Plants for Ponds Reviews 

600
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 266 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and healthy condition of the plants, noting that they settle in and thrive wonderfully in backyard ponds. People also appreciate the reliable ordering process, helpful advice, and fast delivery service provided by the team. However, some customers also noted occasional problems during transit and delivery. Reviewers mentioned that a few boxes arrived damaged or that individual items were squashed, with broken stems and soil pushed out of their pots. A small group of consumers also experienced unexpected delivery delays or received specimens smaller than described.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items arrive healthy and... See more

Quality

Reviewers highlight positive aspects of quality, noting that plants consistently arrive healthy,... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting promptness and excellent packaging.... See more

Order

Clients share positive opinions on order, highlighting easy ordering processes, helpful communication, and... See more

Service

Customers consistently note positive experiences with service from start to finish, highlighting helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have made 2 orders now and unfortunately in both cases, the boxes arrived damaged or had clearly been tossed around by the couriers. However, I took pictures and email the company and got almost imm... See more

Company replied

Rated 5 out of 5 stars

I have now received several orders from this company and I have nothing to complain about the quality of the plants they provide. On a couple of occasions on delivery from APC have noticed some plants... See more

Company replied

Rated 5 out of 5 stars

Excellent from start to finish and the plants were far superior to another well known specialist supplier I unfortunately used before. All plants arrived well packaged, have settled in quickly and man... See more

Company replied

Rated 5 out of 5 stars

Plants arrived well-packed and in excellent condition. One plant was different from what I ordered, and Lucy sorted it out very quickly. The plants are settling in well to my new pond, and they’re a... See more

Company replied


Company details

  1. Pond Supply Store
  2. Garden

Written by the company

Plants For Ponds was created to provide a simple, convenient alternative to visiting garden or specialist pond centres. We source the best quality water plants grown in the UK from an award winning nursery and deliver them directly to your door. Having worked within the industry for a number of years we are knowledgeable and able to help you choose the right plants for your pond and offer advice and help on your pond planning.


Contact info

4.8

Excellent

TrustScore 5 out of 5

600 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(600)

262 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company to deal with

My plants arrived well packaged and they are doing very well. Thank you

April 24, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

The plants were very healthy and well…

The plants were very healthy and well packaged. They are looking amazing in my pond.

April 16, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great communication from the seller

Great communication from the seller. They made sure someone would be at the property to take delivery. The oxygenating plants of the month selection are vigorous and doubled in size after only a couple of weeks after being placed in the pond.

April 23, 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Pond Plants

Was delivered on time and plants put out straight into the edges of the pond.

April 21, 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Prompt and helpful advice

At this stage of our garden redesign I have been merely asking questions. However each question has been answered promptly and helpfully by Lucy. Customer service outstanding!

May 1, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Healthy plants and efficient delivery

Plants were delivered promptly in very good condition and are now growing well and providing newts with shelter.

April 17, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Wildlife Pond

I was re-configuring my wildlife pond and needed a few native plants. I picked a 'bundle' and a I am very pleased with the size, selection and quality of the ones I got. Thank you!

April 16, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Easy company to deal with

Easy company to deal with, quick to respond to any query. Knowledgeable about product. Excellent quality plants .

April 2, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

very good quality plants

very good quality plants - well packaged - very responsive team - a definite recommend

April 30, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great online shop

Great choice, easy to use website, good delivery information, quick and helpful customer service. I added to my order while waiting for it to be dispatched, I also queried how to care for one of my plants, both times I had friendly, quick responses.
Lastly, my plants arrived in an excellent condition.

April 1, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 4 out of 5 stars

Ordered some pond plants and was kept…

Ordered some pond plants and was kept updated throughout . One item arrived a little worse for where and despite the fact I failed to take a pic at the time , Lucy at Plants for Ponds , organised an immediate replacement . Great service and will be using again in near future . You get what you pay for and this company does it well

April 8, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great plants

I have ordered from Plants for Ponds a few times and have always been really happy with delivery and the plants. My pond is starting to look amazing.

April 1, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Extremely happy customer

I was thrilled with the quality of plants I ordered to stock my new pond. Lucy was very helpful when I reported that a couple of plants had been damaged whilst in transit. She immediately replaced them and they arrived within a few days of the main delivery. Very satisfied with the quality of plants and customer service. Would highly recommend on all fronts.

April 14, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great customer service

I have made 2 orders now and unfortunately in both cases, the boxes arrived damaged or had clearly been tossed around by the couriers. However, I took pictures and email the company and got almost immediate responses and the damaged plants have been replaced. This is the sort of customer service you rarely see theses days! The plants otherwise have been great and are all doing very well so far in our new pond.

April 28, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Plants arrived on time and in good…

Plants arrived on time and in good condition ready to go straight in my pond.

April 22, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Beautiful, healthy pond plants

My beautiful, healthy, well-packaged pond plants are thriving in my pond. I’m so pleased with them that I’ve ordered more plants from Plants for Ponds. Their communication is great and they are keen to offer advice. I wouldn’t buy pond plants from anywhere else!

April 28, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Excellent Ponds for plants

The plants came well protected ,and we're grown on well .
I'd previously got some plants from another supplier and they were very poor .
The two sets of plants could not be compared ,the Plants for ponds items ,were outstanding and so were the planting instructions.

March 27, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Really good plants!

Have bought from them several times now, they supply consistently high quality plants

April 18, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Healthy plants delivered as per…

Healthy plants delivered as per description
Had a problem with a couple of plants damaged in transit and customer service was really responsive with an immediate replacement
Not cheap but definitely get what you pay for

April 16, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

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