PirkEU Reviews 

258
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the reliable and efficient service, highlighting that deliveries are handled with care and promises are always met. Many people appreciate the fast and smooth delivery process, with packages arriving quickly and the platform being easy to use for a hassle-free experience. However, some customers also noted dissatisfaction with the pricing, mentioning unexpected or hidden fees that made the total cost higher than anticipated. These additional charges, including administrative, inspection, and packaging fees, along with costs based on parcel size, often led to significantly increased expenses.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many customers reporting satisfaction over several... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising its speed, with many... See more

Price

Consumers find price to be ambiguous, with many reporting unexpected and hidden fees that significantly... See more

Product

Reviewers mention positive feedback about product, with many customers reporting that everything arrived... See more

User experience

Clients share positive opinions on user experience, with many reviewers consistently reporting smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use this platform when there is no option to ship directly to Lithuania. Recently, I ordered from Germany — it arrived quickly and without any issues. A great alternative when direct shipping is not... See more

Company replied

Rated 5 out of 5 stars

I used this service maybe 4 times, always without any problems. They taking good care of deliveries, not as other delivery companies. Shipping is quick, easy to use, good communicate and good value pr... See more

Rated 5 out of 5 stars

Nowadays online you can't trust anyone, but I do trust PirkEU! I already purchased many times, and every single one they deliver on the promise - and package :)

Company replied

Rated 5 out of 5 stars

Many years I’ve used their services. Actually since the very beginning, never had any major complaints. The staff is always helpful.

Company replied


Company details

  1. Transportation Service

Written by the company

PirkEU Parcel Forwarding Platform – safe and easy to use, giving you the opportunity to order exclusive good but also significant savings. We will deliver your purchases from Germany, Poland, Spain, UK, France, Italy, Latvia, the Netherlands, the Czech Republic and Portugal online stores to the address you specified by you or to the pick-up point of your choice. Do you want us to purchase the products for you? Use our additional purchase service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

258 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(258)

164 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

The delivery of the ordered items was fast! Moreover delivery is priced very reasonably! I would recommend this service to anyone! ID 330273

July 8, 2025
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

Thank you for choosing Pirkeu.lt!

Rated 5 out of 5 stars

Perfect

Great expeeience. The parcel was sent from Germany to Lithuania. Took few days. Fast delivery, no problems occured.

July 18, 2025
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

Thank you for choosing Pirkeu.lt!

Rated 5 out of 5 stars

This is not the first time I buy

This is not the first time I buy, there have never been any errors or problems. I recommend it.

July 10, 2025
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

Thank you for choosing Pirkeu.lt!

Rated 5 out of 5 stars

Fast delivery and very good price

Fast delivery and very good price. I am satisfied with PirkEU's services and will definitely use them again.

June 26, 2025
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

Thank you for choosing Pirkeu.lt!

Rated 5 out of 5 stars

Super good experience

I started using PirkEU services recently, this was my second order, which I am very satisfied with. I was sending several parcels from Germany, everything was SUPER, especially the quality of service and price, because until now I used the services of another company, PirkEU's price is much cheaper, and the quality of service is better!
ID 61286

June 18, 2025
Unprompted review
PirkEU logo

Reply from PirkEU

Sveiki,

Dėkojame, kad renkatės pirkeu.lt!

Rated 5 out of 5 stars

Good experience

I’ve been using this company for 2 years to forward parcels from USA, UK, Germany and Italy. The experience was good in overall. Once I had my parcel delayed and it took almost a week to even process at the warehouse in UK, but other than this, the experience was smooth.
Don’t use it to deliver from Poland because there’s a company with better prices in Lithuania. With USA, the opposite picture - switched from a competitor. PirkEU warehouse is in US state that impose an additional tax (competitor has the warehouse in Delaware with no state tax), but the price is still better.
One thing I would recommend improving is price calculator. It’s very accurate for deliveries from EU, but from US it would be nice if it could approximate import tax by category. It’s not obvious especially for the new buyers.

May 17, 2025
Unprompted review
PirkEU logo

Reply from PirkEU

Hi,

Thank you for choosing pirkeu.lt!

