Planfor.co.uk Reviews 

530
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Using a UK email address but not uk based. So searching for UK products on Google went to this site, which is all in English. I spent ages putting items in my basket only to find out at checkout they... See more

Company replied

Rated 2 out of 5 stars

One plant was missing from the order. The courier service was awful. Zero helpfulness. I ended up collecting my order in Tarragona (1 hour drive) after a week of daily communication, due to seur infle... See more

Rated 1 out of 5 stars

Ordered 25 hydrangea plants, they were so poorly packed most of them were out of their pots and broken. Despite sending emails and photos through their ‘contact is’ tab no helpful communication was fo... See more

Rated 5 out of 5 stars

In spite of a delayed delivery, due to ''La Poste'' pleading the ''Tour de France'' as a reason, the plant arrived in good condition, and now the weather has cooled down a bit, it has been transplan... See more

Company details

  1. Home & Garden

About Planfor.co.uk

Information provided by various external sources

PLANFOR: nursery-garden centre, on line sale of plants, gardening tools, decorating goods, and also tens of gardening advice sheets and video tutorials.

Find all our plants in a few clicks :
Plants for hedges,
fruit trees,
trees sold in large size,
bamboos,
olive and palm trees,
roses...

Do some clever gardening, do some on line gardening with Planfor.co.uk !

Contact info

2.4

Poor

TrustScore 2.5 out of 5

530 reviews

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2.4

All reviews

(530)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality

Excellent quality, very happy with my purchase. Fast delivery and the plant was packaged very well, came in perfect condition. Amazing company, will be ordering from them again.

September 25, 2019
Unprompted review
Rated 5 out of 5 stars

Quality plants, excellent service and fast Delivery

Excellent service and Fast Delivery! Lovely Red Robins, excellent price. 6 years ago I bought 40+ Red Robins to do the hedge in our back garden. The hedge is now lovely.
Last month I bought 20+ red robins to do the hedge of the front garden, the plants arrived very healthy and with several branches. Excellent! I could only recommend them to anyone who is looking for quality products at very reasonable price. My neighbours love the hedge 🤩

September 23, 2019
Unprompted review
Rated 2 out of 5 stars

Incomplete order, bad courier

One plant was missing from the order. The courier service was awful. Zero helpfulness. I ended up collecting my order in Tarragona (1 hour drive) after a week of daily communication, due to seur inflexibility. As a result the plants are not in a great state. Also, adding water christals around the pots into a plastic bag just creates a mess when planting, especially with a puppy trying to eat the stuff.

September 21, 2019
Unprompted review
Rated 4 out of 5 stars

Great selection with some issues

I really love the selection of plants they supply and the plants I have received have been healthy and large. I have had a few issues with incorrect plants but planfor have been quick to rectify the mistake.

September 16, 2019
Unprompted review
Planfor.co.uk logo

Reply from Planfor.co.uk

Dear Customer,
We apologize for this mistake.
I ask right now to the Accounts department to refund you.
Best regards,
Christophe,
Customer Service.

Rated 1 out of 5 stars

Great mail order - but poor plants

This is a mail order plant shop NOT a garden centre!
The order & delivery service is excellent: bamboos arrived quickly (quicker than i expected) and well packaged.
However, the plants had significant rust and a significant number of leaves were yellowed and falling / fallen off.
The initial email to the company was quickly responded to - but only to tell me that they had not received the photos. My mistake - wrong format.
Resent and have followed-up since, but absolutely no response. No help, no nothing.

As the plants are still struggling i will be using PayPal to seek a partial refund to cover the cost of treating them for the rust.

September 12, 2019
Unprompted review
Rated 5 out of 5 stars

First class service

First class service. I ordered a Baobab and the plant arrived in a few days well wrapped and in perfect condition. Great value will definitely use again.

September 4, 2019
Unprompted review
Rated 4 out of 5 stars

Very pleased with the Pinus Thunbergii that arrived,

Bit of a wait with no communication before despatch (hence only 4 out of 5 stars) but once despatched it was easy to track online during its 750 mile journey to reach me... very pleased with the Pinus Thunbergii that arrived, a fine healthy specimen.
I would happily recommend Planfor
Thank you

September 2, 2019
Unprompted review
Rated 3 out of 5 stars

I just can't understand ..

I just can't understand ... My first purchase was successful, the plant arrived at its destination even if after a few hours out of the package one of the 2 branches began to dry ..
But the problem is another ... I bought a second time and later they canceled my order with the following reason:We thank you for your order.Following current health restrictions, we are obliged to cancel your order and proceed to refund.
We apologize for the inconvenience.
Honestly, I didn't understand the problem ... I asked for an explanation but nobody answered me.
Maybe Italians are not welcome as buyers ?!
It was enough to say from the beginning if this is the real reason ..!

August 31, 2019
Unprompted review
Rated 5 out of 5 stars

Very pleased.

I'm in England so I was a little unsure about ordering from Europe. Nothing to worry about. Plants came within three days of shipping. Good healthy plants at very good price. I would recommend on this experience.

August 27, 2019
Unprompted review
Rated 5 out of 5 stars

In spite of a delayed delivery

In spite of a delayed delivery, due to ''La Poste'' pleading the ''Tour de France'' as a reason, the plant arrived in good condition, and now the weather has cooled down a bit, it has been transplanted to a large pot outside.
So far, the plant shows no sign of distress, after its travels.
I'm looking forward to the day it can be replanted in a suitable place to grow to maturity, long after I'm gone.

July 27, 2019
Unprompted review
Rated 4 out of 5 stars

plants arrived about 10 days later…

plants arrived about 10 days later exactly as advertised, damage to one branch due to packing. structure and form of plants not particularly balanced or appealing (ie not the choice or cost you would get selecting in a store) but will improve with training. Overall recommend and a good buy will use again.

July 9, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

Arrived on time as expected ,very well packaged, nice size plants and look very healthy. I will use again ( Brexit permitting)

June 28, 2019
Unprompted review

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