Plantify.co.uk 

Ordered my plants on 30th March
Delay advised delivery between 17-22nd April
No reply desite two phone calls lasting 10 minutes each
Message left
Email sent
No plants no contact
Will attempt to get money refunded .

Placed order on 26th March. Acknowledgment of order stated delivery for 10-15th April. Payment taken on day of order. Email on 10th April advised that, due to warehouse problems, estimated delivery was delayed until 16 - 21 April but this could depend on growth, quality and environmental factors! I am angry that my account was debited prior to despatch and the uncertaintity of the delivery dates goes beyond my deadline for receipt and planting. I have cancelled the order and asked for a refund. I am furious that they are trading - using my money.

I ordered plants on 14 February and did not hear back from the company accept to confirm they had received my order and payment. They quoted delivery 27 Feb to 4 March. On 17 March I still had not received anything and asked to cancel the order. They canceled half and said the remaining plants were being packed for dispatch. I still received no plants and emailed to cancel on 24 Mar. I asked for my money back and said I would tell others of my experience and within minutes I had received a note saying they are on the way. The worst service I have received from any company regardless of the product ordered.

My order for several different plants arrived all together and within the time frame given when I placed the order on their website. I received an email advising despatch the day before receiving it. The plants are very good sized specimens and in good condition - all at a great price, You can't ask for more!

I have just taken delivery of my 3rd order from this company and am once again very impressed with the quality of the plants and shrubs received.
7 plants, all very carefully and safely packed, and in excellent condition, equally as good as any I would have picked at a garden centre.
The only minor quibble is that the order was a little later than estimated and is not yet complete but I am confident that this is because they have taken the time to source and provide me with the best possible plants available. I will have no hesitation in ordering from them again.

The bay standard leaf trees I received were rubbish they were not standards at all but bushes trimmed down to 1 stem with all the roots reshooting. I called them and emailed them with a photo and they said they could not do anything until they contacted their supplier, then they would get back to me. That's like Tesco saying they cant do anything when you take back bad produce. Guess what! never heard from them again.

I read all these dreadful comments AFTER I had ordered five rose bushes from Plantify and thought Oh dear me! When they didn't arrive in the time slot they gave me, I emailed them fearing the worst - but No! They told me that as it was so warm (this was October) bare rooted roses couldn't be dug and from then on they gave me regular updates until they arrived - and they are super strong big rose bushes.
So absolutely no complaints at all. Will use them again

With their website and supposed awards I assumed I was dealing with a reputable company.
Placed order.....received half.....never received other half....refuse to credit
Do not return calls or emails.
They stall it out so it is difficult to dispute on your credit card.
I see that is their scam with everyone....take your money and send you half.
Do not use unless you want to be ripped off.

I placed an order for 10 plants to be instant hedging at the beginning of September 2014 having had conversations and emails with Plantify. The plants that I paid £30 each for were due to be 80cm to 100cm high, I paid in full. One month later after much chasing the plants arrived, 37cm high! I called Plantify and was assured that they would be collected and and a refund made that day. Today, 24th October 2014 after several emails and telephone calls I still have no refund and upon talking to Plantify they're not promising one soon. I am left nearly £340 out of pocket.

It's easier to just give a very short date order of the process I've been through and leave it up to you.

8 July - Ordered plants. Got notification they'd arrive 18-23 July. That's a long time but fair enough.

28 July - Emailed to ask when I might expect them. No reply.

29 July - Phoned. Recorded message told me to email my query. Phoned again selected different option from the menu in the hope I might get a human. A recording said the number wasn't available and to try later. Phoned later, picked same option, it rang a couple times then got dead tone.

Left a message on their Facebook page.

Emailed.

30 July. Received a reply. Said plants were in the warehouse and my order would be with me by 2nd August.

6 August. Still hadn't arrived so I emailed. No reply.

7 August. Still hadn't arrived so emailed. Got a reply saying plants were in warehouse and would be with me in a couple days.

12 August. Plants arrived.

I had ordered three plants 2 litre pots.

Two arrived with lots of dead shoots which just plopped free from the earth. One plant has three small leaves, the other as two teeny tiny shoots and the rest of the plant is dead.

One plant is in good condition.