Rated 5 out of 5 stars

Use this service for few years

Use this service for few years, usually for delivery from Poland to Lithuania. Only good experience, no damaged or lost parcels.
My ID 764963

April 21, 2025
Unprompted review
PirkEU logo

Reply from PirkEU

Sveiki,

Dėkojame, kad renkatės pirkeu.lt!

Rated 1 out of 5 stars

Потеряли посылку и ответсвенность за…

Потеряли посылку и ответсвенность за это не хотят нести, только тянут время.

December 6, 2024
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

Thank you for sharing your feedback. We apologize for the inconvenience caused and would like to note that your parcels were successfully delivered to the distribution center. However, one of the parcels was lost after being handed over to DPD for home delivery. DPD is currently reviewing the submitted claim, and we are awaiting their response.

Rated 1 out of 5 stars

Avoid this company at all costs!!

Avoid this company at all costs!!! They lost my package and do not answer my calls and email.

February 13, 2025
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

Thank you for sharing your feedback. However, we can see that no customer with this name and surname is registered on pirkeu.lt. Therefore, we regret to inform you that we are unable to respond to your review.

Rated 2 out of 5 stars

Disappointing handling times

Over the last 6-12months the packages take a lot longer to arrive. The main reason is the much longer time for the package to get assigned to your account. If a package arrives at the warehouse say 11am, it takes no less than full business day or two for it to be registered. If it arrives at the German warehouse on Wednesday it won't even be shipped until the next week.
Other than that I didn't have any issues with packages not arriving or arriving broken.
All in all I'm very disappointed in the shipping times. Will be looking at alternatives.

January 17, 2025
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,
Thank you for your feedback and constructive criticism, which helps us improve and strive for higher quality. We always give our best to ensure fast delivery service.

Rated 1 out of 5 stars

Astoundingly poor service, below zero

Astoundingly poor service. It takes two weeks or more to receive a package, even after multiple reminders. The silver lining? They no longer blame their customers—just fail to deliver as promised. No improvements over the past year. Avoid this company if you can. 1/10.

December 20, 2024
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,
We’re sorry to hear that you experienced any inconvenience. Please note that shipments from Poland to Lithuania typically arrive within one business day. However, for the parcel to be dispatched or prepared for pickup, the recipient must place a shipping order in their account and complete the payment for shipping costs.

Rated 1 out of 5 stars

Search for alternative avoid them…

I worked with them for about three years, and everything was fine until last year. Recently, it feels like the staff is made up of inexperienced individuals. Every time I inquire about my packages or when they will be added to my account, it seems like there’s an intentional delay.

They previously mentioned that parcels from Germany would arrive within 2-3 working days. My packages, including a Christmas present, arrived at the PirkEU warehouse on December 11, but nothing has changed since then—they are still there. To make matters worse, they’ve stopped responding to my emails.

Thank you for this.

December 23, 2024
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,
Thank you for your feedback and constructive criticism, which helps us improve and strive for higher quality.

Rated 1 out of 5 stars

Please avoid purchasing higher costs…

Please avoid purchasing higher costs items.
Your shipment can be left near closed doors and taken by any average John.
The service is unreliable 4900 euros parcel is gone. Seur states it was delivered. PirkEU cannot contact their warehouse partner, no response from the partner three days already.
They do not have any warehouses abroad they just purchase services from very weird and strange B2B logistics companies.
You can check "so called" their warehouses on google street it is just buisiness partners.

December 6, 2024
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

Thank you for your feedback. We’re glad to hear that you continue to use pirkeu.lt services. Please note that your parcel was not delivered in the foreign country and was therefore returned to the seller. The seller has refunded the indicated amount to you, as the transaction was not completed.

To determine why the parcel was not delivered, we recommend contacting the seller directly, as pirkeu.lt unfortunately does not receive such information from the courier services when we are not the sender of the parcel.

When posting public reviews, it’s important to rely on accurate facts, as incorrect or misleading information may cause unnecessary concern among other customers.

We are always open to constructive dialogue, and if you have any questions or encounter difficulties, we encourage you to contact us directly – our team is ready to assist you with any issue.

Rated 5 out of 5 stars

Denis

I've been using this service for the past several years. Hundred of packages received from various countries. Not a single issue. Prices are really good. All the data regarding weight to price ratio is on their website. One of my most favorite services.

November 7, 2024
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

Thank you for choosing pirkeu.lt!

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