Plantify.co.uk 

I ordered some plants from them first week in March. Before I ordered them I called to check if availability was a guess or pretty much to be relied upon. They confirmed plants would definitely be delivered mid march. Mid march came and on the last day of their delivery deadline after checking the website, all of a sudden my plants were showing "not available" on their site. I called and was told supplier had issues, couldn't get the plants anymore at all. Infuriating. Their customer service person even put the phone down on me. Finally I was given a small voucher for another order. I ordered a few more different plants for mid April delivery. Delivery deadlines came and went and the new order was delayed three times. After complaining I was given my refund. However, the one plant that was delivered by them (a campsis climbing plant which always looks bare in winter, so i couldn't be sure about its condition when it was delivered ) turns out to be completely dead. Despite sending photos and asking for comment, my emails are being ignored. I strongly advise not to order from them.

STOP PRESS - Only three minutes after emailing them today I had a reply with a promise of a refund. Much happier about this response.

I ordered plants in April, no answer to any phone calls and no explanation as to why I have not yet received my plants. I have emailed to ask for a refund. Will not be using the company again.

As everyone, no delivery, no responses either by email or phone, in dispute.

Company acting as if they have ceased trading.

Placed order in March for part delivery first week in April and bulk of order as bulbs to come in August. Told of warehouse move, then delay from supplier and now no communication. Have started Paypal dispute procedure after 7 weeks of waiting. (Not holding my breath.)

My experience with the company is very much the same as that of most other reviewers here. I placed two orders in relatively quick succession. I received the first order but they sent the wrong plants in pots with the corrrect labels (i.e. the plants I had originally ordered). The packaging was badly damaged but the (wrong) plants ok. I emailed them, got an email back asking for photographs of plants so they can get in touch with their grower. I emailed them the photographs, had a confirmation email that these didn't like the plants I ordered and haven't heard anything since.
My second order was due on 6th May, but haven't had anything so far, and no reply to my initial email. Emailed again today and received the following email:
Hi
We are experiencing volumes of emails and phone calls that we simply cannot respond to in the time frame we would normally like.
We have had visits and sales far in excess of our expectations, and way ahead of this time last year, a position exacerbated by a need to move our major packing area from Clacton-on-Sea to Horton in April.
We are increasing capacity and will be hiring three further people in our customer service team, but this will take time and will be in place by 28 May.
Please do not feel that we are being rude or ignoring you - we will most definitely get back to you and hope to solve any requests you may have.
If this means that you are not able to add to an order or are otherwise inconvenienced, we will supply plants, or whatever else is needed at our own cost. One way or another we hope to make you happy.
If you have enquiries on your order status, you can look at your My Orders screen. We realise that the information on this could be improved and will be looking to adding additional features but given the nature of software development this is likely to only be ready in a few months.
Please be assured that we hope to get back to our normal service within the next few weeks.
Best
The plantify.co.uk team

If you are a business you cannot base your transactions on excuses (warehouse move, packaging facilities not ready etc.). This is unprofessional to say the least.
I shall be writing to them using recorded delivery and escalate the process as advised by consumer advice.
Don't use this company!!!

Terrible service. I have ordered before without difficulty but I have now waited over 11 weeks for a delivery and cannot get through on the phone to customer services to find out what is happening with my order of items which were all shown on the website at the time of the order as 'in stock'. I had one email on 23 April telling me there would be a delay until 8 May, it is now 22 May and I am still waiting. My email asking for an update was met with a standard response saying they're overwhelmed and will get back to me but with no indication of when that might be. I don't know what's gone wrong with this company but I will be steering well clear.

I have exactly the same story as everyone else here. I have just contacted consumer advice on 03454040506 who said to write Plantify a letter and send by recorded delivery in order to establish a paper trail. This letter should let them know they are in breach of contract as they had promised to send you the plants you ordered but haven't. Give them a deadline of 14 days to respond or refund. I have also contacted my credit card company who are also going to challenge Plantify. It's worth contacting consumer advice so that this can go on record.

