Plantify.co.uk 

After a very long wait and several email plants have arrived. First to turn up 2x palms, nothing special, one's bit of an odd shape, bit small and could have got better from B&M investors! Second tetrapanax, now can't supply, but I will be getting a refund in a few weeks. And then the final triumph the fatsia, broken plastic pot which had been taped together, completely potbound and dry, lovely dull black and yellow leaves not the usually glossy green. If this had been a garden centre or fit shed it would be on the discount bench. No reputable plant company would send such a poor plant, clearly Plantify has gone way beyond caring about its reputation
Why didn't I send it back, after all the hassle I didn't want to waste any more money on the postage!

My plants have not arrived. I cannot get any reply to numerous phone calls, they never answer emails and I have launched a refund request via PayPal. If you still want to go ahead and order from this disgraceful, inept, incompetent and useless company, do not pay through any other means than Paypal.

They are totally useless and should be taken off the internet.

Placed an order for ~£850 in April and cancelled the same day after reading the terrible reviews here. Remarkably I managed to get through on the phone that day, albeit to a very disgruntled woman on the other end. Despite cancelling the order I have received no refund 3 weeks later and they're no longer answering their phones, emails or tweets.

I've called the businesses operating out of the same business park as Plantify and they all confirm that Plantify are no longer operating. Their "head office" address is simply an office above a cafe.

I have started the process of retrieving the money back through my bank which I strongly advise you do too if you're in a similar situation. You can do this with both Visa and Mastercard. It's not limited to credit cards, you can also do this if you paid by debit card.

Avoid Plantify like the plague, it sounds like they are going into administration.

Placed my order on the 10th MARCH!!!!! STILL NOTHING, I have chased many times and have had multiple ESTIMATED delivery dates but yet again they have all passed and still nothing... I have tried to contact them over the passed 3 days and have spent over 2HRS on hold. (in fact i'm on the phone to them as i write this)... My order was well over £300 this is disgusting.. I WILL NEVER USE THEM AGAIN. PLEASE STEER CLEAR.. I had to leave 1 star if i could of, it would of been none!!!!

I placed an order in march for £100 of plants and was given an expected delivery date of April I waited and received nothing so emailed. I was told that due to warehouse changes this was delayed till may. I have tried to ring and email to cancel my order and not had any reply & phone has not been answered. Having read the rest of these reviews I realise I will probably neither receive my plants or refund. I am soooo angry. If I lived closer I would visit Plantify. Have they gone bust? They are still taking orders. Any tips for how to take things further??

Order placed on 23rd March 2015.
Money taken from my credit card immediately.
Informed that goods had been dispatched.
Nothing arrived.
Requested refund.Advised that refund would be processed.
No refund has been forthcoming.
Impossible to contact Plantify by phone. Phone lines always "busy"

Lesson learned: Always carry out due diligence before dealing with unknown internet site.
Simon H

I placed two orders with Plantify in mid March, I got a part delivery of one order within a week but they supplied the wrong packs. They added the packs to the outstanding items.

Both orders were then delayed, twice, because of warehouse processing problems. However when ordering there was no mention of any logistical problems.

The earliest date they could offer for delivery got put back to mid May. So I cancelled the order and after a further week was told I would be refunded in 5 to 10 days. Three further weeks have now passed and I have still not yet received my money back although my order is marked as "fully refunded" online.

I would very strongly advise against using this company; they do not keep to their own delivery promises and then fail to process refunds where they are unable to supply goods ordered. As it stands, they have taken my money and not supplied the goods.

UPDATE: An 27th April email from Plantify announced my order had been "refunded" however the money took until 29th May to appear in my account. In the meantime I sent them a draft claim for an action in the Small Claims Court and alerted Windsor trading standards.

I can't tell if all this had any effect as I never got any acknowledgement or apology for the long delay. But at least I got my money back eventually.

All in all, this bad experience means I won't be using Plantify ever again. From their point of view I don't think this is the way to keep customers.

I ordered some plants on 19 April and received them today, 13 May. Having read the reviews here subsequent to placing an order I was worried.
However the plants were received and were as described. The price was reasonable and the plants were in good condition. The site was useful as one of the plants I wanted was unavailable elsewhere. The plants arrived one week after the original estimated date for delivery.

I cancelled my bay trees as it was taking too long although they did mention this on their email. I received an email confirming the refund however after 11 days still no refund. Tried calling them on a few occasions but always on hold. I have left a message, emailed twice and still nothing. What a poorly run company. I have since discovered that their prices are not that cheap after all. It really does pay to look around your local nursery where you have much more choice and cheaper prices. Still waiting for refund.

I ordered plants from Plantify at beginning of April and I still haven't received them . The delivery date was pushed back due to the company apparently moving packing location but new delivery date also been missed . Like so many people commenting about Plantify I have tried numerous times to get through on the phone and all my e mails have gone unanswered .

I wish I had read these reviews before ordering . My advise to others is DO NOT order from this company !!

It took two months to receive my plants, no information or apology. When they did arrive the plant sizes were appallingly small for the pot sizes, so you are paying for a 2 litre plant and you get a tiny cutting that should be in a 9cm pot and therefore much cheaper. This has happened twice. I will never use them again. I am a garden designer and know what plants should look like!

I wish I had read these reviews before I ordered. Like others several missed delivery dates, poor information, poor customer service. Some vague excuse about having to move their warehouse, but no real regret about bad customer service and no firm promise of when my plants would be delivered. When I suggested they may want to use a courier who gave an hour slot for a delivery I was told I was being unreasonable and very rude, will never use this supplier again!