I had never shopped with them before. My only reason for doing so is that they had all of the plants I wanted, so I didn't have to use different websites and pay separate postage and packaging charges.

When you order they immediately email you an online invoice with the estimated delivery dates. The dates came and went with no sign of delivery.

I contacted their customer services over the phone, 4-5 times over the period of a week. All they could tell me was that my order was being processed. No other information was given to me.

At this stage my order was over a week late and I had no idea when I would receive my order, neither did the people at customer services.

After I took legal advice I was advised to send them a letter or email explaining that they were in breach of contract and that they had 3 days to deliver my order or I would cancel it and legally they have to refund my money.

2 Days later my order arrived. 14 days late.

PROS: Plants were a good size and well packaged,

CONS: Customer service team were rude and completely useless and sounded like a broken record. Plants arrived 2 weeks late.

My experience has been the same as other disappointed frustrated gardeners' Plants ordered middle of June didn't arrive. after various emails I agreed to substitute an out of stock item. 2 weeks later still no plants.
More emails decided on a refund and 2 weeks later still no refund. I have been ordering plants online for about 15 years to supply my customers and this has been my worst experience.
It is extremely irritating to find an online company setting out to deceive so I am sending a complaint to Office of Fair Trading hoping to protect others from going through my unfortunate experience

Ordered a plant that - according to their estimated delivery - would arrive just before my holiday. The day before, it hadn't, so I emailed to ask them to hold it until I returned. No reply until after I'd left, and that was to say they'd rescheduled the delivery - for a date halfway through my holiday. The plant thus spent eight days in dry darkness. Nice. (Note: being Euonymous Alatus, a xerophyte, it survive this and is looking quite nice nonetheless, so the up-vote is for the quality of the plant.)

Two of the roses are not coming on look dead the orange lillies are beautiful

I ordered £60 worth of plants online in June. They seemed good value.

After taking the money (16th June), the order confirmation came through with delivery dates of 27 Jun - 2 Jul.

On the 2nd July I called to ask what was happening (no email confirming dispatch). I was told he'd check with the warehouse to arrange immediate dispatch (I overheard a similar phrase being used by his colleague).

Nothing. Followed up with an email (their office closes at 4pm). To hear 3 of the 6 plants out of stock and delivery now between 5th and 9th July. We received 3 plants on the 5th and no information regarding the rest of the delivery. 2 of the 3 plants were in a dried out sorry state. The 6 pack of lavender is now dead.

Today I emailed to chase the remaining plants and complained about dead lavender. I won't be doing this again.

The rose we ordered arrived in the time frame promised. It was exactly what we ordered and was in beautiful condition with lots of buds.

This is the worst company I have dealt with on the internet.
I ordered a Japanese Acer as advertised on the net 3 weeks later after more than one call the wrong plant arrived !! This was returned to them . They then told me they did not have the plant I ordered although it was still being advertised on the net
I then requested that they refund my money as I did not require an alternative.
They said it would take up to a month for me to get my money and it still the money has not been returned

I have used Plantify in the past and had reasonable service. Ordered plants online. Order delivered when expected, but took their journey from nursery took three days to arrive. I tracked Yodel (carrier) and plants sat at one depot almost 24 hours. All plants quite dried out on delivery. One Heuchera was clearly "dead on arrival" and it would have been obvious to whoever packed the order that this was a very poor plant as a similar plant was fine!! No answer to emails. Eventually spoke to a helpful lady who apologised and arranged a refund. I was advised not to dispose of the dead plant in case one of their "technical experts" needed to examine it! Do they trust customers? - after 40 years gardening I know a dead plant when I see one!! Would not use Plantify again. Avoid and use a reputable supplier such as Crocus

What has happened to this company! I only ordered because the reviews were all excellent, however all this seems to have changed! I frequently buy items over the internet and have never had such a bad experience as this. Although some of the plants I ordered arrived after about 10 days and seemed okay, the main one, an agapanthus has still not arrived. I have e-mailed (no response) and telephoned several times. I get very polite apologies and a variety of excuses but still no agapanthus! Promised dates have come and gone! Will it ever arrive????

Having the same problems...............wrong plant arrived, no response from Plantify to e-mails, tel calls, messages NOTHING! and I still don't have the plants I want!