who was very helpful and professional and arranged for our call out to be raised very promptly. A quotation was sent, a PO returned and the visit was arranged within a 7-10 day window. A courtesy email was sent to notify of the visit.
20.01.25 Engineer, David Asmah arrived on site and was again very professional and polite. He proceeded to run checks on the machine and eventually found that the problem was a capacitor that needed replacing. It was explained that there may be an additional charge for the part which i agreed to. New capacitor was fitted and the machine was up and running. Excellent Customer Service from both members of staff ay PHS Wastekit.
January 20, 2025
Unprompted review
Reply from phs Wastekit
Hi Grant,
Thank you for taking the time to leave us such a great 5 star review! It's fantastic to hear how smoothly the entire process went, from your initial contact with Becky to the professional service provided by David. Should you need any further assistance please reach out to one of the team who will be happy to help!
Many Thanks,
Tash, phs Wastekit
excellent and friendly service
Angelina made it easy for me to place my order and was very friendly, good communication and quick delivery
January 21, 2025
Unprompted review
Reply from phs Wastekit
Hi Will,
Thank you for sharing your experience! It's great to hear that Angelina provided excellent service, making the ordering process smooth and stress-free. Friendly communication and quick delivery are always a win!
Many Thanks,
Tash, phs Wastekit
Good communication and ability to get the job done.
Steve and Michael went above and beyond to fit us in for routine servicing on our site balers and compactor in challenging conditions due to inclement weather conditions.
January 17, 2025
Unprompted review
Reply from phs Wastekit
Hi Graham,
Thank you for taking the time to leave us a review! It's wonderful to hear that Steve and Michael went above and beyond to complete the routine servicing of your balers and compactor, even in challenging weather conditions.
Many Thanks,
Tash, phs Wastekit
I put a request in for some baler wire
I put a request in for some baler wire, and within 20 minutes my order was confirmed for a next day delivery. Wonderfully efficient and helpful Angelina Dhanda, thank you :)
January 17, 2025
Unprompted review
Reply from phs Wastekit
Hi David.
Thank you for sharing your experience and leaving us a 5 star review!! I'll be sure to pass on your thanks to Angelina.
Many Thanks,
Tash, phs Wastekit
Angelina is an absolute pleasure to…
Angelina is an absolute pleasure to deal with. She always makes sure I never run out of consumables for the business. My order always turns up promptly with no issues. Keep up the great work you are doing :)
January 15, 2025
Unprompted review
Reply from phs Wastekit
Hi Linda,
Thank you for leaving us a review! It's wonderful to hear that Angelina consistently provides excellent service and ensures your business runs smoothly without any hiccups. We'll make sure to share your appreciation with her.
Many Thanks,
Tash, phs Wastekit
An Amazing instant response and support…
An Amazing instant response and support from Michael in customer service. Knowledge shown by the Steve the engineer to resolve the issue was incredible. Exactly the service required when operating in a face paced business when any down time is expensive
January 14, 2025
Unprompted review
Reply from phs Wastekit
Hi Bri,
Thank you for your fantastic feedback! We're thrilled to hear Michael in customer service provided instant support and that Steve's incredible knowledge resolved the issue promptly. It's great to know we could meet your expectations in such a fast-paced environment! Please reach out if you need us again.
Many Thanks,
Tash, phs Wastekit
Excellent service from Angelina
Excellent service from Angelina, quote requested, provided and order placed, all very quick and efficient, as always
January 14, 2025
Unprompted review
Reply from phs Wastekit
Hi Carol,
Thank you for the lovely feedback! We're so pleased to hear Angelina delivered her usual quick and efficient service. We look forward to speaking to you soon!
Many Thanks,
Tash, phs Wastekit
Dealt with Angelina Dhanda when looking…
Dealt with Angelina Dhanda when looking for a quote for some baler wire. Quote received quickly.
Order placed and acknowledgement received shortly after.
Great service.
