Pineapple Island Reviews 4,110

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the products, highlighting the beautiful, well-made, and unique jewelry that often features a laid-back, beachy, or surfer vibe. Reviewers frequently commend the excellent quality of the items, noting their durability and resistance to discoloration, even with daily wear and exposure to water. The delivery service is often described as quick and efficient, with orders arriving promptly and beautifully packaged, sometimes including thoughtful touches like handwritten letters. Overall, people appreciate the smooth ordering process, the great value for money, and the company's commitment to ethical and sustainable production. However, some customers also noted occasional issues with delivery, such as orders getting lost in the post or taking a while to arrive.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, appearance, and... See more

Quality

People report positive experiences with quality, consistently praising the jewellery as pretty, well-made,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick and speedy... See more

Order

Clients share positive opinions on order, highlighting the ease of the ordering process and prompt delivery.... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as great and excellent. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⸻ ⭐️⭐️⭐️⭐️⭐️ I absolutely love Pineapple Island! Their bracelets are beautiful, well-made, and have that perfect laid-back, beachy vibe. I’ve bought several now and each one feels unique. They’... See more

Company replied

Rated 5 out of 5 stars

I bought an anklet from the Surfers Against Sewage collection for my wife's 65th birthday. Not only is this a great looking item, the most inportant factor was the sustainability factor. I love what y... See more

Company replied

Rated 5 out of 5 stars

Leah is so helpful and the jewellery is great quality. I had a little issue with delivery, it got lost in the post but Leah sorted everything incredibly quickly. Now my items have arrived I'm so... See more

Rated 5 out of 5 stars

Bought from here a few times before and always a good experience with lovely, well made products with that sea and surf vibe. Items I have bought are well made and last, anklets I have purchased stand... See more

Company replied


Company details

  1. Jewelry Store
  2. Beach Clothing Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Jewelry Designer
  6. Online Marketplace

About Pineapple Island

Written by the company

Fashion that doesn't cost the Earth

Born in 2008, from a journey of solo-travel and self-discovery, Pineapple Island exists to introduce the fashion industry to jewellery and clothing that won't cost the Earth.

With every product made, we enable sustainable job creation for our makers in Bali and the UK. By cutting out big factories, we get money directly into the hands of smart & resourceful artisans.

How we create

We are a small team based along the South Coast of the UK in the seaside town of Bournemouth. We work closely with a studio in the heart of Bali, where we have a full time designer and part-time group of outworkers who create Pineapple Island jewellery as a second income.

With our head designer in Bali, we work together to create affordable jewellery and clothing for our customers to look good and feel good!

What we create

From beaded anklets to waterproof bracelets, all of our products are surf and sunshine inspired. We have most recently launched an organic clothing line and 100% recycled plastic jewellery collection in partnership with Surfers Against Sewage. It is our goal to continue to work on creating products sustainably and to continue to collaborate with incredible charities across the UK.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Item as described

Item as described, brilliant service, arrived.super quick

October 17, 2024
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Reply from Pineapple Island

Thank you for your support, Sharon. We are so pleased we could provide you with a great experience :) xx

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Good quality products

October 17, 2024
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Reply from Pineapple Island

Thank you for your review, Niamh! And thank you for supporting our small business :) x

Rated 5 out of 5 stars

service

Thanks for the fast efficient service

September 30, 2024
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Reply from Pineapple Island

I'm so glad you're happy with our service, thank you for taking the time to leave us a 5 star review :) x

Rated 5 out of 5 stars

I was looking for a present for my…

I was looking for a present for my daughter’s birthday and found a lovely pearl choker on this website. 🤗💗💗

Great value and beautiful products, and they were delivered in the specified time and carefully wrapped.

October 16, 2024
Unprompted review
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Reply from Pineapple Island

Hi Madison,

Thank you for sharing this with us! We're so pleased you found the perfect gift for your daughter's birthday. It's great to know you loved the pearl choker and appreciated the care we put into wrapping it. Hope it made her day extra special! 💗

Alice x

Rated 5 out of 5 stars

Good service

Good service. Happy with product.

October 10, 2024
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Reply from Pineapple Island

Thanks for taking the time to review us, Mike! It’s great to know you’re satisfied with everything – we look forward to seeing you back sometime. :)

Alice x

Rated 5 out of 5 stars

LOVE IT!

Love it,would buy them all if I could 😍great website n super fast delivery.PERFECT 👍

October 14, 2024
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Reply from Pineapple Island

Annette, this made our day! So glad you love everything – and it’s great to hear delivery was speedy. Hope you keep enjoying your Pineapple Island finds! :) Alice x

Rated 5 out of 5 stars

Beautiful beachy jewellery

Beautiful beachy jewellery in lovely packaging! Thank you!

