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Planet Cruise Reviews 11,795

•
TrustScore 5 out of 5

4.8

Cruise Agency
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and friendly demeanor, making the booking process smooth and stress-free. Many people highlight the excellent customer service, appreciating the personalized approach and the ease with which their queries are resolved. The booking process itself is frequently described as straightforward and efficient, leading to a positive overall experience for those planning their holidays. However, some customers also noted issues with customer service, citing unhelpful responses or a lack of support when problems arose, particularly concerning last-minute changes or unexpected travel disruptions. A few other people felt dissatisfied with the handling of booking amendments, mentioning additional charges or difficulties in escalating concerns to management.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Booking process

Users describe positive interactions with the booking process. Many customers found the online booking... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and efficiency of... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Holidays

People report positive experiences with holidays. Many customers praise the seamless connections and... See more

Based on these reviews

Rated 5 out of 5 stars

From making the initial enquiry, taking us through the various options to finding the best flights from our local airport. All details were then emailed to us within a few minutes. Great service and a... See more

Rated 5 out of 5 stars

My experience with planet cruise today and yesterday was make so easy by Seb. Yesterday i was having the worst day trying to get everyones request for our cruise, got on the phone to Seb and he was j... See more

Rated 5 out of 5 stars

Wonderful selection of cruises at very competitive prices. We only travel with Cunard and generally prefer to book cruise only choosing our own flights from Newcastle and very specific hotels. Planet... See more

Rated 5 out of 5 stars

We have just booked a cruise via Planet cruise. Sarah was very helpful and explained everything very clearly and helped with all our queries patiently. The experience of booking with planet cruise has... See more

Company details

  1. Cruise Agency

About Planet Cruise

Written by the company

Planet Cruise is the UK's largest independent cruise agent. With over 100 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!

Planet Cruise is financially secure and is ABTA and ATOL protected. 



Providing excellent customer service is at the heart of everything we do. 

We value our customers’ feedback and we would like to hear from you. If you wish to leave pre or post-departure feedback or raise a complaint please complete the feedback form by logging into My Booking on our website. Here, you can also view details of your cruise booking.

If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents 

You can also find answers to many questions on our online Help Centre.

Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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Rated 5 out of 5 stars

Cruise booking

Spoke to Claire, she booked my cruise for me and was so helpful. We had a lovely chat, and she made the whole experience a delight. She's a credit to planet cruise 😊

April 9, 2026
Rated 5 out of 5 stars

Reliable and Trustworthy

Planet Cruise have been great with us in the past, when MSC left us in the lurch. They covered our costs for short notice accommodation and new return flights home. This is one of the reasons we always check back with them.
This time, the friendly and patient attitude of the staff makes them very easy to deal with.

April 2, 2026
Rated 5 out of 5 stars

Adam was verry patient and helpful

Adam was very patient and helpful. I didnt book it on teh first quote i had - as I couldn’t sort the flights but when i did - and i called him back, the price had come down. I felt this was very honest of him. Great service.

April 8, 2026
Rated 5 out of 5 stars

Danielle was fantastic in organising…

Danielle was fantastic in organising our trip to South America—friendly, responsive, and highly professional throughout. She made the process smooth and enjoyable, taking care of every detail.

The package itself is excellent and very comprehensive, so we’re really looking forward to the trip.

Have just checked the online portal and it’s also great to be able to see everything in one place.

Thank you!

April 6, 2026
Rated 5 out of 5 stars

Wonderful selection of cruises at very…

Wonderful selection of cruises at very competitive prices. We only travel with Cunard and generally prefer to book cruise only choosing our own flights from Newcastle and very specific hotels. Planet offers lots of cruise only options, and checking prices, dates and booking is so easy.

April 2, 2026

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