PlumbProud Reviews 

Haaris came to fit the boiler at 2 pm after been let down by previous engineer . He was lovely and friendly helpful young lad. Accredit to your company.

Harris did the annual service cleaned the magnetic filter

Harris was on time very polite and efficient

Harris came early in the morning was punctual and sorted the filter out .

Amazing service from start to finish, booking was easy, constant communication and updates, the engineer was punctual on the visit and all set to go, got straight to work, super tidy, very friendly to talk to, very knowledgable and did a fantastic job. Thank you so much Robin and his colleague.Really appreciate your hard work. Would highly recommend them both. Brilliant service all round.

Service was done by haaris he cleaned out the magnetic filter did a very good job

Harris came on time to do my annual service fantastic lad explained to me how to use the controls

This company does not fulfil its obligations to ensuring their installations are working once supplied and fitted. Their customer support team fail to send engineers to make remedial repairs as requested by their customers.

I had to bring in an independent electrician to sort out the wiring problems and I’m having to pursue reimbursement via legal process.

I have reported to GAS SAFE a problem which i have had with this company. They are coming with the "engineer" tomorrow to look at my installation.

I bought a boiler from this company and agreed to pay 50% prior to the installation and 50% after.
I gave photo's and a description and agreed to switch from a standard boiler to a combi. A price of £2900 was agreed (i'm told that this is grossly overpriced) Worcester Bosch Greenstar 2000.
when the engineer arrived on fitting day, he took one look at the boiler and said "i cant fit that" as it is a significant amount of pipework and that he would "damage my floors which would never be the same again". He phoned Plumbproud and they called me asking for an additional £1500 which i refused to pay. They then asked for me to have another boiler - a standard boiler and not a combi which they had told me was best for me.
Whilst i was awaiting the boiler to be delivered, i checked on Companies House for the company. I know it was a bit late after i had paid for it but there are several companies (franchises) one of which was listed at the same address as the company who had dissolved in March 2023. I was really concerned at this point.
The limited company is still in existence and operating from the company address.

Plumbproud wanted £2900 for the second boiler which i know from having priced up several standard boilers beforehand was very expensive. However bear in mind that I had already paid this company 50% downpayment on my previous contract.

Plumbproud have advertised this boiler at £2000 supplied and fitted or within 5% of this amount. By my reckoning, this should be a maximum of £2100!

I agreed to pay a higher amount before I had seen what they were advertising it at. when i challenged them about it, i was told that it was agreed at a higher price which was "already discounted". Not according to their own website it wasnt!

The next fiasco occurred when the fitter came and fitted my boiler. It doesnt comply with Worcester Bosch manufacturers installation regulations as the filter, installed at the top of the boiler, is installed completely contrary to the instructions.

Additionally, a condensate pipe has been pushed into the soil about 15mm away from my exterior wall and stuck in with cement. This is contrary to Building Regulations which require a soakaway unit away from the house footings which would be damaged by the shoddy installation. I waited 30 days, the statutory maximum time for the company to notify building control at my local council which, unsurprisingly, has not been registered.

I was informed that if i wished to sell my house, I would be liable myself to be prosecuted as I am unable to provide the Gas Safe installation certificate which confirms that it complies with Building Regulations.

Additionally, the system was not drained, just lazily switched off the water at the mains, it wasn't flushed, i did not get a programmer controller nor an analyzer test, none of my radiators were bled, no valves were installed but the paperwork was signed off as completed. I asked the installation engineer to check my radiators as they werent heating up. He said to turn off all the upstairs radiators and only run the downstairs ones.

If you have any concerns, please contact GAS SAFE, notify your local council building control department, contact Worcester Bosch and, in my opinion, do not consider using this company for your central heating system.

This has so far cost me four days absence from work (I don't get holiday pay) but to be fair, i would have taken one day off had i had a trouble free installation.

The boiler which i originally ordered is still sitting in my garage uncollected. The independent installation engineer wanted to take this away, which i declined.

BE VERY CAREFUL. CHECK WHAT YOU HAVE HAD INSTALLED AND ENSURE YOU HAVE THE LEGAL CERTIFICATION FOR THE INSTALLATION.

Haaris came to do the anual service after been let down by 3 pervious engineers for service. Haaris is a credit to the company.

Harris came to to do the annual service also re sealed the vertical flue and did a fantastic job of sorting the problem out .
He was extremely professional. Straight to the point.

Dr Amoah

Just had Harris to do my yearly service. He was on time, knowledgeable and came across very competent. Just like to say thank you. Also like to thank Freya who was very polite and helpful with booking my service.

Agreed to have a boiler fitted by PlumProud, was asked to send in pictures of my boiler and setup so there was no surprises for the engineer. The engineer arrived and said he need to cut out a huge chunk of my wall to access my pipework. Not a problem when I asked if he would be repairing the damage he would cause or if someone else would come to do that he said no I would be responsible for repairing any damage caused by himself during the install of the boiler. I said this was not acceptable and would not be proceeding with the new boiler and would like to cancel. I was then told that I would have to pay a cancellation fee to cancel 😞. On what planet does anyone think this is acceptable!! When I spoke to Jacob on the phone he was rude and arrogant and spoke to me like I was a 2 Yr old child. Take my advise and avoid at all costs will damage your property and refuse to make good on the damage they cause

Harris and Adam came on time to fit the boiler, fantastic job

excellent service by the two guys from Coastal Heating Services Bridlington - very tidy and professional - they took away all of the packaging and old boiler - I could not praise them enough for their good manners and helpfulness

Initially I was quite worried about using a company that I wasn't particulary familiar with, however from start to finish the experience was fantastic and stress free! The sales team were very personable and listened to my exact requirements despite me not knowing too much about boilers, and after being let down by another company my new boiler was installed the very following day with no issues, Gavin was friendly, professional and extremely tidy. I had hot water and heating by the end of that day, he even stayed longer to talk me through using the new hive controls as I'm not very technical which I really appreciated. I would definitely recommend to others, thank you again :)

Couldn't be happier with my boiler installation, all the office staff were amazing, finding me the best boiler for my property and the engineer Keith was on time, talked me through the whole process and made sure he left everything clean and tidy. Thank you so much for doing such a good job Plumb Proud I will be telling all my friends and family about you!

Just had a new boiler fitted by Harris ,he did an absolutely fantastic job,worked in a very clean and tidy way and was very pleasent .he is a credit to your company .

The lady that I spoke to about installation a new boiler was helpful in every wat

No lengthy phone queues, boiler install done to a high standard, can’t say a bad word about them, would 100% recommend