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Pocketpills Online Pharmacy Reviews 4,504

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease and simplicity of the process, from initial setup to ongoing prescription management. Many appreciate the timely and reliable delivery service, often noting that medications arrive on schedule. The customer service and staff are frequently commended for their helpfulness, kindness, and responsiveness, with many consumers valuing the ability to speak with knowledgeable pharmacists and the efficient communication channels. However, some people were dissatisfied with specific aspects of the delivery experience, mentioning issues like rude drivers, unexpected delivery times, or lack of advance notification for deliveries. A few other people also felt that the customer service had declined over time, citing problems with communication, accountability, and order management, including instances of prescriptions being delivered incorrectly or to the wrong address.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast and reliable... See more

Service

Clients share positive opinions on service, with many praising its speed, efficiency, and ease. Reviewers... See more

User experience

Consumers find the user experience to be positive, highlighting the ease and convenience of the process. Many... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the quick... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and kindness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had an amazing experience with PockPill. Whenever I needed to talk to a pharmacist they would try to contact me asap or if someone wasn’t available, they set up a call back within a few hours

Company replied

Rated 5 out of 5 stars

I love pocketpills! I’ve been using their service for the last five months or so. They deliver my prescriptions on time, and pick up the phone quickly if I ever have any questions/concerns. Everyone i... See more

Company replied

Rated 5 out of 5 stars

I'm so impressed with the end to end service from the Pocket Pills team. Their communication, service and timely delivery was seem less. I work for Canada's largest financial institution and I appreci... See more

Company replied

Rated 5 out of 5 stars

Had a wonderful experience start to finish. The process was easy to complete the health questionnaire and have an assessment done by a qualified Doctor. Once the prescription was approved there was an... See more

Company replied


Company details

  1. #1 of 14 best companies in Pharmacy
  2. #1 of 2 best companies in Drug Store
  3. #1 of 17 best companies in Online Pharmacy

About Pocketpills Online Pharmacy

Written by the company

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Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.

Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.

At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.

Join Pocketpills

How does it work?

  • Create your profile online
    It only takes a few minutes, and we will guide you through the process.
  • Let us transfer your prescriptions
    Simply point us to your pharmacy or doctor and we will take care of the transfer.
  • Go about your day, we got it from here!
Pocketpills mobile app banner image

Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.

Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.



Pocketpills mobile app banner image

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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Rated 5 out of 5 stars

The process to get prescription was…

The process to get prescription was very smooth and support during treatment very helpful

April 16, 2026
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Reply from Pocketpills Online Pharmacy

We're happy to hear the prescription process was smooth and our treatment support was very helpful.

Rated 5 out of 5 stars

Fast communication, easy assessment, timely delivery.

So far it has been a fruitful and stress-free experience resulting In desirable changes. I hope it will continue that way for the next 6 months ☺️

May 12, 2026
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Reply from Pocketpills Online Pharmacy

We're so glad to hear you're having such a positive and stress-free experience! We hope it continues for you.

Rated 5 out of 5 stars

Glad to be back with Pocket Pills

Glad to be back with Pocket Pills. Tried Shoppers and Safeway for the last year but neither were as good.

May 15, 2026
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Reply from Pocketpills Online Pharmacy

We are so glad to have you back with us! It's wonderful to know you find our service superior. Thank you for your kind words.

Rated 5 out of 5 stars

I was working out of town and they made…

I was working out of town and they made it really easy for me to have my prescription delivered to a different city.

April 25, 2026
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Reply from Pocketpills Online Pharmacy

We're so glad we could help with your prescription delivery while you were out of town. Thank you for your kind words!

Rated 5 out of 5 stars

The service has been fast

The service has been fast, efficient and easy. Time and accessibility has been a factor for me and this service has really aced it in my opinion. I will be a regular customer!

May 8, 2026
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Reply from Pocketpills Online Pharmacy

We're so glad to hear our service has been fast, efficient, and easy for you! We truly value your feedback about accessibility and look forward to your continued custom.

Rated 5 out of 5 stars

Easy Ordering

The service is quick and simple. I like the chat option and that the pharmacist is keeping an eye on the prescription and asks questions when something doesn't seem right.

May 4, 2026
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Reply from Pocketpills Online Pharmacy

We're so glad to hear you found our service quick and simple! We appreciate you highlighting our chat option and the pharmacist's attentiveness. Thank you for your feedback!

Rated 1 out of 5 stars

I keep updating my shipping address but…

I keep updating my shipping address but they always send it to my old location…

May 15, 2026
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Reply from Pocketpills Online Pharmacy

We appreciate your feedback. We are reviewing our address update process to prevent this issue.

Rated 5 out of 5 stars

Thank god for pocket pills

It comes to me, the ends and there are extra pharmacists on hands for questions and emergencies.

May 10, 2026
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Reply from Pocketpills Online Pharmacy

We're so glad to hear you appreciate our pharmacists' availability for questions and emergencies. Thank you for your kind words!

Rated 5 out of 5 stars

Pocketpills

This is the easiest plan I have been on. Simple and quick results

May 14, 2026
Pocketpills Online Pharmacy logo

Reply from Pocketpills Online Pharmacy

We are so glad you found our plan easy and effective. Thank you for sharing!

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