September 30, 2024
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Reply from Pineapple Island

Thanks for the lovely feedback, Rachel! We’re so happy to hear our jewellery and packaging brought a little beach vibe your way. Enjoy your new pieces!

Alice x

Rated 5 out of 5 stars

Very good quality

October 7, 2024
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Reply from Pineapple Island

Thanks, Jola! We're really glad to hear you're happy with the quality. If you need anything else, just let us know.

All the best,
Alice x

Rated 5 out of 5 stars

Great company love them so much.

Such a great bracelet. I love it so much.

October 1, 2024
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Reply from Pineapple Island

Thanks, April! It’s so lovely to hear you're loving the bracelet and the brand. Your support means the world to us!

Best,
Alice x

Rated 5 out of 5 stars

Beautiful shell jewellery

Beautiful jewellery. I am able to wear it every day. It goes with all my clothes

October 10, 2024
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Reply from Pineapple Island

Thanks, Kathryn! So glad to hear you're loving the shell jewellery. We designed it to be your go-to piece, so it's great to know it’s fitting in perfectly with your everyday style.

All the best,
Alice x

Rated 5 out of 5 stars

Fabulous products made to last

Brilliant product, very well made and fabulous customer service.

August 13, 2024
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Reply from Pineapple Island

Thanks so much, Sarah. We're really pleased to hear you're enjoying the product and had a great experience with our customer service. It’s what we aim for every time!

Best,
Alice x

Rated 5 out of 5 stars

Excellent items

Excellent items and speedy delivery very happy

September 30, 2024
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Reply from Pineapple Island

Thanks, Rosie. We're really happy to hear you're pleased with your items and that they arrived quickly. Your support means a lot to us!

Best,
Alice :) x

Rated 5 out of 5 stars

The website was incredibly…

The website was incredibly user-friendly, and the products looked even better in person than in the photos. I was impressed by the quick delivery and the excellent communication throughout the ordering process. I would definitely recommend this shop and plan to make another purchase soon.

October 12, 2024
Unprompted review
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Reply from Pineapple Island

Thank you so much for your lovely review, Aryanna! We're thrilled to hear that you found the website easy to use and that you're happy with your jewellery. We can't wait to welcome you back for your next purchase!

Best wishes,
Alice

Rated 5 out of 5 stars

Amazing purchase

Amazing purchase. Arrived early than expected date, really pretty piece of jewellery, well made and the colour combination is well done, good length, fits as expected.

October 11, 2024
Unprompted review
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Reply from Pineapple Island

Thank you for your amazing review, Ana-Maria! We’re so pleased to hear that your jewellery arrived early and that you love the design and fit.

Best wishes,
Alice

Rated 5 out of 5 stars

Fast delivery Abd a quality product

Fast delivery Abd a quality product

September 25, 2024
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Reply from Pineapple Island

Thank you for your review, Emily! We're glad to hear you were happy with the fast delivery and quality of your jewellery. We appreciate your support!

Best wishes,
Alice x

Rated 5 out of 5 stars

A prompt delivery of my order

A prompt delivery of my order. I had a query with my order which was dealt with immediately. Bracelets lovely - sure my grandaughters will love thdm

September 24, 2024
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Reply from Pineapple Island

Thanks for the lovely review, Jean! I’m so glad the delivery was prompt, and I’m happy we could help with your query. I hope your granddaughters love the bracelets as much as you do!

Warm regards,
Alice x

Rated 5 out of 5 stars

Excellent product and service to match.

I have now received two orders from Pineapple Island, I was so pleased with the first I immediately ordered again. The bracelets are lovely, well made and mix and match perfectly. The service is very good and the packaging excellent.

September 23, 2024
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Reply from Pineapple Island

Hi Polly,

Thank you for your wonderful feedback! We're thrilled to hear that you were so pleased with your first order from Pineapple Island that you decided to order again. It’s fantastic that you love the bracelets and find them well-made and easy to mix and match. We truly appreciate your kind words about our service and packaging, and we look forward to serving you again soon!

All the best
Nikki :) x

Rated 5 out of 5 stars

Lovely items and unusual too

Lovely items and unusual. I needed a white necklace for white night on a cruise and found the perfect one ! Treated myself to an extra necklace too. Will definitely use again. Delivery was quick and it was packaged lovely.

September 16, 2024
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Reply from Pineapple Island

Hi there,

Thank you for your lovely feedback! We're so glad to hear that you found the perfect white necklace for your cruise and even treated yourself to an extra one! It’s great to know you were pleased with the quick delivery and packaging as well. We appreciate your support and look forward to serving you again!

All the best
Nikki :) x

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