Plants for Ponds Reviews 

600
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 266 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and healthy condition of the plants, noting that they settle in and thrive wonderfully in backyard ponds. People also appreciate the reliable ordering process, helpful advice, and fast delivery service provided by the team. However, some customers also noted occasional problems during transit and delivery. Reviewers mentioned that a few boxes arrived damaged or that individual items were squashed, with broken stems and soil pushed out of their pots. A small group of consumers also experienced unexpected delivery delays or received specimens smaller than described.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items arrive healthy and... See more

Quality

Reviewers highlight positive aspects of quality, noting that plants consistently arrive healthy,... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting promptness and excellent packaging.... See more

Order

Clients share positive opinions on order, highlighting easy ordering processes, helpful communication, and... See more

Service

Customers consistently note positive experiences with service from start to finish, highlighting helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have made 2 orders now and unfortunately in both cases, the boxes arrived damaged or had clearly been tossed around by the couriers. However, I took pictures and email the company and got almost imm... See more

Company replied

Rated 5 out of 5 stars

I have now received several orders from this company and I have nothing to complain about the quality of the plants they provide. On a couple of occasions on delivery from APC have noticed some plants... See more

Company replied

Rated 5 out of 5 stars

Excellent from start to finish and the plants were far superior to another well known specialist supplier I unfortunately used before. All plants arrived well packaged, have settled in quickly and man... See more

Company replied

Rated 5 out of 5 stars

Plants arrived well-packed and in excellent condition. One plant was different from what I ordered, and Lucy sorted it out very quickly. The plants are settling in well to my new pond, and they’re a... See more

Company replied


Company details

  1. Pond Supply Store
  2. Garden

Written by the company

Plants For Ponds was created to provide a simple, convenient alternative to visiting garden or specialist pond centres. We source the best quality water plants grown in the UK from an award winning nursery and deliver them directly to your door. Having worked within the industry for a number of years we are knowledgeable and able to help you choose the right plants for your pond and offer advice and help on your pond planning.


Contact info

4.8

Excellent

TrustScore 5 out of 5

600 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(600)

262 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My order arrived in excellent condition…

My order arrived in excellent condition and very clear instructions on how to introduce them to my pond. A month on , the snails and plant are doing really well.

May 16, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Unlike other providers we have used

Unlike other providers we have used, PfP do everything right. Superb packaging assures plant arrival in tip top condition. Planting advice excellent. They are all now planted in our tiny pond and we look forward to watching the, develop.

May 16, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 4 out of 5 stars

Information on packaging poor

Plants arrived quickly and well packaged except no indication on packaging that they were plants and to be kept upright. Therefor the soil and plant had fallen out of pots and had to be replanted. Luckily only one of five plants suffered but is now recovering.

April 27, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

All boxes should have 'This Way Up' stickers on. I will speak to the dispatch team about this.

If you need any further help with your pond, please do not hesitate to contact us ☺️

Rated 5 out of 5 stars

All packed very well

All packed very well. Grasses in our pond look fabulous!

May 9, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

I bought some snails which came well…

I bought some snails which came well packed with care. Kept informed of delivery which came on time. Very good service. I would recommend Plants for Ponds.

May 2, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

I brought pond plants and baskets from…

I brought pond plants and baskets from this great company. They offered the best products, advice and prices for pond products. Very pleased thank you

May 13, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Plants in good condition and well…

Plants in good condition and well watered

May 3, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great service

Great service. I had a problem which was delt with immediately, thank you

April 12, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Quick delivery and good quality plants

Quick delivery and good quality plants

May 5, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

I have had several pond plants from…

I have had several pond plants from Plants for Ponds. Each one excellent, the one I had a delivery issue with they quickly helped me and I couldn’t be happier - thank you!

May 1, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

A Company That Cares.

A company that cares. Both about ponds and plants but also about the customers.Quality plants, excellent delivery service and prompt and satisfactory resolution to any problems. What more could anyone want or need.
On the Plants for Ponds website Love the detail and information about all aspects of water in the garden and and facts about all the individual plants to help make informed choices and decisions.Highly recommend.

May 11, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great service and plants

Arrived promptly, beautifully packed and protected and in good condition. Very pleased with the new additions to my wildlife pond.

April 28, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Wide choice of good quality plants

Wide choice of plants , easy to place an order. Was pleased with the level of packing to protect the plants.
Was informed of delivery time.

April 20, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Plants arrived in a good state

Plants arrived in a good state, and seem to be doing well in the pond. I forgot to add a crucial item to my order and they were kind enough to refund the shipping cost for the second order & were able to ship it with my original order when I contacted them about it.

April 21, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Excellent

Plant arrived really quickly and lots of support by email from Lucy. Great, personal service 😊

April 23, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

First time purchase 2 plants both…

First time purchase 2 plants both arrived quickly packed well and healthy
Both in our koi pond doing well
Will definitely revisit with confidence when required

April 30, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Brilliant for your pond

A good website , easy ordering , very good communications regarding delivery . Also very prompt and good response to plants damaged in transport .
Initially some good advice regarding plants for our new pond.

April 27, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Plants for Ponds have helped me…

Plants for Ponds have helped me transform my pond and the wildlife in our garden. Their plans arrive in perfect condition. I was so pleased to find them when searching for native pond plants.

April 13, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

I cannot praise this company enough

I cannot praise this company enough. Even with our tiny pond Lucy gives us valued advice and suggestions on suitable plants and how to care for them. Including advice on how to get rid of the dreaded duck weed. That advice being, you can't! 🤣 I have always ordered from them. Their choice is rich and varied. I almost regard plants for ponds as part of our garden family. You can tell they really have a passion and love for their job. Thank you so much for all you invaluable advice!

May 6, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

My plants arrived promptly

My plants arrived promptly, well packed and healthy. 10 days in they've made my cattle trough ponds come alive - thank you

Jo

April 23, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

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