PirkEU Reviews 

258
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the reliable and efficient service, highlighting that deliveries are handled with care and promises are always met. Many people appreciate the fast and smooth delivery process, with packages arriving quickly and the platform being easy to use for a hassle-free experience. However, some customers also noted dissatisfaction with the pricing, mentioning unexpected or hidden fees that made the total cost higher than anticipated. These additional charges, including administrative, inspection, and packaging fees, along with costs based on parcel size, often led to significantly increased expenses.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many customers reporting satisfaction over several... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising its speed, with many... See more

Price

Consumers find price to be ambiguous, with many reporting unexpected and hidden fees that significantly... See more

Product

Reviewers mention positive feedback about product, with many customers reporting that everything arrived... See more

User experience

Clients share positive opinions on user experience, with many reviewers consistently reporting smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use this platform when there is no option to ship directly to Lithuania. Recently, I ordered from Germany — it arrived quickly and without any issues. A great alternative when direct shipping is not... See more

Company replied

Rated 5 out of 5 stars

I used this service maybe 4 times, always without any problems. They taking good care of deliveries, not as other delivery companies. Shipping is quick, easy to use, good communicate and good value pr... See more

Rated 5 out of 5 stars

Nowadays online you can't trust anyone, but I do trust PirkEU! I already purchased many times, and every single one they deliver on the promise - and package :)

Company replied

Rated 5 out of 5 stars

Many years I’ve used their services. Actually since the very beginning, never had any major complaints. The staff is always helpful.

Company replied


Company details

  1. Transportation Service

Written by the company

PirkEU Parcel Forwarding Platform – safe and easy to use, giving you the opportunity to order exclusive good but also significant savings. We will deliver your purchases from Germany, Poland, Spain, UK, France, Italy, Latvia, the Netherlands, the Czech Republic and Portugal online stores to the address you specified by you or to the pick-up point of your choice. Do you want us to purchase the products for you? Use our additional purchase service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

258 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(258)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

I will use it for a long time, without any major problems/malfunctions, minor ones are quickly resolved, I recommend it

November 6, 2025
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

Thank you for choosing Pirkeu.lt!

Rated 1 out of 5 stars

I am quite disappointed with this…

I am quite disappointed with this company. Two parcels were recently delivered from France. When paying for their delivery, I was immediately surprised by the delivery prices - they are much higher than indicated in the price list based on the weight of the parcels. It turns out that weight is not everything, the size of the parcel also costs extra. As is understandable, only this item is hidden somewhere in the "margins". Returning to the weight - the weight of one parcel did not correspond to 2.5 kg., it was weighed upon returning home. By the way, the other parcel weighed as much as indicated. According to the consultant, this is my fault for not asking to weigh it upon collection. In summary - I suggest that the client ask to weigh the parcel upon collection if you do not want to be deceived, if you already use their services, although it sounds absurd. The company still needs to work a lot on the culture of communication with customers, because apologizing is unacceptable or too complicated, it is better to prove the company's right in every way :) I do not recommend it.

November 11, 2025
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

Thank you for sharing your experience, and we are sorry to hear that you encountered difficulties.
We would like to clarify that it is always possible to request a re-weighing of the parcel if you believe that the indicated weight may be incorrect. If the discrepancy was noticed later or the parcel was delivered to you by a courier, you may provide a photo of the unopened parcel placed on a scale - this allows us to evaluate the situation accurately and objectively.
We would also like to remind you that you can always request the parcel to be weighed before it is prepared or dispatched. A re-weighing can be done at our parcel distribution centre in Lithuania, and we can provide a photo of the parcel on the scale to ensure full transparency and clarity.
We appreciate your feedback and continuously work to improve our customer service. If you have any further questions or would like to discuss your situation in more detail, we are here to help.

