www.plasticsheets.com Reviews 3,330

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 347 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, noting that items are precisely cut to specifications and arrive in perfect condition. Many people are also very satisfied with the packaging, which ensures the products are well-protected during transit. The ordering process is frequently described as easy and straightforward, with a good selection of products available. However, some people were dissatisfied with aspects of the order and delivery service. There are mentions of significant delays in receiving orders, with some customers experiencing long wait times even after paying for express delivery. A few reviewers also reported issues with missing items, incorrect sizes, or damaged goods upon arrival, and some found communication regarding these problems to be lacking.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality of the products, noting... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers found the ordering process... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the fast delivery, with... See more

Quality

Consumers generally express satisfaction with product quality, often describing items as good quality,... See more

Service

People report ambiguous experiences with service. While some customers praise the great price, quick service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have ordered twice from Plastic sheets both times my order has arrived well packaged and complete. The sizes that I ordered were spot on and the blue protector intact. I would have given five star... See more

Rated 4 out of 5 stars

Great products with multiple availability. Only reason I'm not giving them 5 stars is because turn around time for delivery for my orders to reach me is very slow and should be quicker ideally.

Rated 4 out of 5 stars

Read your emails! Ridiculous. Order placed on Monday 12th 19:19. The following day on the 13th at 07:56 I emailed them through the address on their website requesting the order... See more

Company replied

Rated 4 out of 5 stars

Generally good, items ordered were fine, tried to contact them via their “ticket” system but no reply hence 4 stars


Company details


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 86% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Perfect replacement

After a little accident with my original shed window, I ordered a replacement that was cut to size, it arrived in good time and in perfect condition and fitted exactly, I couldn't be happier with my purchase.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Late delivery and missing items

Bought a range of cut plywood with express delivery. There was no confirmation of delivery times and I was ghosted by the business. After asking for a refund, it turned up the next day - 1 week late and missing one of the size sheets I ordered. Still no answer from the business. AVOID.

April 10, 2026
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi Dan,
We are sorry to hear about your experience and sincerely apologise for the issues with your order.
This is certainly not the standard of quality we aim to provide. Receiving damaged and incorrectly sized plywood is unacceptable, and we understand how frustrating this must have been—especially with the impact it’s had on your project timeline.
I have contacted you to confirm the replacement details.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 1 out of 5 stars

Unacceptable - AVOID!

Unacceptable. Don’t waste your time or money.

This has been my worst experience. The quality is ZERO. The plywood arrived scratched, with holes, and completely unusable. I requested 60 cm, but they delivered 62 cm — totally wrong and useless for my project.

On top of that, this caused delays in my work and affected my ability to deliver on time.

I am still waiting for my full refund of £97 after all these inconveniences.

Very disappointing service. Avoid.

March 23, 2026
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi Sony,
We are sorry to hear about your experience and sincerely apologise for the issues with your order.
This is certainly not the standard of quality we aim to provide. Receiving damaged and incorrectly sized plywood is unacceptable, and we understand how frustrating this must have been—especially with the impact it’s had on your project timeline.
I have contacted you to confirm the replacement details.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 1 out of 5 stars

Slow delivery, damaged product & lack of communication

Slow delivery, damaged product & terrible lack of communication.
I ordered 6 small cut to size plastic sheets on 25th Feb. Having heard nothing, I emailed requesting details of a delivery date on 11th March & received a reply the next day saying they’d prioritise the order. It was finally posted on 19th March & arrived on 21st- damaged. The outer packaging was fine so the damage had not occurred in transit. The protective film over two sheets of the plastic I ordered were scuffed all the way through, and whilst one plastic sheet was not noticeably damaged below the film, there are three very obvious scuff marks on the other which makes it unusable. I emailed them on 22nd March, sending photos of the damage & asking for details of how to obtain a replacement for that one sheet, but heard nothing at all back- ironically other than a request that I review the transaction! I sent another chaser email on 31st March regarding the damage & how to get a replacement, but have still heard nothing at all. I’ve spent £16.99 on 6 small sheets of plastic for a project that I am now unable to complete due to the damage & PlasticSheets.com appear to be stone walling me. I held off reviewing the transaction in the hope this could be resolved & I could at least review saying that there had been some sort of resolution which renewed my faith in them- but sadly it appears that this is not going to be the case.

February 25, 2026
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi Sarah,
We are sorry to hear about your experience and sincerely apologise for the delays, product condition, and lack of communication you’ve encountered.
This is clearly not the level of service we aim to provide. We understand how frustrating it must have been to wait for your order, only for it to arrive damaged.
I have made contact with you to discuss how we can resolve the issue.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 2 out of 5 stars

Broken promises and failed to deliver on time.

I ordered some Polycarbonate sheets on the 19th of March so they could arrive before the Easter Weekend to allow me to complete a project. Despite me having to keep chasing them to get any information about my order and being told not to worry I will receive it before Good Friday, I did not. The delivery company are now closed over the holiday period and wont reopen until Tuesday the 7th, which is exactly what I wanted to avoid and why I kept chasing them. I am very disappointed with the service this time as I have used them before and didn't have any issues. I will now consider looking elsewhere after being let down.

April 1, 2026
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi Dave,
We are sorry to hear that your order did not arrive in time for the Easter weekend, and we sincerely apologise for the frustration and inconvenience this has caused.
We understand how important your timeline was, especially as you had planned your project around the delivery and made efforts to chase updates. The order is with DX courier and will open tomorrow (02/04/26). Unfortunately, at this stage we are unable to take any action over the Bank holiday period.
I will contact you to discuss.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 1 out of 5 stars

Lots of 1 Star reviews

Really should of read the reviews prior to ordering, ordered on 20th March, had to chase on 30th March, excuses excuses, will get a priority issued they said...........dispatched on 2nd April, thats not a priority turnaround, they have mounting 1 Star reviews. Think twice and read the reviews prior to ordering.

April 2, 2026
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi,
We are sorry to hear about your experience and sincerely apologise for the delays,. This is clearly not the level of service we aim to provide. I can confirm the order has been dispatched and will be delivered after the Easter Bank Holiday. I will contact you to confirm.
My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 1 out of 5 stars

Ordered 2sheets of polycarbonate on…

Ordered 2sheets of polycarbonate on 15/3/26
Contacted the twice on the phone which was total waste of my time.
They didn’t even returned my call .Please don’t rely on Customer Service all they keep saying is will contact warehouse and that’s it.
I expect a total refund within the next 3 day or will contact my bank to reclaim monies owed.

March 15, 2026
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi Ray,
I’m sorry to hear about your experience and the lack of communication—this is not the level of service we aim to provide.
Unfortunately, there is a delay with the Multiwall product. I’ll come back to you with an update as soon as possible. If a refund is required, I will ensure this is processed promptly.
Thank you for your patience while we work to resolve this.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 2 out of 5 stars

Cut to size?

This was my first time searching the net for cut to size plastic, i ordered 575x375 x3mm thick 1 piece and 330x312 x3mm 4 pieces, none of the 5 pieces i ordered met my size requirements, i have contacted plastic sheets via the “online ticket system” and supplied photo but as yet i have received no reply.

March 17, 2026
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi,
I’m really sorry to hear that the pieces you received were not to the correct sizes and that you haven’t had a response yet—this is certainly not the experience we want for our customers.
Thank you for providing photos through the ticket system. I’ll look into this as a priority and review your case. I will contact you to confirm.
Thank you for your patience while we sort this out.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

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