Excuses for delay in supply. Then email saying refund would be credited. Month later no refund and no response to emails. Avoid these charlatans ....

I purchased some plants on 31st March and was told over a series of several weeks that because the company was moving there would be a delay in the delivery. I finally gave up and requested my money back. Plantify emailed a response stating that a refund would be in my account within 5 working days, that was some three weeks ago. To date no refund has been received and I am taking out a private prosecution against this company. I urge anyone thinking of buying from them not to.

I placed an order of £80 early April with delivery dates for 20th April. Received an email saying the date was delayed due to warehouse move. As of 20 May no plants, no response either by email or phone. I am very disappointed as I have ordered from this company in the past and had very good service.

Order 18 or so plants at the start of may with a May 10th delivery date. 1/2 came a little late (May 15th) and were not in the best of shape but ok. I've sent 6 emails and waited on hold for hours with ZERO response. I really struggle to see how they are still in business with service support like this. I won't be using again!

No plants. Have also held on for ages on the phone.
Sent e mails and no reply. Never had such bad service from internet buying.
Wouldn't give them any stars. Are they still in business? Live too far away to find out.

Have now contacted bank who have given me phone number for the debit card used. They asked for all the details and are refunding me and following it up.

Same as everyone. Terrible service. Ordered plants 20th April. They were supposed to deliver between 5-8 May, which never happened. I emailed them and they said they'd deliver between 15-20 May (today) and nothing has happened, let alone any kind of communication from them. Got fed up of calling and leaving messages.
This company is a rip off. DO NOT ORDER FROM THEM

Ordered plants weeks ago and eventually promised delivery by end of April. Since then they have "gone to ground"....no plants....no response by telephone (other than patronising message requesting to please hang on for an operator as"your call is important to us")......and no response to E Mails.
Last time I do anything like this on line. Anybody got any suggestions as to how others can be warned of these people?

They won't be in business long if they carry on like this. Same experience as below. I don't think anyone is manning the phones and they are just taking our money.

Very interesting that one day after sending Plantify a registered letter saying that we have reported them to Trading standards for breach of contract- that an email arrives from them telling us a full refund has been made! We have yet to verify this information and would reiterate our total distrust of this company. We have been phoning them and emailing them with no success for the last two months. A very disappointing service

We never received a promised refund for a cancelled order, weeks ago now, and have had no response to our (many) emails. We've been ringing all week but it's impossible to get through - today I was on hold for nearly an hour before giving up. Will just keep trying - assume they're busy at this time of year but still expect a response.

Order was placed 2nd April and I was told it would be with me between 10-15th April. - I have had 2 emails since telling me my order has been delayed. Its now 3 days past the latest date and no further communication.

I called today and was on hold for 20 mins before giving up.

I gave 2 stars because I used previously last year and the service was prompt and the plants were great.

I placed my order with Plantify on the 9th March 2015, we are now on the 18th May and still I have not received my plants. I have constantly sent emails to ask them were my order is and all you ever get back off them, is an email to tell you that your order has been delayed,but this email arrives well after the date they said you would receive your order has expired.
They have postponed my order 3 times now and offered me a £10 voucher but I have now asked for a full refund, and still not received an email to confirm that this is going to happen. I have tried contacting them on various occasion by phone as well as by email,but all you ever get is the answering machine.
This companies customer service is abysmal to say the least.

I placed an order for plants from Plantify last autumn, and received everything I ordered in good time and very well packed. But when one of the winter-dormant pots proved to be empty this spring I complained to Plantify last month by telephone, then email and Twitter and there has been no response at all. I originally placed a negative review on Trustpilot for this reason. But just 30 minutes after doing so I received a notification from Plantify that they had refunded the cost of the
plant and an email explaining the reason for the lack of response. So - I've changed my rating of Plantify from 2 to 4 and hope that they can get their business back on a good footing now.