Their ads on social media instantly subscribe on their service when you click a link If you accidently click the link(which is huge) they automatically link your phone number and subscribe it... See more
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See what reviewers are saying
This PM connect service was added to my Vodacom SA bill without my consent. Please do not tell me about 2 factor authentication Sarah, I did not accept these charges and I’m dead sure because even whe... See more
Company replied
There was no 2 step verification for this. Like I accidentally would do a 2 step verification for something I don't even know about. Now you expect to call your helpdesk? I have no knowledge about a... See more
Company replied
like others charges added to my bill without my consent or knowledge under a fake service called 3pointer.tv, so far seems to be mainly 3 mobile customers, same on them for allowing this. For uk victi... See more
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Company details
Information provided by various external sources
Lifestyle and sports content from the world's biggest brands - all streamed directly to your mobile phone. For FAQs and to manage your subscriptions, please visit our customer support website: https://mobilechargesupport.com/ Thank you for taking the time to leave a review. Your feedback is important to us. We learn from your comments and use them to develop our products and improve our service. To speak to someone to resolve your queries please call our friendly staff on 0333 212 4617
Contact info
Birmingham, United Kingdom
- www.pmconnect.co.uk
1.2
Bad
100 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Scammers, scum of the earth.
Scammers, avoid at all costs (if you can).
It's not possible to give no stars. Read the other reviews!!
You may not know you are being charged for a service you didn't sign up for and don't use. I didn't sign up in August 2019 (when they said I did) AND I haven't used the service, I didn't even know who they are, yet they have robbed me of £240 which I will be getting back! I'm absolutely fuming. Vodafone (who take a cut from this scam) have already offered me £75 which to my mind smacks of guilt. I've been with Vodafone for +25yrs and I feel like they have been taking the P*ss out of me as well as PM Connect. PM Connect, you may as well save us all the hassle of court proceedings and refund me now co's I'm not dropping this. The money (which I will get back) will go to a charity.
February 16, 2021
Unprompted review
Reply from PM Connect
Good Morning Mr Cunnington,
Thank you for your review. I can see you are already in conversations with our Customer Care team, who I am confident will work with you on your concerns.
I can assure you we are fully regulated company who offer a multitude of digital services. We are passionate about ensuring our customers are protected, and to do this we ensure a secure 2 step subscription process, with a free trial period and a confirmation SMS with details of the subscription along with options to cancel at any time.
In addition to a secure set up we ensure we regularly remind our customers with a monthly SMS to advise they are still subscribed, and again an option to cancel at any time. You will also have seen the item on your monthly Vodafone bill to ensure customers can see what they are subscribed to.
Kind Regards
Michelle
This company is operating borderline…
This company is operating borderline fraud. They trick mobile users into so-called subscriptions where they withdraw money without your knowledge. They call it subscription but the consumer is not aware of this. They should be stopped. Their service GamesHub is one of these so-called subscriptions. Also other services with Astrology, games, and so on. They have hussled money from old people not knowing how they came to be a so-called subscriber, and not knowing how to stop the withdrawals from their phone service bills. Highly unethical and in my opinion fraud.
edit: The response from PM Connect is not correct. They do not operate with a two step confirmation process. I have yet to see any legal documentation or agreement where I have accepted any terms or conditions. Also the amount is shown in my phone bill one month after the withdrawal. And by the time you realise you have been scammed into this, they already have withdrawn for a second month. Claiming you've had the opportunity to stop the service at any time. Well no, you dont have that opportunity BECAUSE YOU'RE NOT AWARE YOU HAVE BECOME A SO_CALLED SUBSCRIBER!! So no, this is not acceptable PM Connect. Keep telling your selv what a good service you provide, but you are in fact robbing elderly and other people on a daily basis and calling it legal. You should be ashamed!
February 11, 2021
Unprompted review
Reply from PM Connect
Good Morning KariAnne,
Thank you for your review.
I can confirm that our subscription process is inline with all regulations, and we do everything we can to be clear to our customers what they are subscribing to. Our adverts are clear as to what the service entails, how much it costs, and how the subscription is paid via Direct Carrier Billing (DCB).