Sadly have had much the same service as the many other reviewers. Ordered a plant and some bulbs early in march in time for mothers day -& was given a delivery date just in time. I did receive the bulbs, however I am still waiting for the plant. I did have some contact from plantify after the original delivery dates advising that 'they had some warehouse issues', then after me chasing them further they advised the plant requested was out if stock in a 3L, but could offer me a 2L instead with a refund for the difference. All okay i thought despite the annoyance re the obvious promise when ordered, and as another reviewer has pointed out -they are quick enough to take your money !!! The new delivery date was given of 21st to 28th April ......guess what -no delivery. I have chased them every day since 21st April requesting a delivery date since I had not received a dispatch notice .... & again I have heard NOTHING !!!! Apalling service - will never use them again -& it's a shame as they offer some different more special plants - but that's no good to anyone if they don't actually deliver !!!

1. They don't respond to e-mails and avoid answering the phone.
2. The quality of the plants they supply is very poor - for example the potted roses, clematis and jasmine supplied were bare rooted plants thrown into pots with minimal care and compost. The bare rooted betula supplied were desiccated with no protection for the roots; despite all my efforts on receipt these show no signs of recovery/life! The bulbs and tubers I received were planted 4 weeks ago - nothing yet. My comparators; similar plants etc bought from local garden centres and planted and treated in exactly the same way which are all streets ahead.
3. They are dishonest - their delivery promises aren't worth anything; indeed they keep sending me revised delivery forecasts for missing items that are shown as out of stock on their web page.
4. If only I had read the reviews about this shower beforehand; my advice is don't even consider ordering from them for a second!!!!! Not even worth a single star!

I placed an order on April 7th. My order receipt informed me that the last delivery date would not be until April 22nd. I heard nothing until April 22nd, when the date for delivery was moved until as late as May 12th. Lack of communication. Lack of customer support. Lack of my business in future !!!

As with loads of the other reviewers I've had completely appalling customer service from Plantify. I placed an order at the end of February which was due for delivery by 4th March - nothing arrived and no email to explain the delay. I chased and was told the order was being delayed because they were now out of stock of one of the items. I asked for the other items to be despatched anyway and the did arrive. Then radio silence about the out of stock item until I chased again. Finally asked for a refund on 1st April but am still waiting for the money. I emailed on Friday to chase having spent 20 minutes trying to get hold of them on the phone, but haven't had a reply. I actually wondered whether they were going into administration because it was so hard to contact them and they were so slow with the refunds. This morning when I finally got through I got told by the extremely defensive lady who answered the phone that it was 'just her' answering the phones and dealing with all the emails and that she had no idea why the refund hadn't been processed as that was done by 'accounts'. No apology or anything, just a rude, defensive 'it's not my fault' attitude. These people are a complete nightmare to deal with and the whole process is not worth the time and hassle. Next time I'll spend a couple of £s more and go where you get good plants and good service.

Ordered plants for a considerable sum of money at the end of February. The stated delivery date came and went, I had to chase and ask about my order. Turned out that some plants where missing due to supplier not being able to produce quality stock. Fair enough, it's living things you can't just press a button and I was in no hurry with the order. Most things where in the warehouse ready to go out, but decided to wait for a delivery of huechera that would arrive 'on Thursday' so my delivery could go out Friday. The week thereafter, nothing. No email, no message. I'm chasing again. 'Oh we're still missing some items!' Well I had requested the bulk of the order to be sent out first! It's been sitting in your warehouse for 3 weeks! Ok, it's going out today or tomorrow, this was the last weekend of March. Easter week: I still had no delivery and no info. Chasing again and asking for a refund on April 1st. Receive a confirmation of refund email. 20 days later I still have no money back! This is by far one of the most frustrating online order experiences I've ever had! They are sitting on information but neglecting to contact you. If you ever order from here, be prepared to chase your order and wait in a phone queue A LOT.

I have ordered my plants 31/3 but received a reply that due to the warehouse move my plants will arrive later. Then I received an email delaying my delivery again due to the issue with moving the warehouse. I have been emailing for the past week but NOTHING came back. I have tried to call however 'their customer service team is busy, please continue to hold', after 30 min on the phone I gave up. Luckily I paid through PayPal so I am going to file the claim to refund my money. Shame, I was really looking forward to receive my palm trees.

I ordered a banana tree from this company in February with an expected delivery date of March but received an email delaying the expected date, once that date came they then done the same thing again, delayed delivery until April. I emailed only to get a rude reply blaming a warehouse move. I have yet again emailed but with no response, so called the 'customer service' number only to be greeted with an automated msg saying they were busy and to hold, I was on hold for 20mins so gave up as I was at work, tried again and as before was on hold for another 20mins with an automated msg, gave up and fool that I am tried again expecting a different outcome but of course it was the same, another 20mins of my life I'm never getting back.
I will be contacting RHS to find out what the hell they have a gold medal for as it certainly isn't for customer service or supplying good which have been paid for.
Please do not order from these people unless you want a head ache

If you want your garden Plantified it won't happen in a month of Sundays if you order plants from them. I placed an order on 26/02/2015 and I still have not recieved my order. They changed the delivery date 3 times with excuses ranging from plants not in warehouse, yet was shown on website as available when they took my money, quality issues with plants in warehouse and the latest excuse, warehouse moving issues. They have yet to answered my last 3 emails, which I doubt very much they will. I've cancelled my order and I expect to have a fight on my hands to get my money back. I have been ordering plants via mail order and more recently off the internet for 40 years and I've never ever had a problem. Despite their RHS Gold Medal winner status they are a complete and utter disgrace to the horticulteral industry.

UPDATE 28/05.2015
After placing my order on 26.02.2015 I finally got a refund. I will never use this company again and strongly advise others not to either. This company has brought shame on the horticultural business with their dispicable trading practices. I've never, in all my gardening years, had such a problem as I've had with Plantify and I'm concerned how many more unsuspecting souls they are ripping off.