www.plunger.uk.com Reviews 222

Scam, Scam, Scam
My wife called them , they force the sale, so my wife made the booking.
They turned up, and spend 5 mn to fix the toilet.
My wife payed £ 700,00. 5mn???
So i look at the ''Invoice, they scrabbled a name, and when i call the office, the line if poor we do not understand you, I call back, asking to email me the full invoice details, the ask me for the post code. ''yes Sir we will send the email right aways, few hours later nothing, I called 3 time same storie.
And today we checked back of the toilet, the simply put toilet paper around the stop the leaking, Mc Giver still ???

Plunger.uk.com
is asking me to remove my review. no
I call them 3 time to send me an invoice, every time the staff assured me they will send me the invoice later in afternoon. Ofcourse, they never send me the invoice to be continued.
They are so unprofessional, they put toilet pepper to fix the problem hahahahahahah, Sad but mad me smile
£ 700.00 toilet paper
Amen
This week I had real technician coming to asses the work the Scam Plunger.uk.com have ""done"'
total job worth max £ 250.00.

Do Not use Punger.uk.com 100% scam.
Still waiting for the invoice so funny,
To be continue..... Next step!!!

Plunger were booked by my 85 year old mum to fit a replacement dishwasher. They ended up charging her over £320 for installation including some completely unnecessary plumbing work. DIshwasher wasn't secured to the surrounding units and tipped forward whenever the door opened. Contacted them three times for an explanation but no response.

This company is a scammer. I was quoted £50 + VAT for a boiler check up. Although my boiler was almost new and I don't think it was something serious the engineer told me over the phone (I'm a landlady) that a new valve needed to be installed there and then and that it would cost £265 or thereabouts. I was told it would have a 24 month warranty and that I would get a detailed invoice with description of the work done and the part that I was going to be charged for. The work was done in less than half an hour, and I was never sent a proper invoice nor warranty, nor description of the new valve so I could for example look up the market cost for it. Everytime I called to ask for this information, Scott (the dodgy receptionist) promised he will do it and quickly hung up the phone - three days in a row. A week since the work was done and £400 taken from my account and still no sign of the warranty and no proper invoice with job description. Dodgy and unprofessional.

My boiler wasn't working - a simple lack of pressure which I was unable to rectify as the filling loop had been removed by landlord. I had no heat or hot water and a sick child - plus temperatures had dipped (it was early March) and despite promises by landlord to send an engineer out, I was still waiting after 3 days. In desperation I called Plunger. I was quoted £110 + VAT over the phone, which seemed fair enough. They arrived the same evening as promised (great) and said that the price would be £346. I feel stupid for paying so much, especially as it wasn't even close to the quote. I can't fault the work, they fixed the problem quickly and the boiler still works, but it was s simple fix (took ten minutes max). I asked for a receipt and was told that this would be emailed to me - they even made a point of taking my email address, but surprise surprise, 3 weeks and 3 phone calls later I am still waiting for one. I doubt that it will ever materialise. I stupidly paid cash as well. I didn't read the reviews before booking - again, my own fault, I wish I had.

These guys twice failed to return calls as promised after not turning up to carry out a service as arranged.

Very poor service.

Had these back to do some plumbing work in my new bathroom. Very happy with the work can always rely on them to do a good job. Thanks guys!

Fantastic service would highly recommend had an issue with my boiler engineer was very professional and polite and solved the problem in no time will definitely use again

