Planet Cruise Reviews 11,795

Booked cruise for August 2027, then recieved a cheaper quote from another Planet Cruise rep a week later. Called our sales person and was told it was an error - over £100 cheaper but accepted the apology. 2 weeks later had an offer email, on checking price nearly £300 less than we were paying. Rang again to be rudely told basically bad luck by the retention department. I said worked out cheaper to cancel, lose £250 and re-book. So disgusted with the whole fiasco that we decided to cancel and lose £250. After 2 weeks of making cancellation request no contact as promised. Called again and managed to speak to an agent in South Africa who sorted it and I paid the cancellation fee. Staff charming when selling, different story when you want help after. UK staff most unhelpful. Not an independent Company - part of Iglu cruises, which I did not realise on booking. Had a terrible experience with them in Covid and had to claim money back through Credit Card. 9% of customers score them 1 out of 5 - AVOID

Anthony was amazing. My brother-in-law has been diagnosed with a terminal illness, so I have been trying to book a last-minute cruise. I have contacted other companies, but Anthony, by far, has been the most helpful.
The other people concerned and I are extremely grateful. The booking process was easy.

Asked about cancelling a cruise and was told it would cost £795, so I reluctantly agreed to it. After cancelling they then refused to give any of my money back to me.

Despite phone connection difficulties, the cruise booking was handled easily and quickly.

Seb was extremely helpful

Very efficient service, helpful with choosing best cabin for our cruise. Felt a bit rushed into a decision at the close of the deal hence 4 stars.

We have booked many cruises through Planet Cruise. On this occasion we had our 1st NCL cruise booked. 4 months before we were to depart they dropped a major itinerary change. Planet arranged for us to cancel this cruise for a full refund and booked us onto what will be our 1st Marrella cruise. All funds transferred within 48 hours. Friendly staff were helpful and efficient. Communication was excellent.

James, he couldn't have been more helpful with our endless questions

Cannot fault plannet cruise 5 star rating

The person was very helpful, patient and knowledgeable. This is the third time we have booked with Planet Cruise, and the same can be said for each person we have dealt with.

Always providing answers to any questions that we may have giving us the confidence to make bookings an easy and pleasant experience.

Booked cruise holiday on line for April 2027.Emailed company for phone call
to implement six months payment plan.Was contacted the same day.Everything went through smoothly 6 month payment plan ,was set up.Stress free.Very good service .

From making the initial enquiry, taking us through the various options to finding the best flights from our local airport. All details were then emailed to us within a few minutes. Great service and a friendly and informative adviser first class service all the way.

My experience with planet cruise today and yesterday was make so easy by Seb. Yesterday i was having the worst day trying to get everyones request for our cruise, got on the phone to Seb and he was just amazing, he knew what to do straight away, talking me through every part of the booking, making sure i was happy with every step. I am so happy he answered the phone to me, and beacause of him i will be booking a cruise with my husband soon. Thank you Seb

Amanda was very helpful. Rang us back after checking certain details rather than keeping us holding on the line. Much appreciated.

Planet Cruise always gives us a brilliant device. Matthew who booked our Christmas Cruise was so pleasant and helpful. We left very excited as we got everything we needed at a great price. All staff past and present are always happy to help.
Mrs Adele Ames

Awful experience. Tailor Made Bookings do not exist, once you've paid your deposit. You are then sidelined to emails, even if you have needs under Equality Act 2010. The communication was salvaged by one helpful male staff member but the sales staff member disappeared after commission. I shall not be entertaining travel with Planet Cruise again. The price is the only thing Tailor Made at Planet Cruise. When you call, post booking paid deposit, it's not unusual to be no 18 in the queue. Not a good experience!

Professional
Efficient and friendly visitors service I received from Chris who competently booked our celebrity cruise after being a P&O customer for years