We ensure that all our subscriptions have a secure 2 step process, and we confirm with a welcome message giving details of the subscription, the cost and how to cancel at any time. This is followed by monthly reminders, and of course is clearly displayed on the customers bills.
Kind regards
Sophie
FRAUDULENT COMPANY. SCAM!
This company deserves no stars! Absolute fraudsters! This company claims I subscribed to footbox and have been charging me £20 a month! This company owes me £132 and they give 0 f*cks. I am absolutely fumming. They only offered me £16! Vodafone also refuses to take accountability. I will be fighting this case until this company gets shut down. No one who works hard for their money deserves to be taken advantage of like this. Their customer service is so unhelpful and have an unbothered attitude and makes you feel like you have no power. But we'll see about that. I will be taking them to court and reporting them to off.com!
February 2, 2021
Unprompted review
Scam
A scam website that Vodafone should have blocked back in 2019, when they were aware of the issues surrounding this company. For those who have lost money to this company, im sorry to hear that. I hope that OFCOM and the PS Authority crack down on companies like this.
If you have been scammed by this company, please contact the PS Authority.
January 29, 2021
Unprompted review
Reply from PM Connect
Good Morning Mr Cook,
Thank you for your review, sorry to hear that you aren't happy with the service you have received. I can see you are already in contact with our Customer Care team, and if they haven't already I'm sure they will support with your concerns.
We work with major mobile network carriers around the world, to deliver their customers top brand content on their mobile devices. We are regulated and work closely with the PSA to protect ur customers. We do this by ensuring a two-stage verification process to subscribe to our services, along with a series of SMS's to confirm subscription and remind customers on a monthly basis, along with the opportunity to cancel at any time. In addition it is clearly displayed in your monthly bill.
Many thanks
Stacey
I would give minus 10 if I could
I would give minus 10 if I could. Complete scam. Apprently I signed up to an ifitness service and then they scammed me out of £3 per week. It is outrageous. I was scammed for three years before I discovered what was going on and now taking them to court. Avoid, avoid, you are a disgrace stealing money from people.
January 28, 2021
Unprompted review
Reply from PM Connect
Good Morning Abby,
Im sorry to hear you would score us so low, we do value this feedback and would like the opportunity to put things right. If you haven't already done so we would encourage you to contact our Customer Care Team.
In regards to your concerns around subscription we ensure we align with all regulations to ensure the security of our customers. We do this by ensuring a two-stage verification process to subscribe to our services, along with a series of SMS's to confirm subscription and remind customers on a monthly basis, along with the opportunity to cancel at any time. In addition it is clearly displayed in your monthly bill.
Regards
Katie
Scam, Fraud, Hackers
This fraud company had charged me 2,5£ for subscribing some LiveFootball.tv website at 5am in morning, which i obviously never subscribed, my operator then held the services provided to me (i was unable to make calls, send texts, etc., if that didn't happened i probably, wouldn't even notice - although the provider employee told me they didn't do that so not sure, maybe i was just lucky). Then i went to my operator and blocked the option of making online payments on my phone (which was there by default, i never usde it and didn't know thats even an option), my operator is 02 and it happened when i was asleep, and had my mobile data on. Anyway after that, every week showed up message from the operator saying: "We are sorry, but we are unable to make an online payment for football videos". During the last few weeks, ive been sent this message once per week,which already was an annoying,now those annoying frauds try to steal my money on daily basis, always at 5am.
From all I read about them, i can't believe such comoany can be even legit,idk about UK, but in my country are such procedures marked as "Aggressive business methods" and therefore a pure fraud.
Since i see here, most of people scammed by this company are from UK, and the value of the stolen money pretty often exceeds hundreds of pounds i suggest you people to make mass lawsuit against them.
Also i wanna add, that there is pretty much 2 types of reviews on them written here, most of them with one star, which are people telling about how fradulent this company is, and the rest ais pretty much with 5 stars which are obviously very generic, made by PM Connect themselves.
January 26, 2021
Unprompted review
Reply from PM Connect
Good Morning Liam,
Thank you for your review. Im sorry to hear you are unhappy with your subscription so far.
