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Review summary

Created with AI, based on recent reviews

Considering 522 reviews, most reviewers were unhappy with their experience overall. Consumers frequently reported receiving entirely incorrect orders, missing items, and very poor food quality featuring extremely dry crusts and inadequate sauce quantities. People also expressed deep frustration regarding unexpected tipping prompts during checkout and unhelpful service interactions from inattentive staff members. Some reviewers were happy with the friendly staff, welcoming atmosphere, and tasty food options available during their pleasant dining visits. Reviewers additionally appreciated quick collection times, hot meals, and wonderful service that completely met their personal expectations. Guests noted that employees were polite and attentive when handling orders correctly.

What people talk about most

Product

People report ambiguous experiences with product, as some consumers frequently praise the hot, fresh, and... See more

Order

Users describe ambiguous interactions with order experiences, as reviewers often report conflicting outcomes... See more

Staff

Reviewers mention ambiguous feedback about staff, with many patrons praising employees for being lovely,... See more

Quality

Customers consistently note ambiguous experiences with quality, as opinions on the food vary sharply. While... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising friendly staff and helpful... See more

Reviews shaping this summary

Rated 2 out of 5 stars

We had a family birthday party for 8 people at Pizza Hut Castleford (M62 Junction 32). We were charged £100 for parking in the Pizza Hut car park. We appealed, and included our meal receipt, and it w... See more

Rated 3 out of 5 stars

Nice enough place, staff were friendly and we were seated straight away. However, the pizza on the buffet was warm at best. There was a decent selection on the salad counter, but not so on the pizza... See more

Rated 2 out of 5 stars

We ordered from the app on 9/18/26 and were very disappointed pan pizza has been discontinued. To us, this was PH's signature offering. The hand tossed crust was not sturdy enough to support our toppi... See more

Rated 2 out of 5 stars

We ordered a LG. Pan Pizza it was soggy with too much sauce and floppy where you needed a fork. The crust that used to be a PAN pizza must no longer exist because it appears to be Traditional. We were... See more


Company details

  1. Food Products Supplier
  2. also in
  3. Online Food Ordering Service
  4. Pizza Delivery
  5. Pizza Takeaway
  6. Restaurant
  7. Take Away Service

Information provided by various external sources

Pizza Hut – home of America’s favorite pizza, delivering delicious hot pizza and WingStreet buffalo wings straight to your door. Order your Pizza Hut pizza, pastas, WingStreet wings and pizza sides online or over the phone.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

4K reviews

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1-star

No history of asking for reviews

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2.6

All reviews

(3,632)

559 reviews in the last 12 months

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Rated 1 out of 5 stars

Pizza hut had me create a book it…

Pizza hut had me create a book it account for my children just to disappoint them 3 times trying to get their reward... for the stores to say they can't do it sad to lie to children just sad

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Pizza hut in Hednesford Cannock

Pizza hut in Hednesford Cannock. Food is always really good with speedy service. Server Jake was super helpful when we needed to add to our order. If Jake answers the phone, he's always cheerful and nothing is too much trouble.

August 15, 2026
Unprompted review
Rated 1 out of 5 stars

It’s the worst

It’s the worst! the most expensive pizza I’ve ever eaten everything about it was disgusting.It’s like it was made yesterday. These people are disgusting. Whoever works there. Matter of fact the whole franchise is a bunch of garbage. I’m just letting you know this because I’m a bit upset most of why I don’t want this to happen to you. Anything from them buyer beware!😒

August 12, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a pizza on line and was told…

I ordered a pizza on line and was told it would be at my address at 5:19 pm, at 5:18 pm I got a text telling me it wouldn't be delivered until 5:47 pm. I called pizza hut and the guy said my pizza was out for delivery and I told him how does it take 27 min. To go 2 miles. Then I realized he lied to me about it, because the app said my pizza was being cooked at the that time. Im highly disgusted with there service and lying ass employees, from now on it's dominoes for me. Screw pizza hut.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

I had lunch today at the Pizza Hut in…

I had lunch today at the Pizza Hut in Eatonton Ga and I must say the pizza was hot and fresh, the manger Darien was very polite and friendly, among taking phone orders making pizzas running the cash register etc… and he still provided fast/good and courteous service, I thank you I most definitely will be coming back soon and I will spread the word to everyone to go try out Pizza Hut under new management

August 13, 2026
Unprompted review
Rated 1 out of 5 stars

Shouting Manager from the Pizza Hut Cambridge…

I ordered from the Pizza Hut Cambridge North delivery service: two large pizzas and two cold drinks (1.5L). I received two medium pizzas and one cold drink. I tried calling several times when the delivery arrived, but unfortunately, I couldn't get through. Since my two friends and I were starving, we ate the food and decided to call later. I did call, as planned. To my surprise, when I explained what happened, the representative said there was nothing she could do because we had already eaten the pizza. When I refused to accept that, she started shouting that she wouldn't give me a refund. I said, "I understand; then send me two medium pizzas and a soda." Shouting again, she said she couldn't do that and claimed she could only review the issue if I emailed her a photo. I asked to speak to the manager, and she said she was the manager. I asked for her name, but she refused to give it. She started speaking to a colleague in a language other than English that I didn't understand. He got on the phone and gave me an email address. I sent the photos and the receipt I had received with the delivery. I received no response. I called yesterday, and the representative said the other manager wasn't there. I called today, and he wasn't there again. The same "shouting manager" told me there was nothing she could do—that I would have to absorb the loss because she wasn't going to pay for a refund. Pizza Hut's customer service is not transparent.

