Pineconeresearch Reviews 

202
•
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, most reviewers were let down by their experience overall. Consumers frequently spend considerable time completing lengthy questionnaires, only to be unfairly disqualified at the final stage without receiving any financial compensation for their effort. People also mentioned that recent platform updates introduced annoying technical glitches, while payout rates and redemption options have decreased significantly. Some reviewers were not happy with the customer support team, explaining that email responses are usually automated and completely unhelpful. Many users noted that reaching the strict minimum payout threshold has become nearly impossible under the newly introduced system rules.

What people talk about most

Website

Reviewers express widespread dissatisfaction and frustration with the website following its recent upgrade.... See more

User experience

People report negative experiences with user experience due to frequent screen-outs after spending... See more

Payment

Reviewers highlight negative aspects of payment, expressing deep frustration over reduced rates from four... See more

Customer service

Users describe negative interactions with customer service, expressing deep frustration over unhelpful... See more

Value for money

Consumers express deep dissatisfaction regarding value for money, noting that reduced rewards and high... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This used to be a very good survey company we few screen outs, never got many surveys about 2 a month but were well paid. Now get only 1 every few months and last survey required me plus child to wat... See more

Rated 1 out of 5 stars

I’ve been a member of this survey site for years, regularly completing surveys and occasionally testing products. It used to be reliable and I actually received points for the surveys I completed.... See more

Rated 1 out of 5 stars

This company is to be avoided. Too many surveys which I do not qualify for, even after 20 minutes of answering questions. Points expiring just before I reach the threshold to claim a reward, then funn... See more

Rated 1 out of 5 stars

I'm beginning to think all these companies are scams. They set up, let people use their time to provide thoughtful feedback to receive a kickback and then, after someone has spent up to an hour and a... See more


Company details

  1. Online Marketing Agency
  2. also in
  3. Internet Marketing Service
  4. Marketing Agency
  5. Marketing Consultant

Information provided by various external sources

PineCone Research is at the forefront of “online research”, today’s sophisticated and leading-edge approach to gathering consumer opinion. Consumer input is vital to the development of new and improved products.  Traditional survey methods, although effective, can be inconvenient and time consuming.  Online research helps solve this dilemma.  ; With online research, you can answer surveys from the comfort and convenience of your own PC and at a time that is convenient for you. Keywords: PineCone, research, epanel, marketing, online, on-line, karen scott, treehouse


Contact info

1.4

Bad

TrustScore 1.5 out of 5

202 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

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1.4

All reviews

(202)

48 reviews in the last 12 months

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Rated 2 out of 5 stars

Avoid them

Very few surveys. After countless years of service and hours wasted completing their surveys my account was removed. When i asked why, 'Karen Scott' replied with hostility that i was at fault and basically that it was tough. Waste of time, they don't care about you, don't bother.

October 14, 2020
Unprompted review
Rated 1 out of 5 stars

Trying for weeks to resolve a problem. Pinecone is difficult!!!

I h ave been trying to resolve an issue about a Amazon eCard. I redeemed for #3 $10 cards. I only got the second and third on code. I couldn't get the first one on list of three. This is fourth attempt in about three weeks. Do you want a screenshot of Amazon cards that were used? I don't know what to do! I found a phone#. Recording just said no one is here. No voicemail,nothing. I tried twice to submit a ticket and both times it wasn't accepted.

October 13, 2020
Unprompted review
Rated 1 out of 5 stars

Stole over 50 dollars

They used to pay me up to 15 dollars, but once I got to 50 dollars worth of surveys they blocked my account saying theyr redemption department is under repairs, I saw a negative review exactly like mine on the app review page. Pretty much they stole over 50 dollars.

October 8, 2020
Unprompted review
Rated 1 out of 5 stars

What’s going on Pinecone?!

The same as everyone else really - I’ve been doing surveys for @ 5 years - very frequent - suddenly the surveys stopped coming - well, they did come, but as soon as I put my age in they said I wasn’t suitable (48 years). The last survey I completed I seem to remember was for something really crappy so I put that it sounded rubbish and what would possess a manufacturer to even come up with the idea (I think it was for something strange like sushi flavoured food sprinkles for cats - although I could be wrong). In fact I’m pretty sure it was since I gave a negative review - I think I was intrigued to see if they actually read through every review - it proves they do!!!! I really enjoy doing reviews - especially being sent things to physically trial!

September 27, 2020
Unprompted review
Rated 1 out of 5 stars

Was ok until they banned me

Everything was ok, I was enjoying the studies and product trials, until they stopped sending me invites (end of 2018). I thought the website doesn't exist anymore or they don't have studies that match my profile. Until a week ago when I noticed an ad stating that they were looking for new members. Why would you look for new members and not invite the old ones?? Apparentely I didn't comply with something (didn't answer a survey on time) so they banned me. They sent me several emails that went straight to spam, but never thought to text or call before banning me. Why would I not complete a survey suddenly?? There was obviously something wrong with my email. My points also expired because I haven't redeemed them in a year. Fab! I've wasted time and they don't even allow me to get back in their members list...

September 16, 2020
Unprompted review
Rated 3 out of 5 stars

Not being paid

The Survey is great but lately the paypal has been down I ordered 8 debitcards for $3 each and its been past a week and still have not received them. I went to the site they said I need to go to to receive my cards which is suppose to be instantly and the company had no records of my order. I have contacted Pinecone Research several times about the issue and it has not been fixed.