Rated 5 out of 5 stars

Used a lot

I use pirkeu.lt quite frequently to ship from Poland and Germany warehouses. Positive point that if you provide your pirkeu id on shipping label you get notification as soon as your item arrives at the warehouse. However if you do not provide pirkeu id you need to contact them in order to identify your shipment. Happened several times but it went smoothly. Till now all my shipments were tracked and arrived without any major issues. ID: 48288

November 10, 2025
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

Thank you for choosing Pirkeu.lt!

Rated 5 out of 5 stars

I trust PirkEU - you can too!

Nowadays online you can't trust anyone, but I do trust PirkEU! I already purchased many times, and every single one they deliver on the promise - and package :)

September 16, 2025
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

Thank you for choosing Pirkeu.lt!

Rated 1 out of 5 stars

Avoid – zero accountability and unhelpful attitude

I ordered an item from Amazon to be delivered to Pirkeu.lt’s warehouse. Amazon confirmed the package was successfully delivered, yet Pirkeu.lt insists they never received it.

When I reached out for help, their attitude was dismissive and passive. Instead of investigating or taking any responsibility, they immediately blamed Amazon and made it clear that they don’t really care whether the parcel arrived or not. Communication felt defensive, and there was no real effort to resolve the situation.

This company completely avoids accountability and hides behind excuses rather than assisting their customers. If something goes wrong, you’re on your own.

Thankfully, Amazon agreed to refund me, but Pirkeu.lt themselves made zero effort to fix the issue or even properly look into it.

May 11, 2025
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

Unfortunately, we do not have any shipments under your name for the past year and a half. We can see that you contacted us regarding a shipment that was delivered to an address other than pirkeu.lt, so we kindly ask you to verify the accuracy of this review.

Rated 5 out of 5 stars

Recommend

Decent quality of goods transportation services in most Europe countries and Asia. No problems encountered. ID388864.

October 9, 2025
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

Thank you for choosing Pirkeu.lt

Rated 5 out of 5 stars

I recommend BUYEU!

I have been using this platform to transport small packages from Germany to Lithuania since 2018 and have not personally encountered any problems, so I recommend it!

September 18, 2025
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

Thank you for choosing Pirkeu.lt!

Rated 5 out of 5 stars

Good service

Good service. I like it.

September 11, 2025
Unprompted review
PirkEU logo

Reply from PirkEU

Sveiki,

Dėkojame, kad renkatės pirkeu.lt!

Rated 2 out of 5 stars

Fast replies BUT unexpected charges

Fast replies, unexpected high fees.
For the phone case they requested 36 EUR to deliver it (vs expected 10 EUR delivery). And then 20 EUR to return it back to sender thought a free shipping label was provided.

September 4, 2025
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

Thank you for your review. All information regarding prices and additional fees is provided on our website pirkeu.lt, under the “Prices” section. Before sending shipments from third parties, we recommend reviewing our terms of service and pricing. We’re sorry if you encountered any inconvenience.

Rated 5 out of 5 stars

High quality services

High quality services. Prompt responses to all the questions regarding parcels.

September 3, 2025
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

Thank you for choosing Pirkeu.lt!

Rated 5 out of 5 stars

I have been a customer of this company…

I have been a customer of this company for over 7 years.
I am very grateful to the company and its employees for high quality service, fast delivery and high level of communication and kind attention to the client (me). I wish the company further success!

August 31, 2025
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

Thank you for choosing Pirkeu.lt!

Rated 5 out of 5 stars

Old time customer here

I've been their customer since 2019 and they have never let me down since. Speedy and fast operation despite the sheer volume of stuff I've forwarded through them (I shop abroad pretty much every month). ID LT157059

July 19, 2025
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

Thank you for choosing Pirkeu.lt!

Rated 5 out of 5 stars

I use this platform when there is no…

I use this platform when there is no option to ship directly to Lithuania. Recently, I ordered from Germany — it arrived quickly and without any issues. A great alternative when direct shipping is not available.

August 1, 2025
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

Thank you for choosing Pirkeu.lt!

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