Pinkstorage Reviews 3,000

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 802 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of the online sign-up process and the overall user experience, finding it stress-free and straightforward. Many people highlight the excellent service, clean facilities, and the convenience of accessing their storage units. The website is also frequently mentioned as being easy to navigate and use. However, some customers also noted concerns regarding pricing, with several mentioning significant and unexpected price increases after initial promotional periods. Additionally, a few other people felt that the gate access was occasionally problematic, and some found the lighting at the facility to be poor.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the service user-friendly, easy... See more

Price

People report ambiguous experiences with price. Many customers initially praise competitive introductory... See more

Service

Customers consistently note positive experiences with service, often highlighting its user-friendliness and... See more

Facilities

Reviewers mention positive feedback about facilities. Customers frequently praise the cleanliness of the... See more

Website

Clients share positive opinions on the website, highlighting its ease of use and straightforward booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely easy online sign up. Great price. Units are large, clean, dry and secure. Complimentary bottled water. Access easy. Staff were very responsive and helpful by email. Would definitely recommen... See more

Company replied

Rated 5 out of 5 stars

Amazing service, all booked and set up online, anpr access by automatic gate. So clean and tidy, lit at night by led lighting. Containers are really nice, smell inside was lovely. Very good price.

Company replied

Rated 5 out of 5 stars

The units are clean, secure and easy to access. Doing everything online made renting the unit stress free - simple to set up. Pricing is fair and transparent with no hidden fees, you are informed o... See more

Company replied

Rated 5 out of 5 stars

I was struggling to find a decent, straightforward self storage., then i found Pink Storage Swansea, hassle free, easy booking process, excellent communications from the team helped answer any questi... See more

Company replied


Company details

  1. Self-Storage Facility

About Pinkstorage

Written by the company

Pink Self Storage provides low-cost personal and business self storage solutions in Cardiff, Swansea, Barry, Newport and many other locations in South Wales.

With flexible storage options, no minimum stays, around-the-clock access and easy signup, Pink Self Storage is the perfect storage solution whether you are moving home, setting up a business or returning home after a term at University.

With state-of-the-art security, water-tight containers and 24/7 CCTV coverage, you can rest assured that your valuables are secure at Pink Self Storage.

Signing up for storage is easy with us, all you have to do is visit our website, click to sign up and once signed up you will be able to access your storage unit with a code which we can send to your mobile phone.

If you don't know how much storage you need, visit our online storage calculator page which shows you how much storage you will need based on the size of your home.

You can also call us and one of our helpful staff will assist you with any queries you may have.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good

Good. Thank you.

December 12, 2025
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Reply from Pinkstorage

Thank you! We appreciate your feedback and thanks again for choosing Pink Storage.

Rated 5 out of 5 stars

Amazing

Simple, quick and easy

December 19, 2025
Unprompted review
Pinkstorage logo

Reply from Pinkstorage

Thank you for the amazing feedback! We’re really glad you found the process simple, quick, and easy. Thanks for choosing Pink Storage — we appreciate it!

Rated 5 out of 5 stars

It was easy to sign up for a unit

Mark tanner
It was easy to sign up for a unit

December 19, 2025
Unprompted review
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Reply from Pinkstorage

Thank you, Mark! We’re glad to hear you found it easy to sign up for a unit. Thanks for choosing Pink Storage — we appreciate your feedback!

Rated 5 out of 5 stars

Fantastic price easy to set

Fantastic price easy to set

December 18, 2025
Unprompted review
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Reply from Pinkstorage

Thank you for the great review! We’re pleased to hear you found the price competitive and the setup easy. Thanks for choosing Pink Storage — we really appreciate it!

Rated 1 out of 5 stars

Insecure

The kirkby in ashfield site was like a construction site work being done no security gates or anything couldn't even find the place at first.

It needs renovating and securing before I change my mind and a sign showing the site.

October 19, 2025
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Reply from Pinkstorage

Thank you for your feedback — we appreciate you taking the time to share it.

The works you experienced at the Kirkby-in-Ashfield site were part of our initial soft opening, which took place around a month ago. Since then, the site has now been fully completed, with the necessary security measures in place and improvements made.

We’re sorry for any confusion or inconvenience caused during that early period and appreciate your comments, as they help us improve. If you’d like to revisit the site or discuss any concerns, please don’t hesitate to get in touch — we’d be happy to help.

Rated 5 out of 5 stars

What a wonderful service and nice and…

What a wonderful service and nice and clean and dry units
And outside the units are very clean and tidy can also drive by the unit.

December 18, 2025
Unprompted review
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Reply from Pinkstorage

Thank you for the wonderful review! We’re really pleased to hear you found the units clean, dry, and easy to access, and that the site is kept tidy. Thanks for choosing Pink Storage — we really appreciate your kind words!

Rated 5 out of 5 stars

Very quick booking and immediately…

Very quick booking and immediately available. Very easy to navigate via the website a clear instructions for arrival. Great touch on the sweets too

November 26, 2025
Unprompted review
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Reply from Pinkstorage

Thank you for the great feedback! We’re delighted to hear you found the booking quick, the unit immediately available, and the website easy to navigate with clear arrival instructions. And we’re glad you enjoyed the sweets too 😊 Thanks for choosing Pink Storage — we really appreciate it!

Rated 5 out of 5 stars

Great location and easy to use

Great location, easy to use but pricing could be easier to access initially given that all the units are the same size.

