A couple of items were missing from my order. However, when I did manage to contact them, it was quickly rectified. Lip liner is lovely, soft and creamy, not scratchy like others can be.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my pink honey lipstick but unfortunately the lipstick itself has snapped in the lid and I’m unable to get it out or repair it. This is a brand new lipstick too so I’m quite gutted as I don’t wa... See more
Company replied
Amazing customer service from Pink Honey. Nothing is too much trouble. I emailed with a query in regard to a lip pencil I usually order & I received the fastest response via email I probably ever... See more
Very Loyal fan of pink honey, after many many orders i have had to speak to customer services today as one of my items was missing from a parcel. The team at pink honey sorted within minutes no drama!... See more
3.5
Average
175 reviews
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Replied to 71% of negative reviews
Typically replies within 1 week
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Reply from pinkhoney.co.uk
Hi Joanne,
Thank you for your review! We really appreciate it - enjoy your new products!
Very happy with delivery time and my…
Very happy with delivery time and my order. I ordered lip liner, lipstick, lip glaze and cream blush. It was sent quickly and arrived 2 days later. Beautifully packaged products, so cute! And the make up is good quality and exactly as advertised. Great price and lovely products, I would definitely recommend Pink Honey.
October 8, 2025
Unprompted review
Reply from pinkhoney.co.uk
Hi Charlotte,
We're so glad you love your products! Thank you for your lovely review!
SCAM DO NOT ORDER FROM HERE
SCAM DO NOT ORDER FROM HERE !Ordered a few things and didn’t receive 2 items so emailed and got told they have sent me the 2 items out which was over 2 weeks ago ( lip liner shade smooch and lip gloss shade kisses ) asked about an update and have been ignored so clearly have been lied to order number #186604 ( will take this review down as soon as I receive my products or a refund)
September 4, 2025
Unprompted review
Reply from pinkhoney.co.uk
Hi Amelia, I've just looked into this for you and can see the order was delivered with an image of a proof of postage. I will get this raised with customer service immediately and get this tracking link sent over so you have full visibility on the tracking and proof of postage. Many thanks,
Order #188761
Order #188761
I have contacted you several times to request that you send me a parcel tracking number.
Unfortunately, my messages to your email address have gone unanswered:
Order #188761 Send me a parcel tracking link!
September 10, 2025
Unprompted review
My experience is i love this brand…
My experience is i love this brand because it has beautiful shades of lip products and bronzers & others too that make my day happier always🤍
August 26, 2025
Reply from pinkhoney.co.uk
Hi Hafsah, thank you for your kind review. We're so glad your pleased with your products!
Love the products
Love the products and fast delivery
Bought a gift for a friend and they loved it.
August 26, 2025
Reply from pinkhoney.co.uk
Hi Kate, we're so glad your friend loves their items - the perfect gift!
Perfect packinging and on time delivery
August 26, 2025
Reply from pinkhoney.co.uk
Thank you for your review - we're so pleased that you love PH!
Great products
Accidentally came across this brand. Absolutely love the products especially the lip liners. Fast delivery. Thank you
August 26, 2025
Reply from pinkhoney.co.uk
You're welcome! Thank you for taking the time to leave a review.
Products never disappoint!
Products never disappoint! Im loving the new packaging and obsessed with my products 💕💕
August 30, 2025
Unprompted review
Reply from pinkhoney.co.uk
Hi Jade, thank you for your review! We're so glad you love!
A Really lovely lipstick
A Really lovely lipstick, gorgeous finish and texture, I’m a bridal make
Up artist and I love the lipsticks and glosses in my kit they are always a really popular choice for my brides.
July 25, 2025
Reply from pinkhoney.co.uk
Thank you for your kind review! We're so glad you love your products!
Awful communication
Awful communication, one product was missing and now my emails and social media messages are being ignored.
July 11, 2025
Unprompted review
Reply from pinkhoney.co.uk
Hi Kelly,
I'm really sorry to hear this. Please could you add your order number and I can get this raised internally immediately.
Thanks,
Love these products.
Love these products.
It's a shame my order went missing in transit this time, so had to wait for a replacement.
June 24, 2025
Scam
Ordered items over a month ago, haven't arrived and no response from several attempts to contact customer service. Scam. Avoid.