We value our customers at PM Connect, and would like the opportunity to help resolve any outstanding issues you may have, so if you haven't already I would encourage you make contact with our Customer Care Team.
In relation to your claims of our company being 'fraud' I assure that is not correct. You can find our business details on the UKs Companies House website as a legal entity, and all of our processes are strictly governed by our regulators to ensure the safety of our customers. This includes our 2 step subscription process that has to take place in order to start your subscription.
Many thanks
Sarah
iFitness service charged to 86 year old
My mother, who owns the phone that I pay the SIM only bill for, was aged 81 years in 2015, when it appears she has accidentally clicked for an iFitness subscription.
As you might expect, at no point has she benefited from or used this iFitness service, which she has inadvertently clicked for.
She recently informed me she deleted the STOP texts, thinking it was a scam (it is a scam).
PM Connect supplied images of this sign up, to attempt to give some sort of credibility that an 81 year old may have knowingly asked for this service. This just does not stand up to scrutiny, which I am certain they are actually fully aware of.
They offered a derisory refund, not for all the years this unused service was charged for.
This is outright fraud as the service was not used.
January 21, 2021
Unprompted review
Reply from PM Connect
Good afternoon John,
Thank you for taking the time to share this review, we value your feedback.
At PM Connect, we take our Customer Care very seriously and we are sorry to hear you and your mother are not happy with the service so far.
In regards to your concerns around subscription being fraud, we ensure we align with all regulations to ensure the security of our customers. We do this by ensuring a two-stage verification process to subscribe to our services, along with a series of SMS's to confirm subscription and remind customers on a monthly basis, along with the opportunity to cancel at any time. In addition it is clearly displayed in your monthly bill.
If you have any outstanding concerns please contact our Customer Care Team at your earliest convenience.
King Regards
Katie
There is absoloutely no way I signed up…
There is absoloutely no way I signed up to wrestle club, they have taken £468 from my bank they are refusing to send me any details of confirmation as to where I have agreed this!
Because I didn’t this fraud and should be reported immediately!
January 13, 2021
Unprompted review
Reply from PM Connect
Good Morning Sian,
Thank you for your review, we value all feedback at PM Connect.
I am sorry to hear that you are less than satisfied with your service so far. I have checked our records and can see that our Customer Care Team are dealing with your query via email.
In regards to your concerns around subscription we ensure we align with all regulations to ensure the security of our customers.
We do this by ensuring a two-stage verification process to subscribe to our services, along with a series of SMS's to confirm subscription and remind customers on a monthly basis, along with the opportunity to cancel at any time, additionally it is clearly displayed in you monthly bill.
Regards
Katie
I did not subscribe to this service and…
I did not subscribe to this service and they have taken £350 off me over the last couple of years. I did not sign up to anything, I have never used their service. I can see that I am not alone.
I am also highly suspicious of their 5* reviews as they all sound a little home made.
December 9, 2020
Unprompted review
Reply from PM Connect
Hi Mr Huttlestone,
Thank you for your review.
Sorry to hear that you are not currently satisfied with our services.
In regards to your concerns around subscription we ensure we align with all regulations to ensure the security of our customers. We do this by ensuring a two-stage verification process to subscribe to our services, along with a series of SMS's to confirm subscription and remind customers on a monthly basis, along with the opportunity to cancel at any time. In addition it is clearly displayed in you monthly bill. I can see that you are in talks with our Customer Care Team, and will ensure you get a response today.
Regards
Stacey
PM Connect are parasites.
PM Connect are parasites.
Somehow or other I became subscribed to Footbox.tv and found myself being charged £4 a week to receive a text message from them. I have no recollection of signing up to these messages which were of no interest to me whatsoever.
October 29, 2020
Unprompted review
Reply from PM Connect
Hi Mr Mullens,
Thank you for taking the time to review PM Connect, we value all customer feedback.
Very sorry to hear that you have been less than satisfied with the service you have had so far. We would like the opportunity to resolve these matters for you, if they haven't already been. Please contact our customer service team who would be happy to assist.
We value the protection of our customers and that is why there is a two-stage verification process to subscribe to our services, along with an opportunity to cancel at any time, which is re-iterated in our monthly reminders SMS's that you will have received. This is something we pride ourselves on and is inline with UK regulations.