December 17, 2025
Unprompted review
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Reply from Pinkstorage

We’re glad to hear you found the location convenient and the service easy to use. Thank you as well for the comment on pricing visibility; that’s useful feedback and something we’ll take on board to help make things clearer at the initial stage.

Thanks again for choosing Pink Storage and for taking the time to leave a review.

Rated 5 out of 5 stars

Very help will use again in future

Very help will use again in future

November 29, 2025
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Reply from Pinkstorage

Thank you for the feedback! We’re glad you found the service helpful and we look forward to assisting you again in the future. Thanks for choosing Pink Storage!

Rated 5 out of 5 stars

Excellent service quick and easy to use…

Excellent service quick and easy to use .. highly recommended

December 17, 2025
Unprompted review
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Reply from Pinkstorage

Thank you for the excellent review! We’re really pleased to hear you found the service quick and easy to use. Thanks for the recommendation and for choosing Pink Storage — we really appreciate it!

Rated 5 out of 5 stars

Fantastic customer service and experience

Really easy to sign up online. Simple directions to find your container. There was an issue with our lock and the customer service was excellent, it was sorted within 5 minutes. Unit was clean and very good value for money. Very happy with the experience so far!

December 15, 2025
Unprompted review
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Reply from Pinkstorage

Thank you so much for the fantastic review! We’re delighted to hear you found the sign-up process easy, the directions clear, and that our team resolved the lock issue so quickly. It’s great to know you found the unit clean and good value for money. We really appreciate you choosing Pink Storage and are glad you’re happy with your experience so far!

Rated 4 out of 5 stars

Large and clean and easy

The unit was large and clean and easy to access. I had access straight after signing up which was helpful. The only downside was the lighting outside the unit, as it was quite dark and harder to see compared to other units which had more light.

December 1, 2025
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Reply from Pinkstorage

Thank you for the feedback, Benzo — we really appreciate you taking the time to leave a review.

We’re pleased to hear you found the unit large, clean, and easy to access, and that being able to get access straight after signing up was helpful. Thank you as well for highlighting the lighting outside the unit — that’s useful feedback and something we’ll look into to improve visibility in that area.

Thanks again for choosing Pink Storage.

Rated 5 out of 5 stars

Easy to book a unit

Easy to book a unit, great price per M2, only problem encountered was access to compound when it's dark as cameras can't read number plate properly

November 29, 2025
Pinkstorage logo

Reply from Pinkstorage

Thank you for the feedback — we really appreciate it.

We’re glad to hear you found the unit easy to book and good value for money. Thank you as well for flagging the access issue at night; we’re aware that number plate recognition can occasionally struggle in low light, and this is something we continue to monitor and improve.

Thanks again for choosing Pink Storage and for taking the time to share your experience.

Rated 5 out of 5 stars

Just excellent

Just excellent, best storage l ever used

December 16, 2025
Unprompted review
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Reply from Pinkstorage

Thank you so much! We’re really pleased to hear you’ve had such a great experience and that we’re the best storage you’ve used. We really appreciate your support and kind words — thanks for choosing Pink Storage!

Rated 5 out of 5 stars

So far so impressed

So far so impressed. So easy to set up and excellent price. Instant access codes. Call Pink Storage! 🥰

December 16, 2025
Unprompted review
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Reply from Pinkstorage

Thank you for the lovely review! We’re so pleased to hear you’ve been impressed so far and found everything easy to set up with great pricing and instant access. Thanks for the recommendation and for choosing Pink Storage

Rated 5 out of 5 stars

Easy booking system

Easy booking system, had instant quote and was able to pay for the unit there and then.

December 16, 2025
Unprompted review
Pinkstorage logo

Reply from Pinkstorage

Thank you for the great feedback! We’re really pleased to hear you found the booking system easy and that the instant quote and on-the-spot payment worked well for you. Thanks for choosing Pink Storage — we really appreciate it!

Rated 5 out of 5 stars

Great company

Easy to setup online with very clear instructions.
Brilliant facility, clean and safe

December 13, 2025
Unprompted review
Pinkstorage logo

Reply from Pinkstorage

Thank you for the great review! We’re really pleased to hear you found the setup easy, the instructions clear, and the facility clean and safe. Thanks for choosing Pink Storage — we really appreciate your kind words!

Rated 4 out of 5 stars

Easy to sign up and register though I…

Easy to sign up and register though I didn’t like the add ons.
All in all I am satisfied.

December 5, 2025
Unprompted review
Pinkstorage logo

Reply from Pinkstorage

Thank you for your feedback — we really appreciate it.

We’re glad to hear you found the sign-up and registration process easy and that overall you’re satisfied. Thank you as well for your comment about the add-ons; that’s useful feedback and something we’ll take on board.

Thanks again for choosing Pink Storage.

Rated 5 out of 5 stars

Easy to find and set up

Easy to find and set up, clean unit 👌
All information sent straight away. Absolutely great definitely reccomend

December 8, 2025
Pinkstorage logo

Reply from Pinkstorage

Thanks for the great review! Really glad you found us easy to find and set up, and that everything was clean and straightforward. Appreciate the recommendation! 👌

Rated 5 out of 5 stars
Pinkstorage logo

Reply from Pinkstorage

Thank you for the feedback! We’re pleased you found the area clean and flat, making access nice and easy. Thanks for storing with Pink Storage.

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