PIKOLINOS Reviews 

1,792
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I was looking for some red sandals and couldn’t find any I liked. My brother, who lives in Spain, recommended PIKOLINOS, and I found a pair I loved. They arrived quickly, are well made and super comfo... See more

Rated 5 out of 5 stars

Have bought Pikolinos for years. Very good quality, stylish, and always comfortable. Always fast delivery too. Never had to return any, so cannot comment on that aspect. Wish Pikolinos would do mo... See more

Rated 1 out of 5 stars

I've purchased 3 pairs of pikolinos shoes - 2 pairs shoes a year ago, and 1 pair trainers about 4 months ago. Each pair cost £95-£115. The shoes have been worn infrequently over the year but the heels... See more

Company replied

Rated 5 out of 5 stars

I've been purchasing & wearing Pilolinos for years ever since I found a pair in a small shoe boutique in Virginia. Also purchased 2 pair of boots while on a trip to New Mexico. So glad I have the oppo... See more

Company details

  1. Boot Store

Written by the company

Buy your shoes, boots and sandals directly from the Pikolinos online store. Free postage for dispatch and returns.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(1,792)

564 reviews in the last 12 months

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Rated 5 out of 5 stars

Been after a pair of Barefoot trainers that looked 'normal'...

Been after a pair of Barefoot trainers that would be easy to manage as a first time pair. I was in Spain recently and really fancied a pair of Aranjuez. The extra insoles make a huge difference for comfort, and I'm confident that I'll soon be removing them and going natural. The toe box is wide, however they are still a great looking shoe, and the leather is soft and lush. The style I have include an elastic lace, which again adds to the comfort. Really great shoes.

Packaging is superb, and the delivery to the UK was pretty swift in eight days.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent delivery service & wonderful footwear

This is my first order with Pikolinos and my first impression was a good one with a day earlier than expected delivery.
The shoes & sandals look as advertised and the softness of the material on both is wonderful. The packaging is excellent and fully recyclable.
Put them on and they both fitted really well and I have a couple of clawed toes, with my feet wide at the toes, so it is not any easy experience when buying footwear.
I was nervous at first with making an over £200 order for two pairs of footwear, however I am so pleased I went for it. In this instance, the cost is worth it if it means I can enjoying walking in stylish shoes. Thank you Pikolinos, you have restored my faith in comfortable footwear!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Quality Footwear

Excellent experience — I have purchased four pairs of PIKOLINOS and I am really impressed with the quality of the leather and the materials used for the soles. The footbeds and arch supports are supportive and very comfortable. It is also nice to see that the two pairs of clogs that I purchased were made in Spain. They are very well made.

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

Boots arrived used, not new. Very disappointed

I just received a pair of Pikolinos boots for which I paid $200. Upon opening the package, it was clear that the boots have been used or tried on extensively—the leather is wrinkled, showing obvious wear. This is completely unacceptable for a brand‑new product. I expected a brand-new pair, and receiving something that looks worn is extremely disappointing. I urge Pikolinos to address this issue promptly.

Best,

March 18, 2026
Unprompted review
PIKOLINOS logo

Reply from PIKOLINOS

Dear customer,
We are truly sorry to hear that the boots you received appear used and did not meet your expectations. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience this has caused.
At Pikolinos, all our products should arrive in perfect, brand‑new condition. What you describe is unacceptable, and we want to resolve it for you as quickly as possible.
Please contact us at [insert your customer service email/phone] or reply to this message so we can arrange:

A free return of the item, and
Either a replacement pair or a full refund, whichever you prefer.

Thank you for bringing this to our attention. We appreciate your patience and will make sure to address this issue promptly.
Kind regards,
Pikolinos Customer Care Team

Rated 5 out of 5 stars

I have >15 pairs of Pikolinos

I have >15 pairs of Pikolinos. (Not quite as many as Imelda Marcos😂) They are them most comfortable shoes on the planet. The leather is soft, durable and always looks great. Once I returned a pair which I purchased in error, the returns system works seamlessly. Highly recommended 👏👏👏

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Have bought Pikolinos for years

Have bought Pikolinos for years. Very good quality, stylish, and always comfortable. Always fast delivery too. Never had to return any, so cannot comment on that aspect. Wish Pikolinos would do more choices of plainer slip-on styles for wearing with trousers, like they used to, and not so many gaudy trainer/sneaker styles.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

The entire shopping experience was very…

The entire shopping experience was very positive. The website provided good information about the styles, materials and construction of the shoes on offer. It was easy to checkout. Shipping information was sent as each phase of the order processing was documented. And the return process was fast and easy to complete. The one thing that would have been helpful is a way to better gauge the shoe size. If the shoes we purchased had not been too large, we would have been proud owners of a pair of Pikolino sandals!