Regards
Katie Saunders
Report this company to Action Fraud
The worst "company" ever. I never signed up for or used their "service". They provided an ip of where I supposedly signed up for and I traced it to their office in Birmingham where I have never been! They stole nearly 500 pounds from my Mother whilst she was working in the NHS battling Covid 19. I was lied to by their phone customer service department consistently, and stone walled by their email for head office. I have reported them to Action Fraud and we shall see what comes of it. DO NOT EVER USE THIS COMPANY. IF YOU HAVE ALSO BEEN SCAMMED BY THEM PLEASE CONTACT ACTION FRAUD AND THE POLICE. Also I laughed out loud at how fake souding some of the "5 star reviews are" (edit) just updating for when they lie again and clicked on one of their virus esc subscription ads - I never did.
October 21, 2020
Unprompted review
Reply from PM Connect
Good Morning Mr Todd,
Thank you for your review - sorry to hear that you are less than satisfied with your experience with PM Connect so far.
I can see you are already in email conversations with our team, and will ensure this is followed up again today.
As you have mentioned you believe you were lied to, so I will ensure the call is reviewed and we understand what was said.
We do understand accidents may happen and that is why there is a two-stage verification process to subscribe to our services, along with an opportunity to cancel at any time, which is re-iterated in our monthly reminders SMS's that you will have received. This is something we pride ourselves on and is inline with UK regulations.
Our team will be in touch to help resolve this matter
Kind regards
Stacey
I've been scammed. Beware.
Since 2016 I have been robbed just under £700 by this company. I have never signed up to an i fitness app and I feel extremely upset. After looking online and reading various news articles, I feel that many other people are at risk. I have been offered £24 as a refund and I think that's personally a disgrace. I will be taking this further.
October 21, 2020
Unprompted review
Reply from PM Connect
Good Morning James,
Thank you for taking the time to leave us a review, we value all customer feedback.
Let me start by saying I am sorry to hear of any upset you have had. We work with many UK Network Providers to facilitate Direct Carrier Billing (DCB), to make it simple and straightforward for customers to pay for services via their mobile phone bill.
To protect our customers we ensure there is a two-stage verification process to subscribe to our services, along with an opportunity to cancel at any time, which is re-iterated in our monthly reminders SMS's that you will have received.
If you have any outstanding concerns please contact our Customer Care Team at your earliest convenience.
King Regards
Katie
Scammed my mother from September 2016…
Scammed my mother from September 2016 to September 2020, these companies should be investigated and shut down as they provide no value. They have refused a refund, just a token £20 for a service that wasn't signed up to.
September 21, 2020
Unprompted review
Reply from PM Connect
Good Afternoon David,
Thank you for your review, we are sorry to hear that you are not happy with the service you have received. We would like the opportunity to correct this.
At PM Connect, we take our Customer Care very seriously and ensure there is a two-stage verification process to subscribe to our services, along with an opportunity to cancel at any time, which is re-iterated in our monthly reminders SMS's that you will have received.
If you have any outstanding concerns please contact our Customer Care Team at your earliest convenience.
King Regards
Katie
Scam artists!!!
Be careful everyone! I did not sign up for them but somehow still got stuck with having to pay for something I never ordered. Scam artists, all of them!!
July 3, 2020
Unprompted review
Reply from PM Connect
Hi Simon,
Thank you for your review, we are sorry to hear that you are not happy with the service you have received. We would like the opportunity to correct this.
At PM Connect, we take our Customer Care very seriously and ensure there is a two-stage verification process to subscribe to our services, along with an opportunity to cancel at any time, which is re-iterated in our monthly reminders SMS's that you will have received.
If you have any outstanding concerns please contact our Customer Care Team at your earliest convenience.
King Regards
Maisie
I. DID. NOT. SUBSCRIBE.
Having to write another review as their response to my complaint has completely ignored the fact I did NOT sign upto their service. Offered a partial refund - why would I accept that? I wouldn’t let a burglar break into my home and steal cash from underneath my mattress, this is no different! @PM Connect - PLEASE hurry up and do the ethical, right thing. You wouldn’t like someone to do this to you would you? Have some compassion.