January 9, 2025
Unprompted review
Reply from phs Wastekit
Hi Eriks,
Thank you for leaving us a 5 star review! We're delighted to hear that Angelina provided prompt and efficient service. We appreciate your kind words!
Many Thanks,
Tash, phs Wastekit
Ordered 2 small compactors
Ordered 2 small compactors, delivered on time but unfortunately only 1 worked and we had to wait another few weeks for the replacement. The training and the support from the engineer was excellent.
December 16, 2024
Unprompted review
Reply from phs Wastekit
Hi John,
We're sorry to hear about the initial issue with one of the compactors but are glad it was resolved. It's great to know that the training and support from our engineer met your expectations. We appreciate your patience and understanding and will continue to work hard to provide you with excellent service moving forward.
Many Thanks,
Tash, phs Wastekit
Dealt with Keeley
Dealt with Keeley. Fast and efficient response to on line enquiry.
December 19, 2024
Unprompted review
Reply from phs Wastekit
Hi William,
Thank you for leaving us a 5 star review! We will pass on your thanks to Keeley! Should you need anything else please don't hesitate to contact us.
Many Thanks,
Tash, phs Wastekit
Steve O’Neill was very professional and…
Steve O’Neill was very professional and polite. Training was very good and efficient, all the lads in the warehouse enjoyed it.
December 17, 2024
Unprompted review
Reply from phs Wastekit
Hi Jordan,
Thank you for taking the time to leave us a review! We're delighted to hear that Steve O’Neill provided professional and polite service, along with effective training that was well-received by your team. We're glad the warehouse team found the session enjoyable and efficient. We appreciate your kind words!
Many Thanks,
Tash, phs Wastekit
Dealt with Keeley whilst ordering…
Dealt with Keeley whilst ordering strapping for my Baler machines, She was quick, efficient and professional throughout .
Top Draw
Ian
Bidvest Noonan
December 13, 2024
Unprompted review
Reply from phs Wastekit
Hi Ian,
Thank you for sharing your experience! We're thrilled to hear that Keeley provided quick, efficient, and professional service while assisting with your order. We look forward to assisting you again!
Many Thanks,
Tash, phs Wastekit
Fixed both compactors on 2 different days quickly and efficiently
Steve Oneil response time is second to none, first visit he was here with an hour of my call and today only a day after reporting our issue , found the fault fixed it very quickly. He’s also very informative and knows his job so no wasting time.
100 happy and he’s welcome here anytime.
Thank you Steve
Andy Maintenance Manager No1 York
December 13, 2024
Unprompted review
Reply from phs Wastekit
Hi Andy,
Thank you for sharing such fantastic feedback! We're delighted to hear about Steve O’Neil’s swift response and efficient service. We'll be sure to pass along your kind words. Thank you for choosing phs Wastekit, and we look forward to continuing to support your team at No1 York!
Many Thanks,
Tash, phs Wastekit
PHS are great
PHS are great, Gary that first initiated the contact with ourselves and got us moving in a greener direction as an organization and then the aftercare and customer service provided by Angelina and the other team members are second to none, Couldn't recommend them highly enough. Thanks again
December 9, 2024
Unprompted review
Reply from phs Wastekit
Hi there,
Thank you for taking the time to leave us a review! We're thrilled to hear how Gary's guidance helped you move towards greener practices, and that Angelina and the team have continued to provide top-notch aftercare and customer service. Your recommendation means the world to us—thank you for choosing phs Wastekit!
Many Thanks,
Tash, phs Wastekit
I was truly impressed by the customer…
I was truly impressed by the customer service provided by PHS. Angelina is incredibly responsive. I am very pleased with her quick responses and the timely order confirmations she provides.
December 5, 2024
Unprompted review
Reply from phs Wastekit
Hi there,
Thank you for the 5 star feedback! We're delighted to hear that Angelina's responsiveness and timely order confirmations have left a positive impression. Providing excellent customer service is our priority, and it's great to know we met your expectations.
Many Thanks,
Tash, phs Wastekit
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.