Pinnacle Reviews 

Fraudsters. Avoid like the plague. Promised a refund, and then ignored. Don't waste your time. Maybe even just light your own money on fire instead, would be a better use of time.

Efficient, courteous and professional

From start to finish Pinnacle finance have been great at assisting us change over our mortgage to a buy to let. Their communication was quick and nothing was a hassle which made the process a lot easier when living abroad. We would highly recommend using Pinnacle finance , Oliver and his team.

We had an excellent experience working with Pinnacle. As first-time buyers living abroad, the process could have felt overwhelming—but thanks to Oliver Hughes, everything was smooth and stress-free.

Oliver has been incredibly professional, responsive, and supportive throughout. He always replies promptly, is happy to jump on calls when needed, and takes the time to explain everything clearly in detail. This really gave us peace of mind and confidence at every stage.

Both Oliver and Holly have been reliable, approachable, and genuinely helpful, making what could have been a complicated process feel straightforward. We’re very grateful for their support and would highly recommend Pinnacle to anyone seeking a professional and trustworthy service.

We have been using Pinnacle for around six years now and as usual, Dan and Holly were brilliant.

We look forward to hearing from pinnacle again after our current mortgage term expires.

I had the absolute pleasure of working with Olly and Holly at Pinnacle Finance, and I can't recommend them highly enough. From our first conversation, both were professional, approachable, and incredibly knowledgeable about the mortgage process.
They made what can often be a confusing and stressful time feel straightforward and manageable. Olly and Holly were always available to answer my questions, explain my options in clear terms, and provide honest, tailored advice that really put my mind at ease.
If you're looking for mortgage advisors who are not only experts in their field but also truly invested in helping you succeed, Olly and Holly at Pinnacle Finance are the perfect team.

Very helpful. Took away all stress and handled everything. Exactly what I'd want.

Unbelievably smooth process from start to finish with Oliver and his team! From initial contact to successful completion, they were proactive, responsive, knowledgeable, and accessible. Whereas other brokers told us our complex mortgage (two expats, one with non-GBP income) would be difficult and time-consuming, Pinnacle exuded confidence and competence from the very beginning, culminating in a successful mortgage offer ahead of schedule. Their fees are eminently reasonable too! Priced well below the value they create by dealing with technical minutiae and providing peace of mind.

At the start they would constantly contact us and it all seemed positive. They were efficient and helpful. Then all of a sudden it would take them weeks to reply and it seemed like we had been forgotten. Then for the last few months we have had zero communication from him. He ignores emails, texts and calls. We have been compliant and were sold a dream of them helping us secure a mortgage. We lost the house we were buying due to Pinnacle cutting all contact with us. I had even paid the fee to them.

A wonderful experience and a brilliant, knowledgeable team. I had to renew my mortgage whilst working overseas and Pinnacle were so reliable, forthcoming and professional at all times. They helped reassure me. I cannot thank them enough - thank you.

We reached out to Pinnacle to assist us with getting a mortgage. The team, Oliver, our dedicated Case Manager, and Daniel, the Senior Broker have been incredible.

We were a tricky case in that I had recently started a new job and it was a 1 year contract position, so the odds were stacked against us. The big banks didn’t even consider us so we weren’t expecting much. Oliver and Daniel went above and beyond to get us a great mortgage at a really decent rate! Throughout the process Oliver responded to every email or phone call in record time, even on weekends (although never expected), and always had time to walk us through the process or answer any questions we had.

We were so impressed with the overall service, and would highly recommend Pinnacle to anyone looking to buy a home in the future (ask if Oliver can be your case manager!) I don’t think I’ll ever go through a traditional bank again, I’ve been too spoilt with this experience. Thank you for going above and beyond to make this dream a reality!

The Team was exceptionally knowledgeable and consistently engaged, thoughtful and often helpful finding and suggesting practical solutions to some challenges. Daniel and Holly were a dream team that just made what sometimes a cumbersome process look routine. They were solution oriented and laser focused on achieving success for me. Couldnt have made a better choice.

I was kept well informed throughout the process, but also only contacted when necessary.

This team was absolutely brilliant when it came to sorting out a UK mortgage primarily based on foreign income. I was worried that it'd be a definite "no" or a hugely complicated process given that most of my income comes from overseas, but Ryan, Daniel, and Holly made it so simple that I wish I'd done it years ago instead of thinking that there was no chance I'd qualify.

With far less paperwork than I could have possibly imagined, Pinnacle sorted a mortgage with a high quality name brand lender at a fantastic rate, and then diligently stayed in touch through two failed purchases (why is the UK so backward in property buying?) until I'd found a place that's perfect. Emails were always answered promptly, and the crew were flawless. They clearly know the marketplace for mortgages and have expertise in matching prospective buyers with decent lenders.

If you have income from overseas, I'd highly recommend Pinnacle. Give them an email and explain your situation; I have no doubt that they're experts in this and have seen/resolved your situation before, no matter how complicated. If I move house again - still exhausted from the last move, so it's the last thing on my mind right now - Pinnacle will be the first company I call to sort out the financing. They simply get the job done with zero fuss and get you the financing that you need.

Avoid at all costs. Promise you everything then deliver nothing. Was known as best invoice finance that closed. Number online not correct. No loan offer then ghosted me. Obviously the good reviews are them. Noone writes like that!

Both Daniel and Holly were fantastic and provided a great service from start to finish. I would massively recommend them to anyone.

I suggest you avoid at all costs. A complete waste of my time. People like this shouldn’t be in business.

Requiring a new mortgage I tried to contact this company through the advertised business profile phone number with no joy. As a local resident I decided to visit the address to talk face to face but it turns out the company isn’t even there anymore!

Hugely frustrated I checked companies house and found the registered address is completely different with a defaulted companies house address, an active proposal to strike off, and overdue accounts. Not a great look for an FCA regulated company.

Very good communication, dedicated staff, enduring and very understanding.

Strongly recommend Pinnacle. The team are very attentive and supportive all in all a smooth process.