Pineapple Island Reviews 4,110

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the products, highlighting the beautiful, well-made, and unique jewelry that often features a laid-back, beachy, or surfer vibe. Reviewers frequently commend the excellent quality of the items, noting their durability and resistance to discoloration, even with daily wear and exposure to water. The delivery service is often described as quick and efficient, with orders arriving promptly and beautifully packaged, sometimes including thoughtful touches like handwritten letters. Overall, people appreciate the smooth ordering process, the great value for money, and the company's commitment to ethical and sustainable production. However, some customers also noted occasional issues with delivery, such as orders getting lost in the post or taking a while to arrive.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, appearance, and... See more

Quality

People report positive experiences with quality, consistently praising the jewellery as pretty, well-made,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick and speedy... See more

Order

Clients share positive opinions on order, highlighting the ease of the ordering process and prompt delivery.... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as great and excellent. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⸻ ⭐️⭐️⭐️⭐️⭐️ I absolutely love Pineapple Island! Their bracelets are beautiful, well-made, and have that perfect laid-back, beachy vibe. I’ve bought several now and each one feels unique. They’... See more

Company replied

Rated 5 out of 5 stars

I bought an anklet from the Surfers Against Sewage collection for my wife's 65th birthday. Not only is this a great looking item, the most inportant factor was the sustainability factor. I love what y... See more

Company replied

Rated 5 out of 5 stars

Leah is so helpful and the jewellery is great quality. I had a little issue with delivery, it got lost in the post but Leah sorted everything incredibly quickly. Now my items have arrived I'm so... See more

Rated 5 out of 5 stars

Bought from here a few times before and always a good experience with lovely, well made products with that sea and surf vibe. Items I have bought are well made and last, anklets I have purchased stand... See more

Company replied


Company details

  1. Jewelry Store
  2. Beach Clothing Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Jewelry Designer
  6. Online Marketplace

About Pineapple Island

Written by the company

Fashion that doesn't cost the Earth

Born in 2008, from a journey of solo-travel and self-discovery, Pineapple Island exists to introduce the fashion industry to jewellery and clothing that won't cost the Earth.

With every product made, we enable sustainable job creation for our makers in Bali and the UK. By cutting out big factories, we get money directly into the hands of smart & resourceful artisans.

How we create

We are a small team based along the South Coast of the UK in the seaside town of Bournemouth. We work closely with a studio in the heart of Bali, where we have a full time designer and part-time group of outworkers who create Pineapple Island jewellery as a second income.

With our head designer in Bali, we work together to create affordable jewellery and clothing for our customers to look good and feel good!

What we create

From beaded anklets to waterproof bracelets, all of our products are surf and sunshine inspired. We have most recently launched an organic clothing line and 100% recycled plastic jewellery collection in partnership with Surfers Against Sewage. It is our goal to continue to work on creating products sustainably and to continue to collaborate with incredible charities across the UK.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great company

Shipped my items super fast and all items are lovely and well made! Will be shopping here again.

November 21, 2024
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Reply from Pineapple Island

Thank you so much, Eve! It’s great to know you’ll be shopping with us again—we can’t wait to welcome you back! 😊 x

Rated 5 out of 5 stars

Highly recommended

I ordered 4 items. All are very nice and delivered quickly.
I’d like to visit their pop up shop sometime somewhere.

December 3, 2024
Unprompted review
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Reply from Pineapple Island

Thank you, Hiro! We’re thrilled to hear you’re happy with your items and the quick delivery. We’d love to see you at one of our pop-up shops someday—keep an eye out for updates on where we’ll be next! 😊 xx

Rated 5 out of 5 stars

lovely condition

lovely condition, my fav place to order bracelets from protecting the environment and gorgeous styles or jewellery

December 2, 2024
Unprompted review
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Reply from Pineapple Island

Thank you, Roe! We're so glad to hear we're your go-to for bracelets. It’s amazing to know you love our styles and appreciate our commitment to protecting the environment. Enjoy your jewellery, and we’re here whenever you need more! 😊 xx

Rated 5 out of 5 stars

Really cute jewellery

Really cute jewellery, shipping was very quick and good price

November 11, 2024
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Reply from Pineapple Island

Thank you, Amelia! We’re so happy you love the jewellery and appreciated the quick shipping and good pricing. Enjoy your pieces, and let us know if you ever need anything else! 😊 xx

Rated 5 out of 5 stars

The necklace was really pretty would…

The necklace was really pretty would have been nice to have it in a presentation pouch not in a plastic bag

November 7, 2024
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Reply from Pineapple Island

Thank you so much for your feedback, Janet! We’re really glad you loved the necklace. Just to let you know, the packaging isn’t regular plastic—it’s eco-plas, made from cassava fruit and fully biodegradable. We really appreciate your suggestion about a presentation pouch—it’s a great idea, and we’ll definitely keep it in mind. Thanks again for sharing your thoughts! 😊 Alice xx

Rated 5 out of 5 stars

Lovely product easy transaction

Lovely product easy transaction

November 11, 2024
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Reply from Pineapple Island

Thank you, Mrs. Harwood! We're so pleased to hear you had an easy transaction and love the product. If you ever need anything else, we’re here to help! 😊 Alice xx

Rated 5 out of 5 stars

Really fast delivery time and great…

Really fast delivery time and great product

November 11, 2024
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Reply from Pineapple Island

Thank you, Ryan! We’re thrilled to hear you’re happy with the speedy delivery and the product. If there’s anything else we can help with, just let us know! 😊 Alice xx

Rated 5 out of 5 stars

Great company

Great company! Have ordered from them a few times now and the jewellery is really lovely. Such amazing customer service as well. Definitely recommend this company.

