PlumbNation logo
Visit website

PlumbNation Reviews 29,978

•
TrustScore 4.5 out of 5

4.6

Plumber
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 617 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent pricing and competitive rates for a wide variety of high-quality products, often finding items significantly cheaper than elsewhere. The ordering process is consistently described as easy and straightforward, with many appreciating the user-friendly website. Reviewers also highlight the fast and efficient delivery service, with products often arriving quickly and in good condition, sometimes even the next day. The overall service is frequently commended for being reliable and trustworthy, leading many to express their intention to use the company again. However, some customers also noted issues with delivery, experiencing delays beyond the promised timeframe or receiving damaged items. A few other people also felt that customer service was unhelpful when dealing with faulty products or returns, sometimes referring them directly to manufacturers. There were also instances where products arrived with missing parts or did not match the specifications on the website.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Product

Consumers find product to be positive, often praising the wide range, competitive pricing, and good quality... See more

Price

Reviewers consistently express satisfaction with the pricing, often finding items at competitive or bargain... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent, superb,... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gorgeous composite sink top & brushed nickel mixer tap. All arrived quickly & well packaged. Excellent pricing on products & a good variety of styles. John W was a great delivery guy. I would highl... See more

Rated 5 out of 5 stars

Excellent web site with a large range of useful, high quality products at competive prices. Fast delivery. Arrived in first class condition. Worked perfecctly as specified Very pleased indeed.

Rated 5 out of 5 stars

Amazing! One phone call - made at 10:35 Thursday ... and the product was delivered at 15:20 the following day! Incredible, because the manufacturer / importer offered a 7-8week delivery date. AND... See more

Rated 5 out of 5 stars

Ordered a boiler time switch from PlumbNation. Very easy to locate correct part, arrived on time and works a dream. All this and the price was actually very competitive also. Second time I’m using thi... See more

Company details

  1. Plumber
  2. Bathroom Remodeler
  3. Fireplace Store
  4. Boiler and Heating Service

Written by the company

PlumbNation is an innovative leading retailer of plumbing and heating supplies, including boilers, radiators, bathrooms and much more. PlumbNation provides the very best quality products at the most competitive prices possible anywhere in the UK. PlumbNation's safe and secure website has been specifically designed to offer a quick, easy and informative shopping experience.

PlumbNation Plumbing & Heating Supplies

Written by the company

Express Delivery
Available on eligible items.
Safe & Secure Payments
Trustworthy SSL security keeps online payments safe.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

30K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

All was ok apart from delivery

All was ok apart from delivery. Delivery stated 1-2 days but was 4+ I sent several emails and answers & replies not relevant nobody answered phone calls.
Next time I will find somewhere where I can purchase over the counter.

April 27, 2026
Rated 5 out of 5 stars

Amazing!

Amazing!
One phone call - made at 10:35 Thursday ... and the product was delivered at 15:20 the following day!
Incredible, because the manufacturer / importer offered a 7-8week delivery date. AND a a higher price!
So, well-done PlumbNation.

April 24, 2026
Rated 1 out of 5 stars

Cancelled after 22 days

Ordered solar panels on the 1st said delivery in a few days. They kept pushing back the delivery date every time I chased and after 22 days they just cancelled the order. Prices have all gone up, feels like they cancelled as the price I was paying became to cheap.

April 22, 2026
Unprompted review
PlumbNation logo

Reply from PlumbNation

Good morning,

I am so sorry about this - I have tried contacting you regarding this and I hope to hear from you soon.

Best regards,
Abigail
Customer Service Director

Rated 1 out of 5 stars

Discontinued

Showing 90 items in stock at point of order, and when chased 3 days later they say this item has been discontinued. When would I have found out ? Ridiculous.

April 21, 2026
Unprompted review
PlumbNation logo

Reply from PlumbNation

Good afternoon,

I am so sorry about this - I have tried to request your order details via Trustpilot but have not been successful.

If you are able to update your review to include the order number this will then allow me to look into it for you.

Best regards,
Abigail
Customer Service Director

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look