Like many, I read the reviews of this company after I'd paid for the job; which by the way was fine. The plumber was efficient. But the pricing policy would make a market trader blush. I felt stupid for paying too much. This is how it worked .. (for me):-
I had water seeping from a toilet cistern which was overfilling. The urgent issue was not to flood the flat below.
I Googled "Plumber London SW9" and one company stood out. Plunger offered "Fixed price repairs £65" Bingo !
I called, and a very very good customer service person took my call. Very sympathetic, and could get a plumber on site within 4 hours... for £110 + vat (£132)
You know what? I went for it. It was completely clear and above board. Not a call out charge, but a possible fix. Not £65, of course, but it all sounded so efficient, and flooding the flat below could be avoided. I said yes.
Three hours later the very charming customer services person called me again. The plumber had been held up on a massive job, and could he visit tomorrow instead? I wasn't so happy, and said so. So I was offered the, ahem, discounted rate of £85 + vat to keep me on board. I said yes.
Of course, it was all immaterial. The super-charming Customer-service person had advised me that the prices quoted only applied "if the problem could be fixed with the odd seal or so"... and of course it couldn't be.
I was called again. The plumber was 'on site'. The problem needed some parts sourcing. That could be done. The price would be £385 + vat. That is £462 to you and me. Wow!! But the plumber was, indeed, on site, the flooding of the flat below could be avoided, the customer services person was so lovely... sod it.. I went for it.
And felt stupid afterwards.
So to sum up.
An efficient job. But an outrageously expensive pricing policy that takes advantage of emergency situations. and reading these reviews it has happened again, and again, and again.
And it is very suspicious that vast majority of the positive reviews are from people who have only posted one review!! Ouch.

Used plunger a few times and had no problem at all always done the job at a reasonable price and the work was always done to a high standard .

I have used Plunger numerous times and never had a problem.
Always on time and work finished to a very high standard. Very reasonably priced as well for London.

Avoid if you're after a reliable company - Booked a plumber who was unable to attend on that day allegedly due to storm Eunice. Rebooked for the next day first thing in the morning. Again failed to attend. Phoned and was told he is on his way to me and will be no longer than 30 minutes. Phoned them back several hours later and told them not to bother and booked another plumber elsewhere.

I wish I had read these reviews before booking Plungers to do work for me. They charged me £418 for a "report" which was supposed to have images and diagnostics for a lead that was presenting on an interior wall. Repeated attempts to contact them have gone unanswered, and when I tried to phone, like so many others have shared her, they put me on hold and simply the phone down on me - 10 times! I've never been so ripped off in this country. Don't make the same mistake - avoid them at ALL costs, there are good people out there, these are not them!!

Steer clear of these scammers!!! I am disabled and our boiler broke suddenly. Needed it to be fixed asap as it’s winter and these guys literally took our money then pretended to go out and buy & install new parts! The boiler is still broken obviously as they didn’t actually do anything to fix it, and they are ignoring our calls asking for them to come back. Will now have to shell out more money to actually fix the problem - and have been without heat for days extra.

Had a boiler problem, rang them, booking made easy.
Andy rang me on the day. Arrived when he said he would. Very nice, very professional. Full covid guide lines followed and got straight to work.
He managed to answer any questions or concerns I had, with no worries. He found the problem soon enough and he even explained what it was. Gave me some choices, and I agreed to get a quote for further repairs.

All with in one hour.

Excellent service. Exactly what I wanted.

Thank you.