August 9, 2026
Unprompted review
Rated 5 out of 5 stars

Top tier service from North End, Portsmouth

I placed an order with the PH in north end, Portsmouth. I have ordered from them before, and it’s always been straight forward. Tonight we had something of a comedy of errors, all in good spirit! I have to credit Vicky and her team who gave above and beyond service, and really showed appreciation for their customers, it’s genuinely lovely to see; and incredibly kind of them.
Will order again - thank you so much

August 12, 2026
Unprompted review
Rated 1 out of 5 stars

Im being asked for a tip at online…and at the pick up window

Im being asked for a tip at online order for pick up and at pick up window again. So if I dont tip at online then they ask me to tip again at window are they spitting in my food? I thought about the interaction at the pick up window and decided to throw out my order due to possible deliberate tampering. If the kids that work there think that they should get a tip just to take the order and hand it to me then I suspect they will spit in it. Why does everyone have to beg for money? Is this the new professional way? I've decided my family will never eat pizza hut again! Nore will we eat at a restaurant who will ask for a tip. A tip is for saying thank you for the extra efforts.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

The best pizza hut

I go to the one on Fayetteville road in Van Buren, AR. The employees there are awesome. Always quick and very thoughtful. It’s right on my way to work. I would honestly go out of my way to go there.

August 11, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. Pizza was not cooked how I asked it to be cooked which was well done.. so I have to come home and cook my own pizza. Extra pepperonis - non-existent. The little redheaded girl behind the counter obviously needs a calculator and attitude adjustment. Her attitude and I quote" sorry it's been a long day okay " and no offense little child it ain't no longer a day for you than it is for anybody else.. this is the second time I've been back to Cambridge Maryland Pizza Hut since they opened and I promise you I will never come back. And I will let everybody know about my second experience at Pizza Hut Cambridge Maryland location. I will not be back. There are too many other pizza places in Cambridge with better pizza and service

August 11, 2026
Unprompted review
Rated 1 out of 5 stars

Scam waste Blue light & student discounts!!

The Blue light & student discounts says 50% off but ONLY on à la carte so Pizza Hut thinks they are smart by putting pizza prices up for £19.99 so 50% would work out £9.99 but they already have that as a deal on their offer menu so TECHNICALLY its ZERO discount this is where I will call them out as Scammers they may have not bother putting it as a discount on for NHS or Students cz it’s pointless anyway! I wonder how many other people has notice this Your NOT getting any discount!! They need to fix up!

August 11, 2026
Unprompted review
Rated 2 out of 5 stars

Waste of money

I'm sorry, but I was very disappointed. Complete waste of money. No sauce on either pizza. The topping was tasty but that was all it was cheese and meat topping. Mine was supposed to be BBQ sauce base and my partner was supposed to have tomato sauce base. We just paid the best part of 40 quid for two pizzas. How do you forget to put sauce on the base? It was basically a large cheese on toast.
#260808-192-442-725 Wigan delivery. 08/08/2026

August 8, 2026
Unprompted review
Rated 2 out of 5 stars

Pizza Hut's new personal pan pizza

Got a personal pan expect it the way it always has been. This time, it was in an aluminum pan. I could not even pull a piece out.. it was uncut. Had to dump in a plate. The crust was soggy. Why did they change something that has worked for 40 years to something that doesn't work?

August 8, 2026
Unprompted review
Rated 1 out of 5 stars

Worker was armed

Not the platform to argue this so I won’t but I’d be careful going to this location a worker behind the counter lifted his shirt to show me his gun acting tough and the manager told me don’t call the police it’s not the serious.

August 7, 2026
Unprompted review
Rated 1 out of 5 stars

I live in Brinkley I order some pizza…

I live in Brinkley I order some pizza never come it's the first day the first time next time they very nasty they will have good person they don't have good attitudes it needs to be closed down 11:16 North main BrinkleyArkansa they said everything good they don't never call you back

August 5, 2026
Unprompted review
Rated 1 out of 5 stars

I order all the time from Pizza Hut

I order all the time from Pizza Hut. I ordered tavern pizza which states crispy and square. It does not say think crust at all. I spent $30.00 on pizza that was hard and I could not eat because I had all my teeth pulled. I called to ask them about it, and the reply was sorry can’t help you, you will have to make another order. I WILL NEVER order from Pizza Hut ever again now.

August 3, 2026
Unprompted review

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