As I live abroad I have used Pixum before for gift etc. However this time, for a birthday gift book I did together with my daughter, they dropped the ball and lost it in a ditch. Zero information or t... See more
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See what reviewers are saying
i've tested many online photo printing services and by far these guys are the best. the service is ridiculously fast as well regardless of quantity of prints. i can definitely assure of their... See more
I have used Pixum to create almost 40 photobooks over the past few years. The production is excellent. The digital version is available (if you know where to look) the second you have uploaded your fi... See more
i worked for 12 months on a photographic nature diary which pixum printed for me. the photobook software worked well and uploading over 400 images without a hitch. the finished product was an impressi... See more
Company details
Written by the company
Pixum is one of the leading online photo services on the continent. Our branded products such as the Pixum Photo Book, Pixum Wall Art and Pixum Photo Calendars let our customers keep their most precious memories in the most beautiful form. Numerous tests have proven: we offer the best products, desktop software and mobile solutions as well as the best service in the industry! What drives us is our mission and the focus on our customers. This makes us the easiest, fastest and most innovative photo service on the continent. Pixum helps you make highly personalized photo gifts to fall in love with!
Contact info
Industriestr. 161, 50999, Cologne, Germany
- service@pixum.com
- www.pixum.co.uk
3.1
Average
241 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Terrible
I ordered a passport photo and what I got was something else, a zoomed in picture of my face. How am i supposed to use that?? Also Photos were bent, delivery overpriced and late. I don't recommend.
February 3, 2023
Unprompted review
Great company to deal with
I have been ordering photos from Pixum since they came into existence & have never been disappointed with the quality of the prints, speed of dispatch or price. On the very rare occasion where something goes wrong (& this can happen in even the best regulated household) a message to customer service online is responded to very quickly & the issue promptly & willingly rectified. Fully deserving of a five star review.
November 14, 2022
Unprompted review
Order didn’t arrive, Poor customer services!…
Ordered a personalised Advent Calendar and it hasn’t arrived. I contacted Customer Support/Services and all I got back was an automated reply email as this company doesn’t have a phone number. Very disappointed.
November 24, 2022
Unprompted review
Good service for passport photos
Good service for passport photos with quality print and fast delivery at a reasonable price.
September 26, 2022
Unprompted review
Large canvas print
I have a large canvas print in my home of a wonderful family photo but due to some damage I contacted Pixum to replace it. Did all I had to do and the preview of the canvas looked 100% perfect.It arrived yesterday and OMG firstly you would need to be drunk to actually need to be drunk to know what the picture was of due to the blurring,secondly I wouldn’t hang it in a doghouse never mind my house a total waste of €150.No reply from customer service yet😡😡😡😡😡😡😡😡😡
August 25, 2022
Unprompted review
Honeymoon Photo Book
I ordered a honeymoon book of all our photos to Croatia. Fantastic quality. Pixum kept me up to date and I received the book in no time at all. Very pleased indeed. All my family who have seen the book, said it looked amazing.
August 16, 2022
Unprompted review
Excellent!
I’ve used Pixum for 3 years now and they’re fantastic to deal with. I’ve ordered several different products and they are always done to a high standard and excellent quality.
The website is simple to navigate and it’s easy to find exactly what you want with multiple options for your product. Customer care is excellent to deal with and you are kept informed of the status of your order throughout until delivery.
I wouldn’t consider anyone else.
July 27, 2022
Unprompted review
Can't even make payment
Emails take too long to reply and never received a payment email as it keeps failing on the website
December 8, 2021
Unprompted review
Reply from Pixum UK
Hi there,
Sorry to have made you wait for the reply.
Have you already solved the problem? If not, please kindly let us know the order id. or email us at service@pixum.com
Kind regards,
Your Pixum Team
Help
Hi, I have been using Pixum for years now, from Ireland, and have definately had a few missing books etc, but they have always come up trumps in replacing them. But now, after i made my 1st book for 2 yrs, i have found that Pixum are no longer delivering to Ireland, unfortunately i had spent a few wks making this up, and i need 3 copies of it for someone. I have been in contact via email, no phone number anymore, but cannot get a reply since i was told there are no deliveries anymore. I really would love to get this book sent out through Germany, even France(sister lives ther), but i cant get any answers now, please please please help me to print this one last book. Or more ideally, please return your fabulous service to Ireland. Not sur if its a brexit thing or what, but we are our own country here in Ireland, using Euros too....
