playtomic.io Reviews 106

No refunds/vouchers/option to reschedule in case of rain is simply outrageous.

Unfortunately several of my padel clubs just switched over and it’s awful. There is always some kind of glitch. When I reached out to support to try to fix it for a game I signed up for I waited for answers for a rep for 2 hours and then she just stopped responding. As a result I lost money for my game. The app itself is confusing and it’s hard to tell where things are

Just had ‘Thomas’ from ‘NatWest Fraud Team’ (he is NOT NatWest) trying to get me to authorise £200 payment to Playtomic IO! It was a scam from the believable ‘Thomas’ who eventually gave up when he realised I wasn’t going to play ball.

Do not use Playtomic!. We booked and paid for a court via them. There where no available court at the club. Playtomic refuses to refund the money they charged us blaiming the club etc.

I need to get in contact with an human being and not a robot, but that is impossible.Useless customer service!!!!

They've never refunded a deposit for a court booking. Their support is absolutely useless. I provided all the documents they requested (transaction info, bank statement) but they said no, it's not our fault. I highly recommend not to use your bank card when paying for something via this app

This is by far the greediest sports app on the market. Please, whoever has the energy, break down this monopoly that is in charge of this miserable application. UX and UI are horrendous and yet they have the guts to ask 50 eur for a yearly membership.

I paid for a levelling session and it's been over 2 months and still haven't received a level. Playtomic have admitted it's a process issue but have refused to resolve it. Here is a quote: "I want to sincerely apologize for the inconvenience you're experiencing. I understand how frustrating it must be to have paid for a service and not see the results you expected. It's certainly not the experience we want for our valued users, and I'm really sorry you're having to chase this issue."

I've been chasing Playtomic, the club and even the personal WhatsApp number of the coach. Each one blames each other, at this point they've just taken my money and not given what I paid for. I've filed a dispute with Amex.

Unilaterally changed the leveling process so now after leveling you go back to only 50% reliability! which completely defeats the purpose of doing a leveling in the first place! Instead now level wildly fluctuating after every game.

Another cancellation. Another 14 days holding my money.

Shocking. No way of contacting them other than the help chat. I cancelled a court and didn’t receive my £21 back. They keep saying it is refunded and to contact my bank with a STAN number. Called my bank, they need a faster payment reference number for payments within the UK or UETR number for outside which I think this is Madrid. Back onto Playtomic but they just said the same again so looks like there is no hope getting refunds with these guys…

Same as everyone else here- getting scammed by Ray in customer services. I have a pending payment and was booked into a match I never signed up for. He refused my attempts at formal complaints and escalation after ignoring my initial attempts to seek resolution. This company are a bunch of a scammers, and unable to solve even basic customer service issues.

I booked the court and paid my part (13eur).
my mate paid the remaining balance at the court (39eur).
Match ended and I was charged the same amount on the app.
I contacted support Ray (ticket 100065) and they told me that this happened cause the payment had not been recorded within 2 hours after the match ended at the court
So they do not even check with the court (maybe an email/call would do)
I tried to contact the court but no response

Very bad customer service and experience

The app is great and I've always been able to reach customer services for support

Fine when you just want to book a court. As soon as you need a refund or want to complain about something even the chat bot stops replying! Seems to have no customer service at all. Unfortunately my club uses it so I’m stuck with it but it still owes me £40!

I am updating this review to say that 2 hours later I was contacted via email by a real person who was very helpful and managed to sort out why I hadn’t received my refund.

So in summary if you eventually get to a real person, then in my experience (Gill) was very helpful. The process of getting to that point very painful and really needs improvement.

Fraud!! Avoid if possible!!

Reservation placement was failed but still it cost me 47 euros.

After that i found out they didnt had a customer service at all!!!!!! Bye money........

We own clubs and use playtomic which we find absolutely rubbish combined with an attitude of not assisting of which we pay monthly fees for. App often doesn't allow people to book slots which are empty without our knowledge, a constant problem they not fixing and which occurs at multiple clubs costing us money and not them. Backend is super basic and cumbersome to operate when doing any form of competition. Wish other apps would focus here.

Playtomic is a terrible app. I have only used it twice . It has now blocked me from making further bookings and demanded 30 euros !!! Which I do not owe. Avoid if possible

The Aircourt platform in Portugal, which was bought by playtomic, was way better. The process to book a court is not intuitive.

tryed to book a padel-court in Mallorca, but nothing available - for some unknow reason, Playtomic made a withdraw in my account, EUR 35,- and now they are not willing to refund the amount. 0,00 stars from my side - what a way of doing business. What a fake company. Everyone can make mistakes, but when not trying to correct the mistake, then I just say goodbye - will never use this app again.