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

This is the absolutely worst company

This is the absolutely worst company! 1 year ago I bought some very nice boots, a bit tipsy, but normally if you take care of your footwear, they can last for ages. But with Pikolinos that's not possible! You can't get new soles on your shoes/boots 🙄 So even if it's a nice design etc it's like a "one night stand"..... When my soles are done, I can't fix them, they have to go to the trash bin. WTF - thinking about environment, recycling and economy! This company obviously doesn't care about above mentioned

THANK YOU FOR A VERY GOOD AND CONSTRUCTIVE RESPONS. PLEASE LET ME KNOW WHERE TO ADRESS THE REQUESTED PICTURES

February 12, 2026
Unprompted review
PIKOLINOS logo

Reply from PIKOLINOS

Hello,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and understand how frustrating it must feel not being able to extend the life of your boots. At Pikolinos, we want our products to be long-lasting and comfortable, so it’s disappointing to know we didn’t meet your expectations this time.
Regarding the soles, some of our models are constructed using specific materials and techniques that do not allow for traditional sole replacement. This is often done to ensure flexibility, comfort, and durability in daily use. However, we understand your concerns about sustainability and waste, and we take them seriously.
That said, we would love to take a closer look at your boots and evaluate whether any repair options are possible. In many cases, our authorized repair partners can offer solutions depending on the state and model.
If you could please send us:

Photos of the boots (including the sole)
The model name or number
Your purchase details (if available)

We’ll be happy to assess the situation and guide you through the next steps.
Thank you again for your honest feedback — it helps us improve. We hope we can find a solution for you and restore your confidence in our products.
Kind regards,

Rated 5 out of 5 stars

I love Pikolinos

I love Pikolinos. Their shoes are beautifully designed and made. I have some boot of theirs I bought over a decade ago that are still in great shape. I initially learned about their shoes when I purchased a pair at a store in the Portland airport (PDX). I then found their website. So far, I have had nothing but good experiences ordering from them. And they give free returns, which is fabulous for a shoe company -- you can really find what suits and fits you best, knowing that it will cost nothing for you to return what doesn't work for you.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Love Pikolinos!

I've been purchasing & wearing Pilolinos for years ever since I found a pair in a small shoe boutique in Virginia. Also purchased 2 pair of boots while on a trip to New Mexico. So glad I have the opportunity to purchase on line now. High qulaity in the leather & workmanship. Do advise getting the leather creams to march your colors.

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

Barefoot trainers

My wife bought a pair of barefoot trainers in Vigo September in 2025 and liked them so much that she purchased a 2nd pair on line from the UK only to find that the quality was not as good, the first pair had the wrong size insoles, at least 2 sizes too big for the shoes so was asked to return them then the replacement pair had defective stitching. On checking inside the on line shoes they were made in Morocco and the pair purchased in Vigo were made in Spain, it appears that the quality made shoes are kept for the Spanish market and the on line purchases are made in other countries to a lesser standard. I had no problem returning them and receiving a refund but I would only ever purchase again if I returned to Spain and would definitely check the country of origin before purchasing.

October 16, 2025
Unprompted review
PIKOLINOS logo

Reply from PIKOLINOS

Good morning.

We sincerely apologize for the inconvenience caused and regret the experience you had. We would like to inform you that this is simply due to a manufacturing defect and not to the origin of the shoes.

All our products are designed in Spain. Our headquarters are located in Elche, Alicante, where one of our production centers and our logistics center are also located. Since we sell in more than 65 countries and the production of our products is very large, we have factories in many countries around the world, such as Portugal, Morocco, China, Vietnam, and Bangladesh.
Our leathers are imported from Bangladesh. Aware of the value of our raw material, we treat the leathers with the utmost respect for the environment, not only through the mechanisms used in the tanning and manufacturing process, but also in the dyes and products used for the treatments applied. Only in this way can we guarantee the quality of our leather and our commitment to the environment.
The manufacturing team and quality department in Spain are located in each of our production centers, carrying out the necessary quality controls to ensure that our final product is always impeccable, regardless of the country in which it is produced.

