Pinnacle Promotions Reviews 

2,437
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

They said it was possible to deliver on time and day of the event they said it will not get there. They did give us a refund but It was to late to get a backup and it cost me a client. Very bed expe... See more

Rated 3 out of 5 stars

Working with our Rep has been a great experience. Quick to resolve issues with product, shortages and shipping damages. Product has been lacking in quality here and there. Shirts arrived with oil l... See more

Rated 2 out of 5 stars

I ordered 4 items. 2 of which were fine, but the quality of the other 2 items was very poor. One top I ordered, a split neck tunic style with 3/4 sleeve has awful material (itchy, felt like a cheap ki... See more

Company replied

Rated 5 out of 5 stars

We purchased leather luggage tags with our logo embossed on one side. They arrived in perfect condition, well packed and on time. They are a quality product that we know our conference attendees wil... See more

Company details

  1. Promotional Item Store
  2. Business to Business Service

Written by the company

Pinnacle Promotions is a promotional marketing agency with expertise in design, sourcing, and production of branded merchandise and corporate apparel. Since 1994, we have helped some of the world's most recognized brands and institutions Make the right impression™ by selecting quality promotional products that are flawlessly customized and delivered faster than ever thought possible. Please call 877.300.2007 for additional information.


Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(2,437)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Golf Towels

I ordered Golf towels for my corporate event, fingers crossed that they would arrive on time. They arrived 2 days in advance! The item was everything described, embroidery was perfect! A huge hit ! Can't wait to order them again.

October 11, 2021
Rated 5 out of 5 stars

Lewis Carter was a big help.

Lewis Carter was a big help.

The order confirmation was sent quickly

and the order was received in full and also quickly

Thanks for the fabulous customer service

Cory Winnett, AMI Supply

October 9, 2021
Rated 5 out of 5 stars

My experience with Pinnacle was amazing!!!

My experience with Pinnacle was amazing! The customer service from our representative was prompt and friendly. Our promo items were of great quality and I received them quicker than I expected. It was a win all around for me!!

Thank you, Pinnacle!

October 1, 2021
Rated 3 out of 5 stars

The transactions went smoothly but my…

The transactions went smoothly but my jacket was no true to size. I have to return it and get a jacket 2 sizes bigger.

October 1, 2021
Pinnacle Promotions logo

Reply from Pinnacle Promotions

Thank you for the feedback Kat. Your account manager will be reaching out to discuss ordering the correct size if needed. We will also work to include the spec sheet of the jacket as a reference for all customers to use.

Rated 5 out of 5 stars

Great experience

We purchased leather luggage tags with our logo embossed on one side. They arrived in perfect condition, well packed and on time. They are a quality product that we know our conference attendees will use for years to come. Pinnacle Promotions helped us choose by sending samples in advance, and our representative was responsive and helpful. Great experience.

September 29, 2021
Rated 5 out of 5 stars

Pinnacle Promotions is my Go To Vendor…

Pinnacle Promotions is my Go To Vendor for USTA League Products and Awards because they understand my needs, work out fair prices and fulfill my purchases efficiently. The sales assistants I work with know what I like and my budget and make useful suggestions when I need to order items. Professional, Fast, Efficient & Cost Effective, what more can you ask for!!!

September 29, 2021
Rated 5 out of 5 stars

Great service and product

Lindsey Ballas was great in helping us get our new shirts.
I received my order yesterday. They look great. We are very pleased with the service of Pinnacle promotions.

September 28, 2021
Rated 3 out of 5 stars

Communication was lacking

Communication was lacking. Part of the order was delayed, there was no acknowledgement of this, estimated ship date or any thing else.

September 24, 2021
Pinnacle Promotions logo

Reply from Pinnacle Promotions

Thank you for the feedback. After looking further into your order, we discovered that two of the items you ordered were already in our warehouse and ready to ship while the other item required customization and production. We apologize if it was unclear that items may arrive at different times because of the need to produce one of your items.

Rated 4 out of 5 stars

Communicative during stock and print issues...

While vendor relationships can be hard during this time, Pinnacle has done everything they can to make the process a little easier. I chose items that continued to be out of stock or back ordered, but I was always updated quickly when there was a change. When I did finalize my item, there was a mishap a the the printer, causing my order to be re-made. Throughout the process, Pinnacle was flexible and understanding of meeting my needs.

September 23, 2021

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