Planet Cruise Reviews 11,795

Great communication, very informative

We booked an Oceania cruise through Planet Cruise. During the cruise, tensions mounted in the Gulf and all flights to and from Doha, where we were routed through were cancelled. I have an email trail of over 32 emails asking them to reroute us and what we were supposed to do when we reached Shanghai but they kept telling us our flights were still confirmed.
They did change our flights but always via Doha!
I explained that this was against UK government advice and would invalidate our travel insurance but still they kept rerouting us via Doha.
We booked our own hotel in Shanghai and flights home not via Doha as we needed to get home asap.
They have sent us a refund for almost the whole cost of the flights, apparently the wrong amount sent was an administrative error and should be corrected.
However they are refusing to refund our hotel because they claim they sent us an email, which we 100% didn’t receive, organising a hotel for us. I monitored my inbox and junk mail hourly for any news from them.
This email has been forwarded from a planet cruise member which we now have but 100% didn’t get the original from a Zendesk email address.
The transport organised by them as part of the trip also hadn’t been informed of any change of plan as they took us to the airport on disembarking the ship.
We then had to fork out more money which we had to pay the driver in USD to get to the hotel we’d booked.
I was told by one member of the support team that 3 nights of our 4 night hotel stay would be paid along with the flights (no food expenses could be claimed) and then I was told that they wouldn’t be refunding any of our hotel expenses.
It’s honestly been chaotic!
They assumed we’d get the email from this Zendesk email address which we didn’t! They didn’t try to contact us via Oceania, or call us or send an SMS. Nothing!
My next ‘port of call’ is ABTA!
Safe to say, I won’t be booking with them again!

Great service from Karena, She was very helpful in booking a tailor made stay in Singapore with a cruise added on. She was prompt in getting back to me with prices etc.

Professional, excellent service, would not deal elsewhere.

Everything was explained, didn't feel under pressure, very relaxed, booked with this company several times

Planet Cruise as good as ever
Laura J is always a pleasure to deal with. Very helpful, knowledgeable and will always finds us the best cruise available.
I wouldn't book through any other company than Planet Cruise

Very easy booking with some offers as well. THe process was smooth and everything went as per schedule. The trip was fantastic as well. I would definitely look at booking through them in the future too. There were some initial niggles as the booking through them cant be modified through the shipping company..but once you realised and contacted them they were very helpful and explained everything well too.

I've used Planet cruise before and always had good and helpful service.

I was dealt with by Lucie in a most lovely way, very helpful with a happy manner. It was a pleasure to have her make our booking. Thank you.

Abbie checked everything for me to ensure all my needs where met and helped me get everything ready and completed that i had to. nothing was a bother.

Clear & Concise experience of booking with Joanne

Used Planet many times, always provide good service. The sales people are always friendly and helpful.

quick service and friendly booking by Amber.

Easy to use, competitive price.

Very friendly and really helpful. Any questions are answered. Booking process went extremely smoothly.

SPOKE TO LESLEY WHO COMPLETLY UNDERSTOOD WHAT I WAS AFTER AND DONE HER BEST TO ARRANGE WHAT I WANTED NOTHING WAS TO MUCH BOTHER FOR HER CREDIT TO THE COMPANY
VERY EASY TO TALK TO