July 3, 2020
Unprompted review
Reply from PM Connect
Good afternoon Miss Tolley,
Sorry to hear that you have felt the need to write another review as you were not satisfied with the response to your complaint.
I can ensure we take every complaint and expression of dissatisfaction seriously and treat each case on its own merits. As explained we have a secure process, in which you can only have signed up if you have selected 'Subscribe' and 'Confirm' - if both of these have no happened no subscription can occur.
I will speak with the team and ensure I further explain can be sent to you and I am confident we can come to a resolution quickly.
Thank you again for taking the time to review,
Kind Regards
Elaine
They are fraudsters and scammers
They are fraudsters and scammers, profiteering from people earning money in honest way. They charged me £3 a week since March 2019 and took out of my O2 account circa £180. No proof that I used PIN to subscribe and no proof that I used their services. And I cannot get my money back! And yet, they refunded a journalist for apparent reason over £600. This company should be investigated and prosecuted.
June 30, 2020
Unprompted review
Reply from PM Connect
Hi Tatyana,
Thank you for your review - we are sorry to hear that you are not entirely satisfied with your experience with us so far.
I can see that you are already in conversations with our team and I will ensure someone reaches out to you again today in a hope to resolve your issues.
We treat each case individually and ensure we are providing as much information and support as we can given the details of the case.
Kind regards
Katie
SCAM!!!!
I saw a charge on my phone bill from them and had no clue where it came from since I never subscribed to their service. Took a while and threatening with authorities until I got my money refunded. SCAM, Stay Away!!
June 24, 2020
Unprompted review
Reply from PM Connect
Good afternoon Mr Becker,
Thank you for taking the time to review PM Connect. We value your feedback, and we take our Customer Care very seriously. To do this we ensure there is a two-stage verification process to subscribe to our services, along with an opportunity to cancel at any time, which is re-iterated in our monthly reminders SMS's that you will have received.
I am glad to hear you got the resolution that you desired and of course if there is anything else we can do to support please do not hesitate to get back in touch.
Kind Regards
Elaine
Someone is getting very rich from this…
Someone is getting very rich from this fraud. Every month I get charged £16 a week for footbox TV via PM Connect I'm not even in to football. Vodafone seem unwilling to help me saying I must have subscribed somehow. This is a cop out as I never subscribed. Looks like the only way to stop it is to cancel vodafone and that's almost impossible. PM Connect has now defrauded me almost £200 good luck if you get involved with them.
May 30, 2020
Unprompted review
Reply from PM Connect
Good Afternoon,
Thank you for taking the time to leave your feedback.
At PM Connect, we take our Customer Care very seriously and ensure there is a two-stage verification process to subscribe to our services, along with an opportunity to cancel at any time, which is re-iterated in our monthly reminders SMS's that you will have received. This is something we have introduced in recent years, inline with regulations.
Sorry to hear that your carrier has not been able to provide the answers you have been looking for. We would like to help resolve this so if you would like to contact our support team on 03332124617 and one of our team will be more than happy to help, this is the quickest way of contacting
Kind regards
Maisie
Highly recommend!
This was so easy to pay for! Such a breath of fresh air over filling out what feels like pages and pages of personal details online in order to get a cheap item.
May 20, 2020
Unprompted review
Reply from PM Connect
Hi Paige,
Thank you for taking the time to write this review. Glad you are pleased with the efficiency of the service.
Kind regards
Katie
Very unprofessional
Hi there
I have recently noticed that I have been charged £3 per week since February 2019 for Demon Games. I have no recollection of agreeing to any terms of use. I fully expect a refund of £195 (at least) based on the charges that have been applied through my o2 bill. This company is very hard to get a hold of and I still can't find an e-mail address anywhere. My only recourse is to file a letter before action to their registered office and instigate court proceedings if I do not hear back from them.
Kind regards
Dal
May 19, 2020
Unprompted review
Reply from PM Connect
Good Morning Mr Thind,
Thank you for contacting us. We would be happy to review this with you, if you would like to contact our support team on 03332124617 and one of our team will be more than happy to help, this is the quickest way of contacting
Many thanks,
Katie
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