Plumbing Care Services Reviews 

111
TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Little arrogant, item wise billing for materials is inflated and extra items added, work done is not upto the mark. Not recommended as there is less clarity and quality in work.

Rated 1 out of 5 stars

UPDATE. From Marcus. Reading the reviews over the previous 18 months indicates a very worrying change in working practices. With deposits taken and work not started, or unfinished. For my one cas... See more

Rated 3 out of 5 stars

I've had the same experience as everybody below. Calls texts emails what's apps unanswered mid November 24. However, I did have to deal with Paul and Ellen last summer to sort out damage as there was... See more

Rated 1 out of 5 stars

Similar recent experience to Andrew Evans. Previously great service for about 8 years also with installation of two boilers for us. However, recently we have recently (May) paid a deposit of £1000 for... See more

Company details

  1. Home Services

Information provided by various external sources

Qualified 24-hour emergency Bristol plumbers, offering fee-free 1-hour callouts for emergency boiler repairs, gas and combi boiler installation, and plumbing.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.5

All reviews

(111)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

We had a Bosch boiler fitted and we are very pleased with the service. We received friendly staff and very helpful. Would highly recommend!

September 12, 2019
Unprompted review
Plumbing Care Services logo

Reply from Plumbing Care Services

Dear Maureen,

Thank you so much for such a glowing review. It was a pleasure working for you!

Kind Regards
The team at Plumbing Care Services

Rated 1 out of 5 stars

Unfortunately i had a very negative…

Unfortunately i had a very negative experience with this company. I used them to remove 2 and install 4 radiators, which I supplied. This took 8 hours, and they billed me almost £1000 for the days labour and about £50 worth of parts. When I queried the bill and complained it was excessive they did reduce it but I still paid over £500 for the day's work. They said that because of that there would be no warranty on their workmanship. Within 2 months I had a leak, which they did fix "as a courtesy" and now 2 months later the towel rail is coming off the wall and they are refusing to rectify. So i still paid over the odds and had a fail rate on 2 of the 4 installs. Not good enough. Only use if you don't mind paying over £80/hour for iffy workmanship

August 22, 2019
Unprompted review
Plumbing Care Services logo

Reply from Plumbing Care Services

Unfortunately the work undertaken 10 months ago for this customer was not under guarantee as she refused to pay her bill in full upon completion. The amounts have also been overstated for dramatic effect.

Please be assured that we offer highly qualified, professional engineers with transparent billing. We offer thorough after care for all our paying customers including same working-day service for the length of any warranty provided and I urge anyone reading this review and our response to read all the other good reviews we have so that they can get a real feeling for the kind of company we are. 

Rated 5 out of 5 stars

Brilliant, no one else would do.

Friendly, efficient, brilliantly prompt to respond and an amazingly quick and professional service to fix the problem completely. I've recommended PCS to all my family!

July 13, 2019
Unprompted review
Plumbing Care Services logo

Reply from Plumbing Care Services

Dear Annabel,

Many thanks for recommending us we very much appreciate all your kind words! We hope all has been well with you since our last visit.

Kind Regards
The team at Plumbing Care Services

Rated 5 out of 5 stars

I hadn't used this company before but…

I hadn't used this company before but was extremely pleased with both the thorough way the service was carried out and the professional way the engineer took time to explain exactly what he had completed before he left. I would definitely use this company again.

July 11, 2019
Unprompted review
Rated 5 out of 5 stars

Our experience with Plumbing Care…

Our experience with Plumbing Care Services was excellent.

I had to re-arrange our boiler servicing due to a last minute scheduling change and they were very accommodating.

Michael, the engineer who serviced our boiler was very friendly and professional. He even identified an intermittent fault I had mentioned and fixed it on the day.

Highly recommend. Will use again in the future.

June 14, 2019
Unprompted review
Rated 5 out of 5 stars

First class Plumbing service

I came across Plumbing Care Services a couple of years ago, and I am glad I did.
I have used them on a number of occasions, both for myself, family members and my customers, and will always use them in the future.
PCS provide a very professional, prompt, and competitive service. There work is very neat and tidy and there Customer Service is on a par with John Lewis. Highly recommended.

June 4, 2019
Unprompted review
Rated 5 out of 5 stars

We cannot fault Plumbing Care Services

We cannot fault Plumbing Care Services. Ellen in the office was extremely helpful on all the occasions I contacted the company. Paul and Michael the engineers, were very thorough, gave us excellent advice and having fitted a new boiler, left the house clean and tidy. Will definitely use in the future.

May 16, 2019
Unprompted review
Rated 5 out of 5 stars

I was very pleased with the…

I was very pleased with the communication and the response of the plumbing care team they were very professional and very polite I would recommend this company to family and friends ,
A high standard of work

April 3, 2019
Unprompted review
Rated 5 out of 5 stars

Couldn't have wished for better service

I had a very prompt call back from my initial online query, and the lady in the office answered all my queries, after getting in touch with one of the engineers. The job itself was carried out the following day, and I was given a two hour time slot as to when the engineer would arrive. He was a little late, but I did have a call to say that this was the case. The job itself (replacing a central heating controller) was done speedily and efficiently and the requested advice on replacing the system was thorough, with all questions answered.

March 15, 2019
Unprompted review
Rated 5 out of 5 stars

Great, speedy service

This was the first company I contacted when my boiler broke and I didn’t need to go any further. Service from start to finish was brilliant. Got the job done very quickly and accommodated my appointment time. Ellen on the phone and engineer were very efficient and friendly. Would not hesitate to recommend.

March 12, 2019
Unprompted review
Rated 5 out of 5 stars

All good

All good! Turned up when thy said they would. Did what they said they would and were clean and efficient. Would certainly recommend them.

March 11, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look