July 1, 2025
Unprompted review
Reply from pinkhoney.co.uk
Hi Kathleen,
We're so sorry to hear you've had issues. Please can you provide us with some further info regarding your order and I can get this resolved for you immediately. Please provide information regarding the platform you placed the order on and the order number.
Many thanks,
PH
Really bad customer service I’ve been…
Really bad customer service I’ve been waiting for my order for over 3 weeks now and no one is getting back to me they said it’s been delivered and it’s not !
June 11, 2025
Unprompted review
Reply from pinkhoney.co.uk
Hi Ellie, I'm so sorry to hear you've been having issues. Please could you confirm your order number and I'll raise this immediately.
Thanks,
Very poor customer service!
Sent emails regarding a return as the lipsticks I ordered were not like the photo shown and have had no response to any of my emails will not be ordering again or recommending.
June 13, 2025
Unprompted review
Reply from pinkhoney.co.uk
Hi Jane,
We're sorry to hear you've struggled to get in contact with our team. Please could I confirm the help email is help@pinkhoney.co.uk - if this is the email you are reaching out to, please could you reply to this with your order number and I will look into this directly for you.
Many thanks,
BROW FLUFF ALLERGIC REACTION
Ordered 3 times, only 2 turned up, had to email 6 times before someone replied to me, no phone number to contact and was not able to message on tiktok/instagram, so just had to wait. They eventually replied and sent a replacement, which I then ended up having a massive allergic reaction to. FYI - I have the least sensitive skin!! I can put absolutely anything on my skin and it’s perfect, something in this must be harmful to skin and I am now left with red/itchy/very sore brows after using product for 2 weeks. Unhappy.
June 14, 2025
Unprompted review
I ordered 2 of the discounted boxes…
I ordered 2 of the discounted boxes thinking I’d get some things different I ordered 1 light 1 medium but got the exact same stuff just different shades the ad is very misleading makes you think your getting the bronzing fluids
May 27, 2025
Reply from pinkhoney.co.uk
Hi Edel,
Thank you for your feedback. I’m really sorry to hear that you were disappointed with your order.
Please note that our mystery boxes are designed to be a surprise experience, and because of that, no specific items are guaranteed. While we do our best to include a variety of products in each box, the contents will vary and duplicates may occur, especially if multiple orders are placed, as these are not always flagged together in our packing system.
Regarding the bronzing fluids, we always aim to include a balanced mix of products tailored to the shade range selected. However, at the time of packing, we were out of stock of the corresponding bronzing fluid shades for the 'light' and 'medium' ranges. We understand how frustrating this can be.
We’re always working to improve the experience for our customers and value your feedback greatly.
Many thanks, PH
Shocking customer service!!
Shocking customer service!!! Order #163017 Placed an order, realised it was the wrong address followed the website guide to cancel before the order was processed but it didnt give an option to cancel it. emailed no reply! so just left the order and changed to pick up at a depot instead. You cancelled the order and return to sender without any communication Charged for the product that was never received. Emailed again no response emailed with a complaint no response so claimed the money back from the bank and still got a cheek to challenge the claim!
March 31, 2025
Unprompted review
Reply from pinkhoney.co.uk
Hi Vicki,
I'm so sorry to hear about the issues you've had with your order. Please be assured we're working through all information on our website currently to make sure it is accurate and up to date - I will report your feedback back to our team and get this looked into immediately. Could you please share your order number? I’ll forward it to the appropriate team so they can look into the status of your refund or delivery and provide a more detailed update.
Thanks so much for your patience, and again, sincere apologies for the inconvenience.
Brow pencil was a let down
Love everything apart from the brow pencil
It literally doesn't transfer, and then it snaps. Luckily i didn't pay full price
Bronzer last literally forever
Love the camo concealer too
April 24, 2025
Reply from pinkhoney.co.uk
Hi Taylor,
Thank you so much for your feedback! We're so glad to hear you’re loving the bronzer and the camo concealer — both are definitely fan favourites! We're sorry to hear the brow pencil didn’t meet your expectations. That’s not the experience we aim to deliver, and we really appreciate you bringing it to our attention. We’ll be sure to pass your feedback on to our product team.
Thanks again for your support! 💖
The best brand 🤎
The best brand and the most loveliest team! Genuinely make me feel important every time I order from the brand! So inclusive and products are all phenomenal! X
May 1, 2025
Unprompted review
Reply from pinkhoney.co.uk
Thank you so much Kerrianne, we appreciate you!!
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