July 31, 2020
Unprompted review
Rated 4 out of 5 stars

How to get your Amazon vouchers from…

How to get your Amazon vouchers from Pinecone Research. In the home page, go to: Menu (3 lines, top right hand side) > Redeem > Browse Catalog > Menu (3 lines, top right hand side) > Piints (head & shoulders icon) > Order History > click Order Number > Claim Your Voucher. Copy the voucher number and paste into your Amazon account. Probably works for other e-codes, too. I really hope this helps others to find their hard earned vouchers. You're welcome!

June 6, 2020
Unprompted review
Rated 1 out of 5 stars

Beware of this Pinecone website

Beware of this Pinecone website. Your fist completed survey will only be paid with a $3 check that must be cashed by you at your bank. Pinecone will then have direct access to you personal bank account checking and routing number provided on the return check. They can and will then use this information for fraudulent purposes. Do not cash their check. Do not use their survey site when there are so may other reputable sites you can choose from.

June 6, 2020
Unprompted review
Rated 1 out of 5 stars

I still get surveys from Pinecone…but I don't every qualify

I still get surveys from Pinecone Research often, however, I have not qualified for almost all surveys ever since I turned 50. . Since August, I have qualified for 1 survey, and I get new ones at least twice a week. Every single time, I get about as far as entering my age and the survey is complete, "sorry, you don't qualify" I have emailed their customer support and there is an auto generated cookie cutter answer stating "If you were not directed to any live studies, this means there are currently no studies available that match your profile. We ask that you then kindly wait for your next router invitation." That's it, every time.

I've worked in market research years ago, age sometimes makes you unqualified based on the demographic they are looking for, but 40-50 surveys??? Aged out?? SMH

March 25, 2020
Unprompted review
Rated 1 out of 5 stars

I've been a member for several years

I've been a member for several years. Suddenly my account was deactivated. The email and every way of contacting them was shut down. I had over $70 dollars in my account. Without access to my account, I have no way of getting my money. Don't waste your time signing with them. If you are already with them, it's a matter of time before they get you too. Don't let your money build up...cash out as you earn it. They let you make the money then they take it. Don't trust Karen Scott or Pinecone Reasearch. They are scammers and con artists.

March 3, 2020
Unprompted review
Rated 1 out of 5 stars

AVOID!

AVOID!

I have been a member for several years and all of a sudden my account was deactivated. They will give no reason why this has happened and said they are not reactivating or taking on any new members. Like others have said, because of this you will lose time and not see your accrued points (that equate to money) but they will still have your data.

Please seek other, more reliable companies to give your time to.

January 17, 2020
Unprompted review
Rated 1 out of 5 stars

Been a Pinecone Research member(in good standing!) for over a decade

Been a Pinecone Research member in perfect standing for many years. Suddenly, they won't allow me to redeem points for 9 surveys.. Message keeps telling me, I'm not a member. Then repeated attempts to contact them result in failures. They won't even accept my messages on their contact page or by email. Seeing others speaking of similar issues. DON'T allow your points to add up! Cash out every single $3 that you earn. They WILL turn on you despite your years of sincere & thoughtful efforts on their surveys. I'll never get the $27 that I earned. Beware.

January 13, 2020
Unprompted review
Rated 2 out of 5 stars

agreed

yes, i think i must agree...they are definitely going downhill...and they treat people like dung...but, at least they DO pay. a little. you can opt for a 3.00 amazon card now...when i was with them you had to go with that god-awful "prepaiddigitalsolutions" nonsense...they got p/o because i insisted on doing somthing different with my "rewards", rather than deal with THAT nightmare...

December 22, 2019
Unprompted review
Rated 3 out of 5 stars

It was good at first

I have had this month for I want to say 5-6 months. It was a nice app at first, I got $40 in less then 2 months and the surveys would come like once or twice a week. Now I have not been able to do a survey for the past two months because I don't qualify for them anymore which stinks because I enjoyed this. I think after 2 months of constant rejection I am just going to delete my account.

August 3, 2019
Unprompted review
Rated 4 out of 5 stars

Almost Perfect

It's rare that I receive an invite to complete a survey, but it's worth being a member of the site as the reward for completing a survey is better than other sites. Perhaps the best thing is not having a payment threshold to (struggle to) reach - once the reward has been credited, I can immediately cash out. If only there were more survey opportunities, it would be perfect!

July 1, 2019
Unprompted review
Rated 4 out of 5 stars

Great website

I enjoy using Pinecone and I never know what survey subject I'm going to get next. The payout is really good (normally around £3 per survey) but I don't get many of them, perhaps 1 per month if I'm lucky. It isn't always open to new members. There are a range of options when it comes to payout, including PayPal. The surveys always load properly and I have never had a problem. Would recommend ... if you can get in!

June 27, 2019
Unprompted review
Rated 4 out of 5 stars

Pinecone Research legitimate

Pinecone Research is a legitimate survey panel that is only open to new members periodically.

The minimum payout threshold is low, and PayPal is an option. The only reason I do not give a five star rating is because survey invites only come once a week, paying three USD per survey.

They have excellent support services, surveys load properly, and I have never had an issue with being credited or paid in 7 months as a panel member.

More opportunities please Pinecone!

May 15, 2019
Unprompted review

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