PlumbForce Direct LTD and Plunger LTD both companies I believe are owned by the same person Stuart Hall and managed by his son Scott Hall and in my opinion are the worst plumbing companies I’ve ever worked with or dealt with! I never ever thought I will be screwed for ££££ of pounds by an English company here in UK in the 21st century but it looks like you can never say never… I’ve worked with these two companies for around 2 months as a subcontractor and to be honest I never had such a bad experience with any company so far. The main reason I’ve quit from this company is because in my opinion they are very expensive, they charge too much, I felt like they are ripping people off… I mean to charge £414 for a kitchen tap? Seriously…? The worst part of all is that I, as a plumber had to deal with the customers bad feelings, disappointments towards the company’s charge services. I felt very bad for this woman as I’ve seen how bad she felt and how worried she became after finding out the price of the kitchen tap replacement (£414), I think she used 2 cards to pay the bill but I’m not sure. It’s a horrible feeling and I said I don’t want to be an accomplice to all this so I’ve quit very soon after this experience with that woman. I had many other customers being disappointed on the company because of the expensive charge or the miss communication but none of them affected me so bad like this case with the poor woman paying £414 to replace a kitchen tap (with a new one included in the price), it was too much for me so yeah, I’ve quit from the company and then the nightmare started for me…
Not only that when it came to get new jobs or make a parts order or take a phone payment was almost always impossible to get in touch with Scott or anyone else at the company when I really needed them, I always had to wait and wait until they called me back, so not only that they are not professional from this point of view, they were also paying me late, the payslip which I had to always chase and still until this day I didn’t received all them, were looking like someone who didn’t knew or just learned how to use Excel, very unprofessional but the matter in this cause is the change in behaviour after me giving to Scott Hall (the Operational Manager) which was the person I’ve worked with regarding jobs, materials, payments, etc., give him my 2 weeks’ notice as per contract. So yeah….after giving them the 2 weeks’ notice as per contract, they stopped giving me anymore job, none, zero! So they kept me home for 2 weeks without any work or money! I’ve wrote to ACAS regarding my situation and when they tried to call Scott he was hanging the phone in his face, twice not even once! So imagine, if they are so disrespectful with the ACAS conciliar then how do you think I’ve been treated? I called the office from a few phone numbers and the company blocked all those numbers so I can’t reached them! Now I’m just going to leave ACAS to try and get my money from them as I have contract signed with them, invoices, etc., and still they are not willing to give me the thousands of pounds they owe me and if it doesn’t work with them I’m going to sue the company myself! Simple as that! I fed up of this incompetent company’s and people!

Truly diabolical service. They replaced three parts of our boiler, each time charging us before they did any work - it took 3 days of tears and frustration including having to call our gas provider to check the gas into the house was working, because they were trying to find any excuse beyond their own poor work for why they couldn’t fix our boiler. The ordeal cost us thousand of pounds and stress in the run up to Christmas - only resolved at 5pm on Xmas Eve.

Avoid like the plague, they will keep replacing parts, at huge expense, in the hope that something will work with zero understanding of how boilers actually work.

Diabolical!

Called Plumbnation (Plunger must be same company as bill came in as Plunger ltd ) to attend emergency heating call out because my own engineers were busy. Had call a few hours later to say they were on site and the heating system needed a new motorised valve. Ask if they could replace it while on site person replied they would have to come back, asked how much to change replied around £1700.00 Told him i could change a motorised valve for less than £300 and did he know he was talking to a mechanical engineer and we are a M&E
contractor. Told him to pack up and leave site. Had a call a few minutes from Plumbnation a few minutes later and person said that because we are in the trade he could offer a discount it could now be done for £700.00
Unbelievable. Had my own Boiler engineer attend the following day. Motorised valve working fine Fault found radiator theremostatic valves had been turned off by cleaners. Called Plumb nation for explanation said they would investigate and call back. You can guess i am still waiting.

Total scam called in to check my boiler not working the technician checks the boiler pretending to be a professional using his tester comes up with a lie to say the main PCB board faulty quoting £400 +£120 to replace it. Suggested I should replace a new boiler
Called another company over the phone guided me to check the diagnosis turned out to be the fan I replaced it the boiler started working £50
I am thinking of replacing the boiler soon but not with guys pathetic liars

Called at 9am. Assured that someone would be on site between 12 and 2pm. No show. Chased at 2:30 and 4:30 each time being assured that someone would call back and didn't. Finally at 6:30 got a text message after another chase to say they couldn't attend. Obviously too late to find anyone else. Awful communication. Awful service. Avoid.

Finding a plumber, especially someone you don't know, is a scary process. The entire staff, from the receptionist (sorry I don't know their actual title) to the customer support people that helped me make my decisions, to the installers/plumbers who arrived on site - all were very professional, prompt in notifications, and delivered exactly what was promised with no surprises and very efficiently. I have them on speed dial now!