We remain at your disposal for any further questions.

We wish you a happy day!

Rated 3 out of 5 stars

Very bad quality of their Chinese models.

Shoes made in Spain are very good. Those made in China are horrible, with leather that feels and looks like plastic.

January 17, 2026
Unprompted review
PIKOLINOS logo

Reply from PIKOLINOS

Dear Paul,
Thank you for contacting us.
All our products are designed in Spain. Our headquarters are located in Elche, Alicante, together with one of our production sites and our logistics centre, but since our products are sold in more than 65 countries and produced on such a large scale, we have factories in many countries around the world, such as Portugal, Morocco, China, Vietnam and Bangladesh.
The manufacturing team and the quality department in Spain are located in each of our production sites, carrying out the appropriate quality controls to ensure that our finished products are always impeccable, regardless of the country where they are produced.
We’re a Spanish company that manufactures and sells internationally.
Please let us know if we can help with any other query.

Have a nice day!

Rated 1 out of 5 stars

Not fit for purpose - very disappointing

I've purchased 3 pairs of pikolinos shoes - 2 pairs shoes a year ago, and 1 pair trainers about 4 months ago. Each pair cost £95-£115. The shoes have been worn infrequently over the year but the heels have worn through (white showing through the brown sole). The trainers were worn less than 10 times when I noticed the soles are already disintegrating. I've never experienced such issues before so can only conclude the soles on Pikolinos are unusually soft and not fit for purpose (for regular wear). I will not purchase again and do not recommend.

December 1, 2025
Unprompted review
PIKOLINOS logo

Reply from PIKOLINOS

Good morning. Thank you very much for your comment. We deeply regret any inconvenience this situation may have caused you. In this case, at Pikolinos we offer a warranty against quality or manufacturing defects, so please do not hesitate to contact us at info@pikolinos.com and we will be happy to review your case and provide you with the best solution. Have a great day!

Rated 1 out of 5 stars

Absolutely dreadful experience

Absolutely dreadful experience.
Stay away at all costs!!!
I have ordered women’s shoes a month ago received men’s one instead was told to post them back and once they received them the correct pair will be sent. Now two weeks later I have received extra the same men’s shoes in the box with a just a picture of the one I have ordered.
This is the most dreadful experience I have ever honestly had.
Paid for something I did not receive up to date they have never even bothered to open and check what they sent.
If you are looking to buy your new pair of shoes then Do Not Shop Here!!!!

December 12, 2025
Unprompted review
PIKOLINOS logo

Reply from PIKOLINOS

Hello Martina,
We are very sorry for the frustrating experience you have had. This is not at all the service we want to offer, and we completely understand your anger.
Today we have processed a full refund for your order so that you do not have to wait any longer. Our team is reviewing what happened to ensure that it does not happen again, because every detail counts and we want you to trust us.
Thank you for sharing your opinion, it helps us to improve. If you need any further clarification, we are here to help you in any way we can.
Best regards,
The Pikolinos team

Rated 3 out of 5 stars

Pikolinos shoes are very comfortable

Pikolinos shoes are very comfortable, however the reliability is very poor.

December 7, 2025
Unprompted review
PIKOLINOS logo

Reply from PIKOLINOS

Merci d'avoir partagé votre avis. Nous sommes ravis que vous trouviez nos chaussures confortables, mais nous regrettons que leur fiabilité n'ait pas été à la hauteur de vos attentes. Nous travaillons sans relâche pour améliorer la durabilité de nos produits et vos commentaires sont très précieux pour y parvenir.
Si vous le souhaitez, vous pouvez nous écrire à info@pikolinos.com en nous donnant plus de détails sur votre expérience afin que nous puissions l'examiner et continuer à nous améliorer.

Rated 4 out of 5 stars

Great Comfort, but Durability Concern

I own several pairs of PIKOLINOS shoes and boots and have always loved their quality and comfort. These boots were no different—comfortable right out of the box! My only concern is that the pull loops on the back came off the first time I used them to pull the boots on, which makes me question their long-term durability. Otherwise, they’re great boots, but I hope the build quality on that detail improves.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect experience, perfect booties

I recently received my ankle booties, Puertollanos, in Brandy and size 5.5 - 6. The fit is perfect, the quality is exceptional and the customer service communication throughout the process was spot on. I will be confidently using Pikolinos again.

November 9, 2025
Unprompted review

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