November 21, 2024
Unprompted review
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Reply from Pineapple Island

Thank you, Marie! We’re thrilled to hear you’ve enjoyed shopping with us and love the jewellery. Thank you for recommending us, and we can’t wait to see you again! 😊 xx

Rated 5 out of 5 stars

Really good quality jewellery

Really good quality jewellery

November 1, 2024
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Reply from Pineapple Island

Thank you, India! We’re so happy to hear you’re pleased with the quality of our jewellery. Enjoy your pieces, and let us know if we can help with anything else! 😊 xx

Rated 5 out of 5 stars

love this company

Excellent customer service and beautiful items

November 6, 2024
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Reply from Pineapple Island

Thank you so much for your kind words! We’re thrilled you love our company and had a great experience with our customer service. It’s fantastic to hear you’re enjoying your items too. If you ever need anything, we’re here for you! 😊 xx

Rated 5 out of 5 stars

Easy

it was very easy to buy on the website,lots of communication

October 28, 2024
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Reply from Pineapple Island

Thank you for the feedback! We’re delighted to hear the buying process was smooth and that you appreciated the communication. If you have any more questions or need assistance, we’re here to help! 😊 x

Rated 5 out of 5 stars

Great price love colours

Great price love colours

October 28, 2024
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Reply from Pineapple Island

Thank you, Darren! We're so glad to hear you love the colours and found the price just right. Enjoy your purchase, and let us know if you need anything else! 😊

Rated 5 out of 5 stars

The item was sent quickly and all…

The item was sent quickly and all packaging was ego-friendly. The item was just as described on the picture and good quality.

November 1, 2024
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Reply from Pineapple Island

Thank you, Alice! We're so happy to hear the item arrived quickly and that you appreciated our eco-friendly packaging. It’s wonderful to know the quality met your expectations too. If you ever need anything else, we're here for you! 😊 x

Rated 5 out of 5 stars

Love my new bracelets

Love my new bracelets, arrived quickly and beautifully packaged

October 28, 2024
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Reply from Pineapple Island

Thank you, Kellie! We’re so happy to hear you love your new bracelets and enjoyed the packaging. Quick delivery and a special unboxing experience are what we aim for! If you ever need anything else, we’re here for you. 😊 Alice x

Rated 4 out of 5 stars

Great bracelet

Lovely bracelet

October 28, 2024
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Reply from Pineapple Island

Thank you, Krystell! We’re delighted to hear you’re enjoying your bracelet. If you ever want to add more to your collection, just let us know! 😊 Alice x

Rated 5 out of 5 stars

Fantastic Products!

Excellent quality products and arrived quickly and promptly, recyclable packaging and kept updated throughout. Love the items themselves and may have to go back and make an additional purchase soon!

October 28, 2024
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Reply from Pineapple Island

Thank you so much, Greg! We’re thrilled to hear you’re happy with the quality, speedy delivery, and eco-friendly packaging. It’s fantastic that you love the items, and we’d be more than happy to help you with any future purchases. 😊 Alice x

Rated 5 out of 5 stars

What's not to love !

Love all the beachy vibe jewellery the gold huggie earings is what made me purchase they are a good price the designs & quality make them look so much more expensive I always get compliments..💕

October 21, 2024
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Reply from Pineapple Island

Thank you so much for your lovely review! We're delighted you’re loving the beachy vibe and especially those gold huggies—they really are a standout! It’s fantastic to hear they’re bringing in the compliments. If you ever want to add more pieces to your collection, we're here for you. 💕 Alice x

Rated 5 out of 5 stars

Best customer service

Pineapple island has the best customer service I’ve ever experienced. They help you with any issues and are super nice about it, I can’t thank them enough :)

October 28, 2024
Unprompted review
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Reply from Pineapple Island

Thank you so much for your wonderful feedback! We're so happy to know you had a great experience with our team. Helping out with a smile is what we’re all about, and it’s fantastic to hear it made a difference. If you ever need anything, we're always here for you! 😊 Alice x

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! I ordered a necklace from pineapple island and unfortunately it arrived faulty. I contacted them and a replacement was quickly arranged. The staff are very friendly and the jewellery is gorgeous!

November 4, 2024
Unprompted review
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Reply from Pineapple Island

Thank you for your kind words! We’re so sorry about the initial hiccup but thrilled we could quickly set things right for you. It’s wonderful to hear you’re enjoying the necklace and had a positive experience with our team. If you need anything else, we’re here and happy to help! 😊 Alice x

Rated 5 out of 5 stars

Gorgeous!

Beautiful piece of jewellery!

October 31, 2024
Unprompted review
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Reply from Pineapple Island

Hi Katie, thank you so much for your lovely review, we are so pleased that you're happy :) x

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