www.plasticsheets.com Reviews 3,330

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 347 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, noting that items are precisely cut to specifications and arrive in perfect condition. Many people are also very satisfied with the packaging, which ensures the products are well-protected during transit. The ordering process is frequently described as easy and straightforward, with a good selection of products available. However, some people were dissatisfied with aspects of the order and delivery service. There are mentions of significant delays in receiving orders, with some customers experiencing long wait times even after paying for express delivery. A few reviewers also reported issues with missing items, incorrect sizes, or damaged goods upon arrival, and some found communication regarding these problems to be lacking.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality of the products, noting... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers found the ordering process... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the fast delivery, with... See more

Quality

Consumers generally express satisfaction with product quality, often describing items as good quality,... See more

Service

People report ambiguous experiences with service. While some customers praise the great price, quick service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have ordered twice from Plastic sheets both times my order has arrived well packaged and complete. The sizes that I ordered were spot on and the blue protector intact. I would have given five star... See more

Rated 4 out of 5 stars

Great products with multiple availability. Only reason I'm not giving them 5 stars is because turn around time for delivery for my orders to reach me is very slow and should be quicker ideally.

Rated 4 out of 5 stars

Read your emails! Ridiculous. Order placed on Monday 12th 19:19. The following day on the 13th at 07:56 I emailed them through the address on their website requesting the order... See more

Company replied

Rated 4 out of 5 stars

Generally good, items ordered were fine, tried to contact them via their “ticket” system but no reply hence 4 stars


Company details


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

Replied to 86% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good customer service

Good customer service. Order arrived one piece short, easily rectified.
All sheets received accurately cut and well packaged. Will use again.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Replacement shed windows

Easy to order - quick efficient delivery - always kept informed about progress of delivery - made to measure plastic sheets for shed windows. I've measure a sample of the 32 sheets and appear to have been cut accurately in accordance with the measurements supplied

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Good value and great service

I ordered some perspex sheets to replace the shelf in my resin curing light, the flimsy original had warped beyond recognition!
What I received were cut to my exact requirements and in perfect condition.
Really reasonably priced and very prompt delivery.
As I've never purchased something like this before I was concerned that I would find the website and terminology confusing, I need not have worried, it was very straightforward and had clear images along side the descriptions.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Small order

Great people to talk to. The delivered acrylic shelf was packed very well over and above what I was expecting.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered two replacement clear acrylic…

I ordered two replacement clear acrylic sheets, to replace sun and football damaged windows on our garden shed.
The replacements arrived promptly, and I must give top marks for the way they were wrapped and protected.
They were also precisely cut to the measurements I specified. So they were easy to fit into place.
Job done.
But no more football...!

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Small issue with order

Small issue with order
However customer service was great and very helpful
And the problem was sorted instantly
Will continue to use in the future
Good company to deal with

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

Should have read google reviews before ordering

Should have read google reviews before ordering…. A lot of similar problems I had. Order placed on 27th Feb 3026 paid almost half the cost of the sheet for a quicker delivery … promised a refund TWICE… no refund received. Either deliberate or stupidity. I have had to contact my bank to get the money back. A true case of buyer beware.

UPDATE: refund received today but why should it be so hard to get it sorted. One thing you say you have contacted me- ? When? Or do you mean I should contact you? I had intended to re-order once the credited had been received but I have little confidence or reason to believe that it would go better the second time round

February 27, 2026
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hello,
We are sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service we aim to provide.
We understand your concerns regarding the delayed refund and appreciate how disappointing it must be. I can confirm the order has been refunded in full. I have contacted you to discuss.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 5 out of 5 stars

Great customer service

Great website, great description of products. From order to arrival, I was taken care of. Hayley was great at answering questions, quick delivery & have returned as a repeat customer.

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

A very poor experience, avoid this company!

A very poor experience, I would advise anyone reading this to avoid this company.
We ordered some test pieces of acrylic and glass.
Firstly, the order was not delivered on time, in fact it was delivered almost three weeks late.
Secondly, one item was missing from the order.
Thirdly, the glass that was delivered was either dangerously sharp (we paid for polished edges), or had a serial number etched onto it, making them useless for our requirements.
Fourthly, the customer service is abysmal. They either don't answer the phone at all or if they do, they just seem to tell you what you want to hear but nothing actually seems to happen.
We definitely won't be using them again!
I'd also advise people to check on who else they use, as this company seems to operate under more than one name, such as Wanna Ltd.

March 16, 2026
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi,
I want to contact you to resolve the issues you are experiencing. Unfortunately, the review has been posted without any contact information. Could you please contact me and provide the order number?

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 1 out of 5 stars

I have been waiting for my order for…

I have been waiting for my order for over a week and a half. The order was placed on March 4th and was supposed to be delivered on March 9th. Then the delivery date was changed to March 11th, later to March 13th, and now it has been postponed again to March 17th.

This is honestly unacceptable and feels like a joke. Constantly changing the delivery date without properly fulfilling the order shows a lack of professionalism and respect for the customer.

Because of this experience, I cannot recommend buying from this warehouse.

March 16, 2026
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi Marek,
We are sorry to hear about your experience and completely understand how frustrating this must be. Having your delivery date changed multiple times is unacceptable, and we sincerely apologise for the inconvenience and disappointment this has caused.
This is not the level of service we aim to provide, and we take your feedback seriously. Delays like this can sometimes occur due to unexpected issues in the supply chain or logistics. I can confirm the order was delivered on 19/03/26.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 1 out of 5 stars

Terrible customer service. Avoid at all cost.

Ordered bespoke perspex sheet, arrived 5 weeks late and scratched, was offered a partial refund of £50 on 18/12/25 which was accepted by myself. I am still waiting for the refund to arrive despite numerous phone calls and emails, from the first point of ordering to present time I have been given excuse after excuse, emails not responded to and phone calls not returned.
Do yourself a favour and avoid this company, once they have your money customer service goes out the window, they simply don't care! It has been one massive headache over a simple order.
They have basically lied every time I have contacted them.

September 30, 2025
Unprompted review
www.plasticsheets.com logo

Reply from www.plasticsheets.com

Hi Mark,
We’re sorry to read this and fully understand how frustrating and disappointing your experience has been.
Receiving your order late and in poor condition is not acceptable. We can confirm that your refund was processed two days prior to this review being posted. Please note that refunds can take several working days to clear through the banking system, depending on your provider.

My contact details are,
Phone-07976854684 (please call or send me a WhatsApp message).
WhatsApp- https://wa.me/message/QMXKXJMRRTWXJ1
I am available Monday-Friday 09:00-17:00.
I look forward to hearing from you.
Thank you,
Chris

Rated 5 out of 5 stars

Very reasonable prices and very quick…

Very reasonable prices and very quick turnaround. I ordered two sections of plastic which arrived in perfect condition and exactly to size. Also very re-assuring to know that they are very responsive when trying to contact them.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fast, efficient

⭐⭐⭐⭐⭐ Five Stars – Brilliant Service!

I recently ordered from PlasticSheets and couldn’t be happier with the whole experience. My order (Ref: 12000296788) arrived quickly, was well packaged, and the quality of the plastic sheet was excellent.

Everything was cut accurately and exactly as described, which made the job I was working on much easier. The ordering process was straightforward and the delivery was prompt with great communication along the way.

If you’re looking for reliable materials and great service, I’d definitely recommend Plastic Sheets. I’ll happily use them again in the future! 👍

February 26, 2026
Unprompted review

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