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Pocketpills Online Pharmacy Reviews 4,504

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease and simplicity of the process, from initial setup to ongoing prescription management. Many appreciate the timely and reliable delivery service, often noting that medications arrive on schedule. The customer service and staff are frequently commended for their helpfulness, kindness, and responsiveness, with many consumers valuing the ability to speak with knowledgeable pharmacists and the efficient communication channels. However, some people were dissatisfied with specific aspects of the delivery experience, mentioning issues like rude drivers, unexpected delivery times, or lack of advance notification for deliveries. A few other people also felt that the customer service had declined over time, citing problems with communication, accountability, and order management, including instances of prescriptions being delivered incorrectly or to the wrong address.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast and reliable... See more

Service

Clients share positive opinions on service, with many praising its speed, efficiency, and ease. Reviewers... See more

User experience

Consumers find the user experience to be positive, highlighting the ease and convenience of the process. Many... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the quick... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and kindness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had an amazing experience with PockPill. Whenever I needed to talk to a pharmacist they would try to contact me asap or if someone wasn’t available, they set up a call back within a few hours

Company replied

Rated 5 out of 5 stars

I love pocketpills! I’ve been using their service for the last five months or so. They deliver my prescriptions on time, and pick up the phone quickly if I ever have any questions/concerns. Everyone i... See more

Company replied

Rated 5 out of 5 stars

I'm so impressed with the end to end service from the Pocket Pills team. Their communication, service and timely delivery was seem less. I work for Canada's largest financial institution and I appreci... See more

Company replied

Rated 5 out of 5 stars

Had a wonderful experience start to finish. The process was easy to complete the health questionnaire and have an assessment done by a qualified Doctor. Once the prescription was approved there was an... See more

Company replied


Company details

  1. #1 of 14 best companies in Pharmacy
  2. #1 of 2 best companies in Drug Store
  3. #1 of 17 best companies in Online Pharmacy

About Pocketpills Online Pharmacy

Written by the company

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Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.

Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.

At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.

Join Pocketpills

How does it work?

  • Create your profile online
    It only takes a few minutes, and we will guide you through the process.
  • Let us transfer your prescriptions
    Simply point us to your pharmacy or doctor and we will take care of the transfer.
  • Go about your day, we got it from here!
Pocketpills mobile app banner image

Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.

Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.



Pocketpills mobile app banner image

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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Rated 5 out of 5 stars

User friendly interface and fast…

User friendly interface and fast shipping. I like the text massage prompts.

May 20, 2026
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Reply from Pocketpills Online Pharmacy

We're so glad you found our interface user-friendly and appreciated the fast shipping and text prompts! Thank you for your kind words.

Rated 4 out of 5 stars

Good received on time knew where…

Good received on time knew where package was good tracking

May 13, 2026
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Reply from Pocketpills Online Pharmacy

We're glad your package arrived on time with good tracking. Thank you for your feedback!

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. app is great

May 19, 2026
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Reply from Pocketpills Online Pharmacy

We appreciate your positive feedback; we're so glad our app was great for you.

Rated 5 out of 5 stars

Easy to use

Easy to use, home delivery is great

May 15, 2026
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Reply from Pocketpills Online Pharmacy

We appreciate your positive feedback; we're glad you found our service easy to use and enjoyed the home delivery.

Rated 5 out of 5 stars

Meds

Delivery when it says it will be.

May 12, 2026
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Reply from Pocketpills Online Pharmacy

We're glad to hear this. Thank you for your feedback!

Rated 5 out of 5 stars

Excellent service

My Prescriptions always come on time or early. The pharmacists Quick to return phone calls and answer any questions. Very happy with their service.

February 2, 2026
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Reply from Pocketpills Online Pharmacy

We're so pleased to hear your prescriptions arrive on time and that our pharmacists are responsive. Thank you for your kind words!

Rated 5 out of 5 stars

Reliable

Reliable, accurate delivery time quotes.

April 24, 2026
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Reply from Pocketpills Online Pharmacy

We are glad our delivery times met your expectations. We appreciate your positive feedback.

Rated 5 out of 5 stars

The company is on top of everything

The company is on top of everything. Totally respect that.
The the fast info

May 12, 2026
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Reply from Pocketpills Online Pharmacy

We're happy to hear that our attentiveness and quick information were appreciated. Thank you for your positive feedback!

Rated 5 out of 5 stars

good!!

good!!! Lets wait for the result.

May 7, 2026
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Reply from Pocketpills Online Pharmacy

We appreciate your positive feedback! We are happy to hear this.

Rated 1 out of 5 stars

You delivered without hearing from me…

You delivered without hearing from me and it has sat in the heat for 3 days and it must be refrigerated so now I cannot use it. We had no cell service service were we were

May 15, 2026
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Reply from Pocketpills Online Pharmacy

We are truly sorry to hear about the delivery issue and the spoiled product. We understand your frustration and appreciate you bringing this to our attention. We will investigate this further. A manager will be reaching out.

Rated 5 out of 5 stars

Tell my friends about the site on how…

Tell my friends about the site on how easy and informative it was. No need to be stressed out. They're there to help

May 17, 2026
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Reply from Pocketpills Online Pharmacy

We're so glad you found our site easy and informative! It's wonderful to hear that we could help alleviate any stress.

Rated 5 out of 5 stars

Easy process

Great company to work with.

May 17, 2026
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Reply from Pocketpills Online Pharmacy

We're happy to hear that. We appreciate your positive feedback.

Rated 5 out of 5 stars

Wonderful App

Wonderful App. Very easy to use and it’s very efficient. Medication refills happen without any effort and communication is great!

May 16, 2026
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Reply from Pocketpills Online Pharmacy

We're so happy you find our app wonderful, easy to use, and efficient! It's great to hear medication refills are effortless and communication is great.

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