PlumbNation Reviews 29,978

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 617 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent pricing and competitive rates for a wide variety of high-quality products, often finding items significantly cheaper than elsewhere. The ordering process is consistently described as easy and straightforward, with many appreciating the user-friendly website. Reviewers also highlight the fast and efficient delivery service, with products often arriving quickly and in good condition, sometimes even the next day. The overall service is frequently commended for being reliable and trustworthy, leading many to express their intention to use the company again. However, some customers also noted issues with delivery, experiencing delays beyond the promised timeframe or receiving damaged items. A few other people also felt that customer service was unhelpful when dealing with faulty products or returns, sometimes referring them directly to manufacturers. There were also instances where products arrived with missing parts or did not match the specifications on the website.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Product

Consumers find product to be positive, often praising the wide range, competitive pricing, and good quality... See more

Price

Reviewers consistently express satisfaction with the pricing, often finding items at competitive or bargain... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent, superb,... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gorgeous composite sink top & brushed nickel mixer tap. All arrived quickly & well packaged. Excellent pricing on products & a good variety of styles. John W was a great delivery guy. I would highl... See more

Rated 5 out of 5 stars

Excellent web site with a large range of useful, high quality products at competive prices. Fast delivery. Arrived in first class condition. Worked perfecctly as specified Very pleased indeed.

Rated 5 out of 5 stars

Amazing! One phone call - made at 10:35 Thursday ... and the product was delivered at 15:20 the following day! Incredible, because the manufacturer / importer offered a 7-8week delivery date. AND... See more

Rated 5 out of 5 stars

Ordered a boiler time switch from PlumbNation. Very easy to locate correct part, arrived on time and works a dream. All this and the price was actually very competitive also. Second time I’m using thi... See more


Company details

  1. Plumber
  2. Bathroom Remodeler
  3. Fireplace Store
  4. Boiler and Heating Service

Written by the company

PlumbNation is an innovative leading retailer of plumbing and heating supplies, including boilers, radiators, bathrooms and much more. PlumbNation provides the very best quality products at the most competitive prices possible anywhere in the UK. PlumbNation's safe and secure website has been specifically designed to offer a quick, easy and informative shopping experience.

PlumbNation Plumbing & Heating Supplies

Written by the company

Express Delivery
Available on eligible items.
Safe & Secure Payments
Trustworthy SSL security keeps online payments safe.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

30K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Over and above - The Ultimate Professional

Recently ordered a large radiator from Plumbnation, really big and awkward to manoeuvre and when the plumber eventually came to install we found it was badly damaged.
I called and spoke to Shakeel, I could not have wanted to speak to a more polite, helpful, empathetic person. Shakeel was so very thoughtful and arranged a replacement plus a courier to collect my damaged radiator. Plumbnation are very thorough with their customer service, they call and check all is ok if you have emailed or called previously about your item.
I fully recommend Plumbnation as they have gone over and above sorting out my radiator, even though it was slightly out of the window of letting them know if there were any issues.
Shakeel, you have no idea how much your help has been and I will certainly recommend Plumbnation because of your professional and personable manner. Thank you so very much.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

PlumbNation the plumbing company to go to first.

Came upon PlumbNation when looking for a specific bathroom waterproof wall board for a bathroom/shower room upgrade, great price and a lot less than other well known companies that sell the same make, wall boards delivered on the day and time they were scheduled to arrive, what more can one ask for.

April 30, 2026
Rated 1 out of 5 stars

we bought goods from you good service…

we bought goods from you good service until we had to send back one wrong item, it has taken you 3 weeks to collect and still no money back we spent almost 5k

May 5, 2026
Unprompted review
PlumbNation logo

Reply from PlumbNation

Good afternoon,

I have tried to request further details via Trustpilot so I can get in touch directly to resolve this with you.

I hope to hear from you soon, or, alternatively, please update your review to include the order number and I can take it from there.

Best regards,
Abigail
Customer Service Director

Rated 1 out of 5 stars

The timer supplied with the boiler is…

The timer supplied with the boiler is faulty and does not work (does not even power up). I suspected something was wrong from the start, as the instructions in the box looked used, which now makes me question whether this unit had already been returned by another customer.

Trying to return it has been a terrible experience. Your system asks me to contact Vaillant on a premium-rate number. Why should I incur any further cost for a product that was defective from the outset?

Your online chat service is equally unhelpful. After waiting for over an hour with no response, I had no option but to give up.

HOWEVER, the following day, after speaking with Plumbworld and their Quality Department, the matter was resolved quickly and professionally with a full refund, an apology, and assurances that the root causes would be addressed. I would happily deal with this company again, because when issues arise, it’s the quality of the resolution that truly matters.

May 5, 2026
PlumbNation logo

Reply from PlumbNation

Good afternoon,

I have tried to contact you regarding this and hope to hear from you soon.

Best regards,
Abigail
Customer Service Director

Rated 5 out of 5 stars

Good fast reliable service

Good fast reliable service. Kept me up to date with delivery times. Were very efficient and helpful in issuing a refund when I ordered the wrong part and promptly despatched the replacement.

April 29, 2026

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