October 8, 2021
Unprompted review
Reply from Pixum UK
Hi Una,
just sent you a message regarding your new book order - sending it to an address in France or in Germany would be possible!
Looking forward to your reply via mail with the new order id.
Sincerely yours,
Pixum Team
I am very pleased with the beautiful…
I am very pleased with the beautiful photos, surely soon I shall place another order!
June 19, 2021
Unprompted review
Reply from Pixum UK
Dear Kim,
We are happy to hear, you love your Pixum delivery. Let your amazing photo prints inspire you for more!
Have a great day,
Your Pixum Team
Excellent quality
Excellent quality - beautiful finish
Very happy .Easy to use website
Will use again.
*My only gripe was that I wanted to make a phone call and speak to an advisor - couldn’t locate a number which was frustrating.
June 7, 2021
Unprompted review
Reply from Pixum UK
Hi there,
great to hear, you loved your Pixum delivery!
We currently only have the email service, that's true, but we are eager to call you back if you leave your number in the message.
Have a great afternoon!
Your Pixum Team
Poor quality printing
April 24, 2021
Unprompted review
Reply from Pixum UK
Hi Ali,
Thank you for your feedback. Please kindly get back to our customer service (service@pixum.com) - we'd love to fix this issue for you!
Looking forward to hearing from you,
Your Pixum Team
Nice quality
Very good photos. Nice quality. Arrived quickly. Easy site to use. Good price.
April 20, 2021
Unprompted review
Reply from Pixum UK
Dear Alita,
Thank you for your kind feedback! We're happy to hear, you loved your Pixum delivery.
Warm greetings,
Your Pixum Team
Excellent service
March 9, 2021
Unprompted review
Reply from Pixum UK
Hi Agatha,
Thank you for your feedback, we're glad, you loved the service!
Have a good week!
Your Pixum Team
Nice service.
February 16, 2021
Unprompted review
Reply from Pixum UK
Dear Katsuki, thank you for your kind words!
Stay safe and have a good day.
Warm greetings,
Your Pixum Team
How can I contact your customer…
How can I contact your customer service??! I need a tracking number of my urgent order! 21384633
January 30, 2021
Unprompted review
Reply from Pixum UK
Hi Miriam,
Thank you for your enquiry. There is, unfortunately, no tracking service for small parcels shipped with Royal Mail.
We have emailed you further possible steps and are looking forward to your reply!
Kind regards,
Your Pixum Team
A lovely and much appreciated Christmas gift.
One of the few companies that allows you to create a small desktop calendar. Very easy to use and flexible so that you can create to your own design. Quick service and an excellent quality product. It made a lovely and much appreciated Christmas gift. Thank you.
January 4, 2021
Unprompted review
Reply from Pixum UK
Dear Nicola,
Thank you for your feedback. We are happy, you love the calendar!
Have a wonderful & creative start into 2021.
Kind regards,
Your Pixum Team
Spectacular product, beautifully finished
I had some technical issues with the website but the customer services team were incredibly helpful. The product arrived just in time for Christmas and is absolutely beautiful, I'm so pleased with it. The quality and the finishing are spectacular.
January 4, 2021
Unprompted review
Reply from Pixum UK
Hi Claire,
Thank you for a lovely review! We are happy to hear, everything went just as planned and wish you a great start into 2021!
Warm greetings,
Your Pixum Team
Great product, great quality & fit
Great product - phone case - perfect fit, good quality, great photo, easy to upload & edit, definitely recommend
January 2, 2021
Unprompted review
Reply from Pixum UK
Dear Jeanette,
Thank you for your detailed review! We wish you lots of fun with your new custom phone case ♡
Have a good week ahead,
Your Pixum Team
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