Plumbing Care Services Reviews 

111
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Little arrogant, item wise billing for materials is inflated and extra items added, work done is not upto the mark. Not recommended as there is less clarity and quality in work.

Rated 1 out of 5 stars

UPDATE. From Marcus. Reading the reviews over the previous 18 months indicates a very worrying change in working practices. With deposits taken and work not started, or unfinished. For my one cas... See more

Rated 3 out of 5 stars

I've had the same experience as everybody below. Calls texts emails what's apps unanswered mid November 24. However, I did have to deal with Paul and Ellen last summer to sort out damage as there was... See more

Rated 1 out of 5 stars

Similar recent experience to Andrew Evans. Previously great service for about 8 years also with installation of two boilers for us. However, recently we have recently (May) paid a deposit of £1000 for... See more

Company details

  1. Home Services

Information provided by various external sources

Qualified 24-hour emergency Bristol plumbers, offering fee-free 1-hour callouts for emergency boiler repairs, gas and combi boiler installation, and plumbing.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

111 reviews

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No recent history of asking for reviews

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1.5

All reviews

(111)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service from this company from…

Amazing service from this company from initial contact to completion of job. I called them in to solve a problem with my elderly father's heating system. They moved furniture to access pipes and put everything back in place (not a plumbing job!). Informed us what they were doing every step of the way so my Dad was aware of what was going on. Care and consideration second to none from these heating engineers. Would recommend them without any hesitation.

July 3, 2020
Unprompted review
Rated 5 out of 5 stars

Quick Heating Repair

Fantastic service. We needed some parts of our heating system fixing. The Engineer came the same day. Honest advice, fair price and very professional. I would certainly recommend Plumbing Care Services.

April 13, 2020
Unprompted review
Rated 5 out of 5 stars

Another great service by Paul & his…

Another great service by Paul & his team at Plumbing Care Services this week. Went above and beyond normal call of duty despite the ongoing Corona crisis to get my boiler up and running and hot water back on. I can echo the previous reviewer who said that they go above and beyond

April 10, 2020
Unprompted review
Rated 5 out of 5 stars

A dedicated team of engineers.

We had been having problems with our heating for a number of years and after several visits from various central heating companies, we had not been able to resolve the problem with radiators not working. When Paul and his team of engineers came from Plumbing Care Services, they impressed us with their knowledge, dedication and determination to resolve the problem.

They have gone above and beyond with their time and issue finding, and as a result we now have central heating system that heats the whole house for the first time in many years. We are delighted with the service we received. The engineers were customer focused and extremely knowledgeable and determined to resolve the problem. We cannot recommend them highly enough if you need your system troubleshooting.

March 20, 2020
Unprompted review
Rated 5 out of 5 stars

All round great service

Customer service from Ellen was excellent.
Paul the heating engineer came the same day, he was very knowledgeable but explained his findings in a way I could understand, and did the same by email. When the boiler couldn't be replaced for a few days, Paul came back late one evening to get the old boiler going again at no extra cost. Thanks

February 3, 2020
Unprompted review
Rated 5 out of 5 stars

boiler service

We had boiler serviced and resolving an issue we had. Very efficient, knowledgeable and helpful! Would recommend.

December 30, 2019
Unprompted review
Rated 5 out of 5 stars

I was very pleased with my home being warm before Xmas after a few years cold

I was very pleased with Paul’s knowledge and detailed manner in which the problem was investigated. I was also particularly grateful that the organisation committed to their promise of completing the work before Xmas, which was clearly a very busy and stretched time for them. My downstairs is now warm again and I’ve tried a couple of plumbers over the last two or so years. It’s made a real difference to how we use our home and how comfortable we are as a family. Many thanks.

December 24, 2019
Unprompted review
Plumbing Care Services logo

Reply from Plumbing Care Services

Thanks for such a lovely review Shell. We're so pleased we were able to help you and I hope you had a lovely toasty warm Christmas!

Rated 5 out of 5 stars

Trustworthy, honest and reliable

Have used Plumbing care services for our rental property for a few years on a repeated basis. I would describe them as trustworthy, honest, reliable AND knowledgeable.

I highly recommend.

Nick

October 16, 2019
Unprompted review
Plumbing Care Services logo

Reply from Plumbing Care Services

Thanks for this Nick and for your repeat custom!

Rated 5 out of 5 stars

I have used Plumbing services on two…

I have used Plumbing services on two occasions and both times have found them to be extremely polite and efficient in carrying out repairs/boiler servicing. They give a first class service and I would highly recommend them.

October 2, 2019
Unprompted review
Rated 5 out of 5 stars

Plumbing Care Services are excellent…

Paul at Plumbing Care Services has given excellent service. Originally, he came to deal with a shower pump that was faulty - he is knowledgeable and used his intelligence and logic to work through the problem. Since then he has come back to effect repairs and replace toilet siphons that were faulty and to service our boiler. We will be using his services in the future.

September 26, 2019
Unprompted review
Plumbing Care Services logo

Reply from Plumbing Care Services

Dear Andy,

Many thanks for such a lovely review. We very much appreciate it!

Plumbing Care Services

Rated 5 out of 5 stars

Efficient and helpful

Provided an efficient and helpful response, the problem was fixed quickly. Excellent communication throughout and invoice issued very promptly as agreed. I was slightly concerned about being asked for upfront card details, but I do understand why this is done. I would recommend them!

September 22, 2019
Unprompted review

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